Aurigny Arvostelua 

First flight for many years but Aurigny staff all very helpful and enjoyed an experience that I had been dreading..!

Useless airline, unable to run an in time service or provide information on delays, over priced and staff with poor customer service skills.

Aurigny Guernsey Airport - one to avoid. We were due to fly to LGW on the 31st July & were delayed overnight by bad weather. Despite clearly knowing that the flight would not be leaving at 6m we were crammed into the departure lounge without information or access to refreshments (the hideously expensive refreshments concession closed hours before) until 9pm. The staff were for the most part complacent, uncommunicative & passive- aggressive. We were given virtually no information * The staff were clearly avoiding any attempt at customer service. We were left without any help in finding a hotel & the airport was closed overnight. The staff were clear about one thing; this was not their problem. A really dismal experiencre

I travel on Aurigny about twice a month. If the weather is bad, as it sometimes is, Aurigny will do their level best to either get you home, no matter how late or else they put you up in a hotel. They don't have to if it is the weather, out of their control.
The jet is very comfy, the ATRs less so.
Airport staff friendly. Great pilots as well.

Shocking absolutely shocking
Nothing more to say

If I could give a minus zero review it would be appropriate. This airline should not be in business, it’s appalling, treats paying passengers like dead animals. Flight was cancelled when I got to the airport yesterday, no email to advise and nothing on airline website . Simply told at guernsey airport, your flight is cancelled, we can book you on flight for next day , come back tomorrow. No help offered with accommodation for the night or transport, just hung out to dry . No compassion or humanity. Arrived back next day after incurring taxi fares , food bills and hotel bill to be told there is now a 5 hour delay, no apologies or good vouchers offered, just left to starve at the airport . What business treats people like this ? Still sitting and waiting now , no updates , no one cares. I vow to never use this airline again and advise anyone thinking of it , to think again . Shame on you Aurigny.

My flight that I was really looking forward to was cancelled by the airline. No options given for the same day travel and need to pay in order to change the ticket.
Customer service phone line is an absolute joke, I have been in the phone queue for over 3 hours and still waiting. Disappointed is just understatement.

The web site for check in is a disaster. Still saying ‘oops something went wrong’ one day before flight.

Awful experience. Flight was delayed and ultimately cancelled due to fog (appreciate not their fault) but the way it was managed was abysmal, and this IS their fault. They wouldn’t update us on what’s happening, or issue food vouchers which they are obliged to do. Then the flight is cancelled- Which we all knew would happen apart from them it seems! So I come back the next day only to be told at the gate (after waiting 5 hours due to a delay) that I had actually been offloaded off my flight!!!! Of course, there are then no flights until the next day in the evening. I give up at this point, and then face a huge battle which is ongoing to get my money for the flight back, and expenses. As a state-owned company is this really what you would like us to all to think of Guernsey? Your individual staff seem friendly enough, but your policies they implement need some serious work.

They’re owned by the Guernsey States who just want to take as much money as they can because they can. The luggage size for the cabins is very small they don’t provide the right gauges at all airports for you to check your baggage size, so when you try to leave guernsey they can just say it’s too big as they have smaller gauges at the Guernsey airport.They are the only flight company so they can get away with it . Terrible customer service.

customer service on call

Thank you very much for quickly solving the problem with my booking on April 28, 2023, excellent approach to the traveler, immediate solution to the situation, great work
well done. I am very satisfied

Thank You

Peter
Guernsey

I've travelled with this particular airline a few times now and I have been frequently disappointed. Not only are the cabin crew rude and unhelpful, they categorically don't provide the "friendly in-flight service" that we all pay good money for. On another note, the guidance referring to hand luggage regulations is unclear. My wife had her bag checked in the metal baskets and although it was completely fine on the travel to Guernsey, on the return back to Gatwick, she was charged £40. When we measured bag upon return home, we found that it in fact fit within the requirements listed on Aurigny's website. This is disgraceful. My wife was in tears. I think this airline has potential (especially considering its value for the channel islands) but it really needs a re-evaluation of their customer service and policy.

Been flying with Aurigny for 15 years now. They once provided a good level of service, however these days it's inconsistent and I honestly dread using them.

Uncomfortable seats, little leg room and poor customer service for the price you pay.

It's a shame they have a monopoly on the channel islands as a competitor would probably shake things up in our favour as customers.

If it was not for the shocking behaviour of a male cabin crew member who responded to my polite question with sarcasm and rudeness ('You were rude to me'. 'I know I was rude to you!') and not much better Customer Complain service ('we will see if we can do anything but this is an internal investigation and do not expect any update'), it would be quite pleasant. Unfortunately, we never got a formal apology from customer services and did not give us confidence that they control the situation or have policies to discipline their employees. We cannot risk to be mistreated again so will be travelling with competition from now on.

As a frequent traveler, the only reviews I often write are of negative experiences however, although my flight was canceled until the following day, the service I received was nothing short of professional. It's not uncommon for things to go wrong especially within avaitation but it's how the companies respond when things do go wrong.

Used to be a good little airline. Now they’re not reliable. If they let you down you can sometimes claim a refund. However, so they make money and interest at your expense and balance their cashflow, they make the recovery of any monies owed harder than escaping from Alcatraz. Invariably when things go bad, they don’t communicate, I’d give them two stars but they don’t even fly the TriLanders anymore so absolutely no fun whatsoever. Guernsey needs to drop most of its mainland flights and just ferry people to Jersey and use that as a hub.

Aurigny lost my luggage on a flight to Guernsey. When I reported it, a male member of staff just did not care. He said ‘fill out a form’ and walked off- didn’t even give me a form! Still awaiting their advertised compensation, which is a pittance, despite me sending several emails.

Jack at Southampton airport really helped us today. Changed my partner flights to earlier saving a wait of 10 hours. Did it in a heartbeat with no issues and also transferred our bags from Southampton to Guernsey, guernsey to Alderney. If you see this jack you made our holiday!

Excellent service very happy from Guernsey to Gatwick airport then on the way back arrived at Gatwick about 5 hours early for my flight and first day of holiday season it was chaos at Gatwick I was with my elderly Mum and we really didn't want to hang around so I asked if we could get on an earlier flight and it was no trouble at all we got the last two seats and we were on our way back to Guernsey with in an an hour and appreciate it so much thank you aurigny airlines.

This was the first time Ive flown with the airline and the ground stuff at Gatwick could not have been more helpful as I managed to miss my original flight! Oops….

I was told there would be a £65 retrieval fee for my luggage. This was waived as the wrong bag was taken off the aeroplane. Oops….

However, they kindly put me on the later flight and I arrived in Guernsey in good time to do what I needed to do on the island.

The staff at Gatwick could not have been more kinder or caring for which I’m grateful.

The flight was fine but really too short for me as I love flying.