Atlas Choice Arvostelua 

I like others got the email to say that due to exceptional circumstances Atlas could not honour my booking or enable a refund. Shocking to sed that to someone travelling to the other side of the world (Oz) Looking back, given the way the booking was handled and their sheer desperation to get my cash off me along with the comments of the staff I spoke to, this business knew back in October that it was bankrupt and insolvent. I will pursue the directors accordingly as in my opinion they deliberately took monies from me and others fully aware of knowing their position, as well as solicit the authorities to have them disqualified as Company Directors and to look at criminal proceedings against them.

Very happy with my choice for renting. Prompt service, friendly staff so happy all round

Keine Weiterleitung der Mietzahlung an die Mietewagenfirma Dollar car rental

What a disgrace. We've had the same experience as many on here, except that fortunately we don't seem to have actually paid any money out for the original booking with Atlas Choice (although this needs some double- and triple-checking on our part). Booked a car for Christmas visit to UK family on 1st Nov, reconfirmed by Atlas Choice in mid-Dec. They claimed that everything had been 'agreed with the rental provider'. Apparently not; Easirent will not honour the booking nor the original price agreed and now we have had to rebook, a couple of days before Christmas, at the inflated Christmas prices.

Why oh why have they been taking bookings for the Christmas holidays throughout November and December if they knew they were going down the pan? Why have car rental companies, trading standards and others not taken action before now? Have these b***ds run off with everyone's money right before Christmas? Should we not have them arrested?

Don't use atlaschoice. You will lose your money and get no car. I made a reservation a long time in advance and got a voucher for the car. Approx. 1 week before the rental I got an email that they can not provide me a car and can not refund money. Worst company ever!

Emailed 3 days before to cancel car hire and tools me they could not honour or refund and not to bother contacting them.

Absolute scam, do not deal with them.

I didn't believe the reviews, but this company is absolutely a scam company, who take payment, then pull out and refuse a refund. The mass email below tells you everything you need to know:

mailed-by: atlaschoice.com

Dear Customer,
We are writing to advise that unfortunately due to exceptional circumstances the Atlas Choice voucher for your upcoming car hire will not be honoured at present by the car hire company indicated on the voucher....
We recommend that you visit a travel search engine like SkyScanner or TravelSupermarket, for US clients Priceline to source an alternative supplier- as at the present time Atlas Choice is unfortunately unable to assist...
Our payment provider, WorldPay, are not processing any refunds and therefore we are unable to assist. The only alternative is to contact the customer services department for your card provider and ask them to commence a charge back claim for the total cost of your original booking including prepaid extras.

Everything went fine with my car rental through AtlasChoice.. until 2 months later when I received an email from the rental company saying that AtlasChoice never paid them for my rental, and as such my card had been charged.

I effectively had to pay for the rental twice - once to Atlas Choice and a second time to Easirent (the car company).

Atlas Choice are complete scammers - they are impossible to reach by phone and don't reply to complaint emails.

Taking my money and refusing to pay the rental company - they should be locked up!!

Please don't use if you don't want to end up paying twice!!!

Rezerwację dokonałem trzy miesiące wcześniej dzień przed odbiorem samochodu wysłali email, że kasuje rezerwację bez podania przyczyny i zwracają kwotę o 30% mniejszą która pobrali podczas rezerwacji. Kontaktu zero z biurem. Odradzam WYNAJEM SAMOCHODÓW!!!

We booked our hire car in May ready for pick up tomorrow when we land at Edinburgh airport tomorrow 23rd. The payment was taken out of our bank on the 23rd of November. Like others we received the email today 22nd at 9:30 am. Contacted the supplier of the hire company to be told that Atlas had not paid any of the car hire companies since October. Contacted my solicitor who feels that Atlas took my money with the knowledge that they would be unable to fulfill the contract. I have emailed Atlas to give them my solicitor's view, got an email back saying a representative would contact me ASAP. I'm not going to hold my breath

Booked a car through Atlas Choice from Easirent Dublin Airport for three days and just received an email from them saying Atlas Choice have not paid them, bearing in mind the booking was made and paid in August 2016. Been trying to get in touch with them for days now but it seems no-one wants to take my call. Next port of call is the bank to try to get my money back.Don't mind paying for a rental car but object to paying twice.

Nos llamó el proveedor local para informar de que AtlasChoice no les pagaba y que tendria que pagarles directamente en la oficina (algo normal si AtlasChoice no les paga) lo peor es que atlaschoice no me avisó y no me quisieron ahcer la devolucion, la tuve que hacer reclamando por el banco.

Like a lot of people I have had to pay the local car hire company because Atlas did not pay them, spoke to my bank this MORNING only to hear that i am the 3rd one this morning !!!! Just what you need at Christmas.

Same experience as most others on here. E-mail 3 days before hire due to start advising they can't honour it. Contacted hire car provider to be told my booking was cancelled and they have no other availability. Fortunately I have found something else although a bit more expensive at least it is a reliable company. Started process with credit card company to dispute the payment to Atlaschoice. Yesterday Atlaschoice's website and Travel Supermarket still offering bookings but today all gone so fair to say they are in administration 😒

I got email 3 days before my pick up ... the same email which everyone is talking about i.e Due to exceptional circumstance ...

Long story short, i called the supplier and to my surprise they confirmed that my booking is very much with them and they are looking fwd to seeing me.

I am a bit nervous after the email from atlaschoice and i really want them to confirm to me.

After trying to call their number a million times, I decided to raise a ticket at the customer service link. They, without any reply closed the ticket. I was fortunate to get an email that the query has been replied and closed. i reopened and asked what is going on to which i got a second reply ... guess what! ... due to exceptional circumstance ...

No sure what the hell is going on ...

Used Atlas Choice for years, mainly car rental as they gave great rates and never had a problem before but like most of the recent posts here got an email 3 days before departure/pick up saying, tough luck voucher wont be honored try to sort out something yourself, even worse I have two bookings with them as we were travelling on elsewhere after xmas. Spent half the day trying to find last minute alternatives that arent crazy expensive and with applying for credit card refund. Very disappointing and I have ended up paying well over 100E more with the rebooked rentals. Wont be going back to them again sadly

4 months later I have found that they didn't pay my supplier. I now have to pay again and recover the original payment from my credit card provider

Same as everyone else - email stating due to exceptional circumstances......etc

Assume they've gone into administration but still taking bookings on line..
Reported to trading standards and if not filed for bankruptcy may force them into it (I think a debtor can apply for this to happen to a company but not sure what value of debt incurred to allow this).
Actual hire car company would let me pay direct for same car but would have been 3 times original payment made - luckily we don't fly till xmas eve so been able to find an alternative rental company in Portugal for under £40 for 5 day hire. Paid using debit card so can't claim back thro credit card company.
Shame on you AtlasChoice for robbing customers just before xmas

I paid for the car hire in full back in June and was supposed to pick up the car tomorrow morning on arrival in Dublin. However, I also have received an email telling me that there is no car and the voucher will not be honoured. My credit card company tell me that it will take 2 or 3 months to get the money back and that Atlas Car rentals has gone into liquidation.
SO I am arriving in Dublin tomorrow with toddlers and no car or means of transport, and Atlas have just washed their hands of me. They don't answer phone calls and when I email I just get a reply stating that I have been given a customer number and they will get back to me.
Beware! They are still trading on line despite letting down so many people.

Site Charges for carrental, but no agency accepts the voucher by Atlaschoice, because they are not paid by atlaschoice.
We were lucky to find a rentalagency with 2 baby seats for our twins.
SHAME ON YOU ATLASCHOICE!