Ardene Arvostelua 

Unfortunately, I did not have a great experience with Ardene . I went to the store to the Ardene because I was wanting to exchange something. A large sweatshirt I wanted to try on the extra large to see if there was much of a difference? And when I tried it on I didn’t realize I had gotten some of my makeup on it . I felt really bad . But the girl at the cash told me I wouldn’t be able to exchange the item as it was considered damaged ? I said what damaged ? I mean I felt really bad . But all she kept saying is it’s damaged . It not giving a real explanation other than that . So, I kept saying it’s not damaged . So, she told me I couldn’t even return my other item because I was challenging her on this nor did she give me a complete explanation about it . Then she said I couldn’t return to go to another store and return it there . And she told me to leave the store she wasn’t going to help me . Then she banned me from
Ever going to that location . All over saying it’s not damaged ? a customer got involved who was waiting in line and hearing me just say it’s not damaged . I told her to mind her business and shut up . not knowing what was going on . So I did swear . But the woman was kicking me out of a store because I didn’t want to accept her response . Instead of telling me to contact customer service and that was their policy she just decided to be unprofessional. She doesn’t seem like she can be professional. She was attacking me then had the nerve to blame me . When I swore at her . When I was not only being mistreated by staff but a customer got involved and all I was doing is saying it’s not damaged . I called another Ardene and the girl told me that there store would have taken back the item . Of course I feel bad about what happened and it was nice of then to take back the items that had makeup on it . At the same time it became about how the customer service person was handling the situation. They told me I could go back into the store only for staff to say oh they told us we didn’t have to accept you back so I had to contact the woman I was speaking to and she called. The store to tell them to let me exchange another item . When this should of been resolved before I went into the store again . So I had been going into the store but the same rude unprofessional sales representative is always in the store . A few times I saw her leave when I went in the store . But the one time she was trying to start trouble again rehashing the incident again . After I resolved it over emails . So , I went into the store again and the same ignorant person made me wait in line then . Told me to go to another cash and wait for someone else to serve me and made me wait ? On purpose so if I want to go in the store and she’s always there . So I’m going to be reminded and mistreated every time . I can’t go to another store or else I would . That’s what I told customer service when I contacted them . I contacted them about this . And I haven’t gotten a response . So as much as I found some of there products good quality. I’m not going into a store that mistreats me when I thought the problem was resolved. If your saying a situation is resolved why do I have to get mistreated and why she can’t move on when she’s can’t be professional or communicate properly .

I only have one regret…that I didn’t didn’t discover the Ardene online store sooner. I shop on the U.S. website of Ardene and just recently discovered this store a week and half ago and since this I have now placed four orders and I receive my orders within just a matter of days…that’s faster than Amazon has been lately and I have received everything that I’ve ordered and only one sweatshirt had to be shipped separately and I received it today. The clothes are amazing and everything has been true to size and I’ve found items that I’ve not saw anywhere else and I like that , I don’t have clothes that everyone else has. I will continue to purchase from Ardene and I highly recommend Ardene for top notch quality as well as reliable service and for beautiful clothing.

Charged me twice and tried telling me that they didn’t even though I had proof

I ordered my two packages which included a small bag and some shorts. The bag I ordered around a week ago with being sent no confirmation or tracking number to my email or anything to let me know where my package was. The shorts I had ordered a couple days ago was sent an email thanking me for my purchase but still saying I couldn’t track. My recommendation is don’t use Apple Pay and put in all of your information but still is a high chance you’re not gonna get your package in the time they say.

Super expérience et un bon service

Got shoes from Ardenes and they are way too tight! I'm a 9 and my toes are curling in their 9s!! I've worn many different brands and this is the only brand that are like that!

