Atlas Choice Arvostelua 

DO NOT USE. No car is available for my holiday so am having to make alternative arrangements.

From Thisismoney.co.uk website. Atlas Choice customers tell of money being snatched from their accounts and bookings cancelled as car hire firm hits trouble
Car booking firm swamped with angry customers
Many say they have paid for car hire and have been charged twice
One complains he booked and paid in January and has since been charged again - and cannot claim back money with credit card protection.

One week before our trip Atlas Choice emailed us to say that in spite of the fact that we had already paid them for our car hire that 1. A car was no longer available 2. That we had to contact the car provider and pay again. and 3. That they would not refund us the money paid. We had to attempt to claim the money back from our Credit Card Company.

Unbelievable. Disgraceful. Avoid.

We have used Atlas Choice for a number of years. October 2016 we hired a car from their agents Local Car hire in Portugal. In December we had sixty euros taken from our card.

Atlas Choice kept saying the same thing over and over again. I contacted Local Car Hire and it transpires that Atlas Choice had not paid them, so they were taking it from out card as per the terms and conditions.

I am banging my head agains a brick wall trying to get my money back. The card company will not say it is fraudulant as we gave our card details on hire in case of accidents etc.

Atlas Choice will not take responsibilty just tell me to contact my card company, that is the response to four emails I have sent them.

Seriously thinking of cancelling this years car hire with them.

Ils ont d'abord promis de me rembourser. Puis, comme, ne voyant rien venir, je les ai relancés, ils m'ont expliqué qu'ils ne peuvent pas émettre de remboursement et que la seule alternative est donc que ma banque les contacte pour entamer un processus de recouvrement...

Steer clear, this is a scam company. They take your money and then the voucher you are issued is not even valid. They also then tell you they can't refund you. My holiday started with arriving to find out that there was no valid voucher. Fortunately there was still a car available for us to hire directly but at a much higher price. Atlas Choice is not a disgraceful company....STAY AWAY!!!!

Four months after my car hire I have received an email from the hire company saying they haven't been paid and they are expecting the money from me. Seriously unhappy. Atlas failed to give me a voucher for the car hire despite two phone calls. The company they used provided a filthy car and as it was the last car they had it was a take it or leave it situation. I took photos to prove the state of the car as I was expecting trouble when I returned it. As it transpired they were lovely. I paid Atlas extra for a higher level of insurance. But according to the car company if there had to be a claim I would have had to pay and claim it back from Atlas. I would strongly advise against using this company.

Habe bei Atlasoption im November 2015 ein Fahrzeug für den September 2016 gebucht. Der Betrag wurde umgehend von meinem Kreditkartenkonto eingezogen , was mich damals schon wunderte , aber nun ja hatte offenbar so seine Richtigkeit. Nachdem es dann im Vorfeld der Anmietung diverse Probleme mit dem Mietwagenanbieter gab ( Vermieter sagt Fahrzeug hat keine Vollkasko , Atlasoption sagt doch) habe ich dann noch aus Deutschland eine Vollkaskoversicherung zusätzlich gebucht. Vor Ort hat dann soweit alles geklappt und ich bin dann auch beruhigt nach Hause zurück gekehrt. Nun kommt der Hammer :-( , nachdem ich fast 4 Monate zu Hause bin flattert eine E-Mail ins Postfach das Atlasoption offenbar seiner Zahlungsverpflichtung nicht nachgekommen ist und man wird mich in Regress nehmen. Laut Mietvertrag wäre das so auch vereinbart. Gut das mag sein , aber bei Atlasoption lief zuerst alles in Englisch und bei Nollegiare alles auf italienisch , also das Klischee mit dem berühmten "Kleingedruckten" wurde reichlich bedient.
Mein Kreditkartenanbieter informierte mich darüber das ich da wohl nicht dran vorbeikommen werde das zu zahlen , soll aber eine Reklamation einstellen, mal sehen was wird. Erstaunlicherweise kannte man Atlasoption dort auch schon und man sagte mir das die Bearbeitungszeit dauern kann , weil es sehr,sehr viele solcher Fälle gibt.
Also Leute , denkt gar nicht erst daran mit Atlaschoice oder Nollegiare ein Geschäft zu machen.

They canceled just 4 days before my car rental in Hobart. I called Thrifty, they said that they never received the payment from Atlas Choice. So I had to book last minute car rental which is $1000 more... Very disappointed.

Booked hire car in July 2016 via Atlas choice and paid in full, presented the voucher in Canada at the hire desk no problems. 5 months later the hire car co have debited my c card for $398 . when I called them they said they never received payment for my hire from Atlas choice. Cannot get anyone at Atlas choice to speak to me, literally going round in circles, filthy crooks! AVOID!!

Made booking back in August for car hire in Australia in February. Took £35 deposit my full payment due now,but thank goodness after checking my booking,nothing there ,so have blocked any further payments. Yesterday I received email from a atlas direct holiday insurance,same logo as car hire same company! Phoned the number, to ask if they are the same company only to be told that if I didn't want insurance to go away and put the phone down on me. Not only have I lost £35 to them ,they want to sell me insurance. Terrible company.

