Audible Arvostelua 

Was given a 3 month membership. And was excited to try this out. Now it turns out that I need to provide credit card details in order to use it... Why?? 3 months have been paid, and I want to try it out before deciding if I want to continue this or not. It's a shame, as now the gift givers have spent their money on something I cannot use.
This is exactly why the traditional neighborhood library will never disappear...

Bad one in the books for Audible here ...

I’m honestly surprised at some of the reviews on here because I absolutely love this app. For me, it’s the perfect way to multitask — whether I’m driving, exercising, walking, doing laundry, or just pottering around the house, I can still keep learning and enjoying books online.

I’ve used Audible for years and it’s wonderful. Truly one of my favorite apps.

The site advertises Premium Plus price of books as £7.99 but subscribed members are deducted £8.99 from their Bank. When queried... despite sending screenshots of of the books prices .. I was told membership has increased to non new members to £8.99.
Many arguments ensued as I pointed out the prices displayed stated £7.99 for members. I am a member and there is nothing on the site to say an increase. It's theft and deception. They said I can freeze my account for 3 months. But I suspect they will start taking £8.99 as a direct debit next month when it ends. With a library of 114 books...more than enough. I don't think taking anymore money each month for the opportunity to choose more is realistic or cost effective for the consumer. It feels more like shooting fish in a barrel and a company making easy money off their customers. Big disappointment when I really did enjoy Audible and it's value for money. But the regular price hikes and arrogance to customers... is insulting.

Not sure how I got scammed into getting this membership but definitely didn't purposely sign up for it,

I started chat with one of their agents, their refund policy says they need you to show that you arent using it as a lending library.. so i wrote up why I wanted to return said books, the agent blatently told me they read the first line and would NOT read the rest of my message. Audible return policy says you must show that you arent taking advantage, or they will lock you out so I wrote 6 sentences showing this. What they could hvae understood from reading the original message would have answered every question they had and stopped them from asking me stupid questions I had already answered. Their is no way to provide feedback about agents so thats probably why their support is so abysmal.

Paid for my books – but Audible locks me out because of an old phone number.

I paid for my books, but Audible/Amazon denies me access – simply because an old phone number is still linked to my account. I have access to my email, but that’s not good enough for them.

I am deeply disappointed. I still have full access to my registered email and can verify my purchases, but Audible/Amazon refuses to accept this. Customer service demanded information I no longer have and refused to find a proper solution.

It is completely unacceptable that I cannot access content I have clearly paid for and can prove ownership of. Instead, I am losing access to my own books – it feels like being held hostage by their system.

Great customer service, sorted my issues incredibly quickly and was very polite. Thank you shivam!

I love Audible I have used it for years and but the last update has made it extremely unhelpful. I am listening to a 22 hr book and after you have finished for the day it gets reset to the beginning of the box. I have to carry a not book around with me to keep note of how long I have left. The same thing happens when you use a sleep time it reset the book.

And you can't remove books from wish list once you have bought the book. Amazon fix these bugs and I will up date my review. Audible is a great app then these bugs are gone.

Did not let me login due to 'suspicious' activity, tried to login with 2 accounts!

It is impossible to contact someone to speak to. The help page gives options that are irrelevant to my problem. I have been trying to but 2 titles for 1 credit but continuously are charged 2 credits. Even when the bar to state it is for the 2 for 1, there is no further change in using the offer of 2 for 1. All very frustrating. Why give the offer if it cannot be used?

The Worst! It should be a respectable platform to listen to books, instead they rob people in a plane site by making them press 5 times "unsuscribe" button, which is hidden at the bottom under pile od advertisings. When you think that you unsuscribed - trust me, you didn't. You still need to unsuscribe billion times and last second they replace the same colour button with "subscribe again". Tricksters!

Excellent customer service on the phone and quick refund.

