Aurigny Arvostelua 

Such poor customer care. My luggage was lost by BA and Aurigny are their handling agents at Guernsey airport. The staff were rude and unhelpful , they were not able to cope with the situation that faced them. The telephone staff were unhelpful and rude . Staff training needs to be a priority.

No return flights to/from London at Easter 2027. I want to move a return flight from London this October to next Easter or April. However the Aurigny timetable isn't out yet and it can't be done. The timetable apparently comes out from mid October. So I'll need to either cancel my existing flights or pay £45 per leg to move the flights, if the timetable is out in time. This causes uncertainty and additional unnecessary cost (it'd be £20 per leg if I could make the change now). It's also bizarre that tourists can't book to have Easter 2027 in Guernsey if they want to fly from London (which is quite a big, fairly well known city). So Guernsey tourism is missing out due to the inaction of its own state run airline. Real shame, locals and tourists alike deserve better - other airlines manage it. Ironically Aurigny changed my October flight time to suit them - I didn't charge them to so...one rule for Aurigny, another for the paying public.

Sehr negative und traumatische Erfahrung mit dem Flug von Guernsey nach Jersey am 12.06.2026.Der Flug wurde zuerst massiv nach hinten verschoben. Nach dem Start musste das Flugzeug wegen Nebels wieder umkehren.Das absolute Tiefpunkt war jedoch das Verhalten der Fluggesellschaft nach der Landung. Es gab keinerlei Hilfe oder Unterstützung durch die Mitarbeiter am Flughafen. Uns wurde kein Ersatzflug angeboten und wir waren am Freitagabend gegen 21 Uhr völlig auf uns allein gestellt.Niemand half uns bei der dringenden Suche nach einem Hotel. Ein absolut inakzeptabler Kundenservice. Ich kann diese Airline absolut nicht empfehlen.

One star is too much for this airline. Things go wrong and they just walk away and take no responsibility.

On trying to check in for our return flight from Guernsey I discovered our afternoon flight was cancelled & we were moved to an unsuitable evening flight so had to contact Aurigny & change to a early morning flight hence missing our paid for Hotel breakfast & losing half a day of our short break.

I contacted Aurigny to complain and ask about compensation but the lady took great pride in telling my Aurigny do not pay compensation as not regulated by EU or UK flight regulations.

Sadly on researching now I see how appallingly Aurigny are, I suggest you give Guernsey a miss if flying as Aurigny have history.

I booked flights today and made an error with return flight time. I booked and paid for the wrong flight. Called the Aurigny number in Guernsey outside office hours and was provided with number for WhatsApp which operated from 5-8 pm. I received prompt and helpful responses almost immediately. My error was corrected and flights amended with no fuss or bother. Instead of waiting until Monday and worrying, Aurigny made my day and the real human responding (not AI) was super kind and understanding. I cannot fault the customer service agent who attended to my query. Such a pleasant person. Thank you, Aurigny.

Flight GR643 was a terrible experience.
Lots of things wrong but the shocking aspect:
Captain apologises for cabin begin like a greenhouse on hottest day of year but nothing they can do about it. So company are aware of 'comfort ' limitations. If you know your aircraft is lika sauna, why load passengers on?! We were sat on the ground on the aircraft for a total of an hour. Even the youngsters were really struggling. Company is lucky nobody was taken ill in horrendous conditions.
If its dangerously hot, cancel the flight!!!
I'll use my flight back home but after that, never again.

Could not be less helpful on my wife’s birthday trying desperately to get back to Alderney as her mother was dying. Even when we (as in us not Aurigny)found a route to get her there they were late enough that the amazing Alderney Ferry Service had to wait and she had to abandon her luggage at Guernsey airport. In my 15 years of flying to Alderney once or twice a year, I can count on one amputated hand the amount of journeys that they have not gone out of there way to make stressful culminating in this one. If it wasn’t the only option to get to Alderney I would be praying for their demise and they should thank there lucky stars that they are the only choice because they would be bankrupt by now. A disgrace of a “company”, you should be ashamed, we can all deal with actually problems it part of life but they have the most useless staff and customer service to boot which just rubs salt in the wound.