Dear gentleman, I booked a car in Calgary, Canada by Atlaschoice, I paid 342USD and received a vaucher aug 8. 2016. Till this point 5 stars.
Than I landed in Calgary. And: there is no office of canadian partner Routes Car Calgary.(one star minus) I called the phone number mentioned in vaucher and rude man voice said : we are not Routes Car Calgary. More then one hour we waited and asked every spopped van or bus and no one was the right one. Finely one driver had the phone number and arranged our massage to Routes Car Calgary office. After some 45 mins came the van and without any word of appologise took us at the opposite part of the Calgary City where is the office of Routes Car Calgary. We´ve picked up the car without the problem.
Than at the end of the rental we wanted to drop off the car at the airport, as stated in the vaucher. By the e mail mr. Binipal from Routes Car Calgary refused. As we had a flight at 9,55 we did not want to risk we miss the flight and therefore we droped off the car one day earlier and had to take the night in the hotel near the airport with the transport to the airport.
By dropping off the car I asked and received confirmation of no damage and no balance payment. And now, 30, nov, by Routes Car Calgary my credit card was charged near 600 CAD. The card was used by Routes Car Calgary for the deposit blocking.
I have a document evidence of every opperation I mentioned.
I ask you strongly to put this affair in order and therefore disscontinue your cooperatin with this partner.
I am waiting your response with good hopes.
Yours Koudelka Miroslav

obviously going bust, took money and confirmed booking with voucher, money never transferred to car hire firm, are not offering refunds, I booked 5 months ago and the money was not transferred to the car hire company, disgraceful.

We paid Atlas choice in July 2016 £242.93, A further payment was made in full by same credit card in Sep 2016 for the actual car + excess waivers & fuel in Malta with Aquarius Scam a Car. £188.38Euro.

Both companies have my stored credit card no.

Now Aquarius on 26/12/16 (Dec 2016) have decided to charge my Credit Card another 288 euro just because Atlas Choice have 'informed them to do so' because they are now in financial difficulties with current bookings. 1 Star is too much why is there not a ZERO

Within days of needing to redeem my car hire voucher, Atlas Choice emailed to say that due to exceptional circumstances (no further explanation was provided) my voucher would not be honoured.

They then went on to say that they would not be processing any refunds and that I would need to contact my credit card provider to seek a "charge back claim" for the total cost of my original booking including prepaid extras.

I attempted to call their UK customer service line regarding the above however the number Atlas Choice provided either dropped my call immediately, or rang once and then dropped the line. I tried to call around 20 times, at various differing times during the day.

I also attempted to contact them twice by email and received no response.

I would strongly recommend against using Atlas Choice. I will also be contacting Skyscanner to recommend they no longer include them in their search results.

Update Fri 6 Jan 2017 - was able to successfully call the customer service phone line from the US (previous calls were made from Canada). However I stayed on the line for around 10 minutes on each line and simply heard a simple looped message repeating "I'm afraid all the operators are busy at the moment, but please hold and you will be transferred when somebody becomes available". I suspect their call centre is closed and they simply have this recording on loop. Still nothing back from my emails and my contact form.

I booked a rental car through Atlas choice in November and have received an email which states the voucher they issued will not be honoured; the company that collects payment on their behalf (world pay) will not be issuing refunds and they basically say do not contact them (Atlas choice)! This beggars belief

I booked my Car hire in New York through Atlaschoice.com and got a free upgrade that included Collision Damage Weaver, and relevant extras. 2 days prior to my holiday I received an email from them suggesting vehicle rental will not be honoured and that I should contact the vendor directly and pay for it. However, suggested to contact my credit card company to request the Chargeback as Atlaschoice is now unable to refund. I contacted Budget cars in New York directly before departing who confirmed that they have a booking for me.
Upon arrival at JFK through, Budget could not process the request against the booking reference number as Atlaschoice have closed there account with Budget. As a result Budget could not honour the rates that I booked or and asked me to pay for $688.00 (which did not include any insurances). After spending 2.5 hours at JFK Budget with young family at around 11:15pm I decided to pay for the amount and get the car.
Atlaschoice is disgrace and shame on you for this in-human behaviour and malpractices.
I have now contacted my Bank to request for the charge back, but unfortunately no one can compensate me for the additional charge and inconvenience caused.
Please be warned as this company was still operating as normal even after sending me the email on 20th December. Please be aware and do not book through Atlaschoice.
According to companies house website the company is Active!!!!

Booked a car November 2016 due to depart in a week (January 2017) had an email today saying the voucher isn't valid will not be honoured and I need to make alternative arrangements and try and get a refund. Really vague and unhelpful email making me think total scam and wish I had read these reviews before booking! Better to pay more and get what you pay for.

Paid in uk nearly 500 pounds and was asked to pay another 470 deposit in dubai which was meant to be refunded never got a refund they charged me double

Sub-human scum. Avoid.

They provide a voucher that is not accepted by the rental company.
After I ask for cancellation they confirm that the booking is cancelled and that there will be no fee for that One month later, I still have no refund and after reaching them they confrim that the money won't be given back. They ask you to contact your bank instead and ask for money back??