Promised 2 credits turned out to be for prime only. Not clear from promotion. When I tried to contact I encountered the worst 'chat' function I have ever experienced. Round and round on auto options which did not address my problem. Almost impossible to reach an agent.
Then I encountered the usual problem of trying to cancel the subscription on Amazon. Why does Amazon hide the cancel option?

Incompetent systems for resolving issues. Multiple transfers (4+) each of the two times I attempted to call. Unable to resolve issues - my Audible account was disconnected, claiming there was no link to my Amazon account. My Amazon account is active; Audible simply seems not to have the ability to understand, provide a pathway to resolution or resolve the issue.

Loyal customer but…..

Giving a minor player author credits for a classic is completely unacceptable. I was recently listening to the bbc version of the fellowship of the ring and was slightly disturbed to see the author credited as Richard O’Callahan rather than JRR Tolkien. While I did enjoy Richard’s performance as Merry I don’t feel he deserves authorship credit. Arguably Brian Sibley deserves credit for his fantastic adaptation, but we all know who the actual author is. Shame on you audible for allowing this.

I’ve been a loyal Audible customer for many years and have spent a significant amount with them, but sadly, I’ll now be looking for an alternative audiobook provider.

Recently, I went to purchase additional credits on my iPhone. The price showed as £32.99 — more than the usual £28.99 I was used to. I assumed it was just a price increase, possibly due to inflation. However, a colleague using the same app on a different device confirmed they were still seeing the lower price of £28.99.

I contacted Audible customer support to ask about the discrepancy and was told that the higher price was due to third-party charges associated with using an iPhone. I explained that I pay Audible directly for my membership and purchases, not Apple, but was told there was nothing they could do.

It’s incredibly frustrating to be penalized for the platform I use — especially without any prior notice or transparency around the pricing differences. For a service I’ve supported for years, this feels like a poor way to treat loyal customers.

Audible may still be a good platform in terms of content, but this experience has really changed how I view their customer care and pricing practices.

SPAM! These people get the award for violating the Cann/Spam Act most blatantly. No unsubscribe link in the email; the pseudo-link takes you to your account home page where "you can set your notification preferences". And so you can. It just doesn't follow what you say. Tell it you want nothing as many times as you like. No effect. So, let's claw back some of that illegal interaction. Those "free for two weeks" offers and such? They don't track them by subdomain. Used up yours at audible.com? Go to audible.co.uk. Then audible.au. Then audible.ca. They'll all offer you the same promotion. You can get a good 8 books free, finish a collection, then cancel. And do it in good faith, knowing you're giving spammy little bastards their come-uppance!

Amazon #Amazon sent deceptive advertising offering 3 free credits as a hook to launch a subscription service for $14.95 per month without making it obvious that this would result in recurring charges. What's worse, Amazon opened TWO subscriptions for this service totaling $29.90 on my monthly credit card statement. Shame on Amazon!

Terrible, horribly designed app and website! I bought audiobooks with accompanying pdfs and the app does not allow new to find or view pdfs. Neither does the mobile version of the website! Eventually found a solution via a desktop version on one browser, but its ridiculous that i can't access content i paid for in the app! Their customer support and help pages were worse that useless... thank goodness for random redditors!

Man kan kun lytte til en bog om måneden, som jeg synes er meget lidt for en streamingtjeneste for bøger. Det er et meget godt udvalg af nye og populære non-fiction bøger på engelsk, men det hjælper ikke så meget når man kun kan lytte til en bog om måneden. Jeg kan ikke forestille mig Netflix sette betingelser om at man kun må se en film om måneden, så jeg kan ikke se hvorfor det skal være sådan med bøger. Jeg vil være villig til at betale væsentligt mere for at kunne lytte ubegrænset, men det er ikke en mulighed.

De har også en katalog med bøger hvor man kan lytte så meget man vil, men udvalget her er meget, meget begrænset. Stort set alle kendte forfattere og bogtitler er ikke en del af denne katalogen, og er underlagt begrænsningen om en bog om måneden.