Firstly, got to say fantastic air hostesses, efficient and polite. How they maintain a smile on their face working for Aurigny is praise worthy.
If there was a no star option I would have chosen that.
Worst airline I have ever flown with and totally ruined our family trip to Guernsey to celebrate my parents Diamond Wedding Anniversary and joint 80th Birthdays. Meant to fly out at 13.40, initially delayed to 16.30. Got through customs, ordered £60 worth of drinks, took a sip and flight came up on boards " flight cancelled, go to gate" no gate number! Went in search of Aurigny staff, none to be found. Went to BA desk and told flight cancelled due to bad weather so they were transferring us to Gatwick for a 18.30 flight. 6 of us escorted by security back to land side to retrieve our cases. Went to BA desk as instructed to confirm we were being transferred to Gatwick only to be told " NO Aurigny are having nothing to do with it so make your own way there! Refused. Eventually, Aurigny decided that the plan had changed and we would now fly for City Airport as intended but not until 20.05. this time we were told flight was cancelled due to technical issue with the aircraft. We had to sit in Pret until 18.05 when we start the check in procedure again which was far from ideal with 2 elderly and one disabled passenger. Had to cancel dinner at the hotel, re organise car hire etc. Got to hotel at 2200. Aurigny tell so many lies it is hard to work out what is going on but we suspect they cancelled first flight as not enough passengers. We would not fly to Guernsey again, so many flights cancelled even the inter Channel Island flights are delayed. Feel so sorry for the people of Guernsey having to rely on Aurigny. No wonder they lost 6.5 million in 2024. Complete shambles of a company and they could not care less how many trips they ruin. Shame on you Aurigny and your stinking attitude towards you customers. What a pathetic company they are.

I am very disappointed with the service received on my recent flight with Aurigny, and past ones too.
The way they manage cancellation/delays, in my opinion, is ILLEGAL considering their complete lack of care and lack of support to stranded passengers.
Very poor management and complete disorganisation of the airline.
Aurigny should stop this airline business because of complete incompetence at any level and should stop causing troubles to people!

If you want to experience how a grossly incompetent airline can stay in business, give them a monopoly on Guernsey. I would rather get the bubonic plague than have to experience dealing with this airline again.

Terrible customer service over the phone. I’m powerless to use any other airline due to Aurigny’s monopoly, but that’s not an excuse for unhelpful customer service. North fault of the agent I spoke with, but the business’s inflexible approach to a distressing situation. A little humanity goes a long way, and why shouldn’t customers expect to feel positive about their experience?

Flying with Aurigney is like dipping your hand into a packet of All Sorts, you really don't know what you are going to get.
I flew on the 26 January and everything went well, the first time in four visits that the plane left on time.
On my return journey a delay of nearly 4 hours. What did I get, a voucher for £5, not enough to buy a coffee.
Aurigney has no resilience and their fleet is too small so a loss of one plane impacts on the whole day's operation.
Get more planes take a financial hit. Every day they run the risk of delays because they use too few planes to service too many routes.

Flew twice with them. First time my case didn’t arrive… took 3 days.. was delivered to hotel but no notification so discovered it sitting in the lobby where it had been dropped off mysteriously!

Second time tripped on awful steep narrow exit steps and fell off bottom steps of plane… staff on ground did nothing, other passengers asked if I was ok and helped me up…

Appalling

Just called Aurigny as flying out tomorrow on afternoon flight, due to weather expectations of strong winds, I asked if I could change our flight to an earlier time, I was told there was plenty of room on earlier flights but to change would cost me £270.00, even mr Turpin wore a mask, what an money only airline, I feel very sorry for the staff that work there as they must have to deal with many unhappy customers, I know you all do a great job, unfortunately the states run airline thinks about nothing but money, no change there, nothing like looking after local clients

You are the worst airline ever. Your customer service is non existent. Never fly with this airline.
Our flight was cancelled from Guernsey to Leeds because they had no pilot. An airline with no pilots omg!!!! We had to fly to Gatwick, train to Victoria, tube to Kings Cross, train to Leeds, taxi from Leeds train station back to Leeds airport to collect our car. You stole a day out of our lives. This cost us circa £200 in fares, they have paid us £32.10 in compensation.
You are despicable, disgusting, disgraceful and you should not be able to abuse people this way. There were elderly bewildered passengers and young children on the non existent flight we had paid for. You offered no help whatsoever, your staff member was useless but did state we would get our money back…lies to shut us up.
The only reason the airline did not fly was their own inadequacies at not employing pilots to fly the plane.
I understand the owner lives in Guernsey? You should be ashamed of yourself. You live in your ivory castle and treat the elderly, young children and adults with pure disrespect.
Please make sure you repay the balance you owe us, as promised.
We loved Guernsey but the government should understand your behaviour will mean many tourists will never return.
Shame on you !!!!!!!!!

My flight from Southampton to Guernsey was cancelled, after already having waited for several hours before letting us know. We had to catch a train from Southampton to Gatwick. I have repeatedly tried to get the train fare refunded, only to be told something different by each person I contacted. Ow I am told that blue islands have gone out of business and so I will not get a refund, after months of trying.
I will never use Aurigny again. The staff don't care.they

I cant wait for them to have competition so they start caring about customer experience

They are the handling crew for our blueislands flight today. They made us stand at gate 5 today for over 20 minutes. What a appalling way to treat customers. The other passengers hadn't even all got off the plane. Very unprofessional. Nothing like they were 20 years ago.

They are terrible they send you an email to let you know your flight was delayed by 3 hours at 8pm the day before but when you try and contact them they are closed from 8pm…
Stupid