If I could give ardene a 0 that would be it!,
They’re deceitful ~ They don’t give refunds
They don’t post Final Sale! But they’ll sneak “FS”on bill
Shoes and sneakers are accessories
I never considered “sneakers an accessories!”
As I see it… Everything in their store is actually “Final Sale” 🙄
The bitterness of poor quality remains ~ Long after a Low price is Long Forgotten!!!

okay so i know stealing is wrong a i would never do this but my friend did and i had no clue so i was in the changing room trying on stuff and i did buy any of it so i was about to leave and the like manager or who ever she waswas like watching me and i left the alarms started ring i did know it was me so i tryed to leave and then they called the cops on me but i didnt even do anything . im sitting in the back of the cop car and they are going threw my stuff and they found the shirt my frien put in my bag ihad no clue i was stelling. so now im band for life but i didnt do anything

I placed an order which did not show up in my account on Feb 4th. Called them and they said it did not go through (even though I got a confirmation when I placed the order). Placed the order 2 more times and same thing happened. They said all 3 orders were cancelled and my card was not charged. Each of these orders had the same sale items. TWO WEEKS LATER, they start shipping items and I get an order confirmation by email. They said that a bunch of orders were stuck in their system and they thought it was ok to charge my card 2 weeks later. Who does business like this? I called my card and disputed the charges. This is 100% Ardene's responsibility and they need to provide free returns on final sale items in this case. If it was truly a system error then cancel the orders. Don't ship them 2 weeks after a customer placed their order and you told them it was cancelled!

If anyone desires to purchase items at %70 off or more from Ardene, beware that these items are final sale! It's convenient how the final sale rule only becomes visible when you click on "+details", which then presents the policy in fine print. Why not simply place within the main advertisement "FINAL SALE"? I then checked the page where you choose your item and size. Underneath returns, it says, "final sale items are not returnable", but says nothing about %70 off items being final sale items. Then, I realised that the return and exchanges policy is presented on a separate page under "help". If you don't go seeking this out yourself, it's easy to miss. Learn from my mistakes!

Do not order online!! If you do not like the items or they do not fit properly, you may not get your money back or a store credit. If the item was purchased (even online) and they have reduced it by 70% too bad so sad, your order is final. I will never shop at this business who doesn't care about its customers at all

I paid 30 for a pair of boots and after 5 hours of wear, the bottom came apart.I emailed customer service with pictures, but never heard back about it! I would never waist my money on garbage boots from them, who rips after 5 hours. Could not returned it eigther because I miss placed the reciept! No reply from Customer service, and it's been 1 week already

I placed an order for a New Year’s Eve outfit one week before new years and paid extra for express 2-3 day shipping, this was a mistake as I didn’t even receive a confirmation email or tracking number, I was totally in the dark on the status of my order and where it was for over a week.
Finally a few days after New Year’s Eve I received my outfit.
Customer service is awful and they seem to care less about their customers, as I had almost the same experience with H&M but only a few days late and they gave me a 15% off discount.
Needless to say I’m really not impressed.

Leur site est infâme, mal conçu ou bien leur condition d'utilisateur son horrible.
J'ai passer une commande il y as 15 minute et j'ai commander trop petit, rien à faire pour annuler la commande ou changer de grandeur, l'option réinitialiser le mot de passe qui n'envoie jamais de émail, bref selon moi le site ardene est vraiment minable, je recommande à personne de commander là-bas.

Bought a pair of Jeggings and the dye had ruined two of my backpacks by completely rubbing off of them. Very low quality dyes perhaps. The jeans will literally stain anything so be careful because the stains can’t be removed. Even a pair of new boots I bought were stained blue in the inside. Won’t buy from here again unfortunately.

It all started when my aunt bought me some slime from Ardene. BTW it was horrible and dry. There is no good slime in Canada. So anyways I was so happy I finally got some slime for my birthday. But as I was playing with it I got so upset, it was a disaster!!!. The slime would rip apart when stretched and you cant even pock it properly. I hate what Ardene did to this slime!!!!😡Like slime in america is much better then this. definitely want to point that out in case any of the parents want to get slime for there kids.

J'ai dépensé 150 CAD aujourd'hui chez ardene ! j'achète toujours beaucoup de choses chez ardene, aujourd'hui j'ai eu une très mauvaise expérience avec le service au magasin boulevard super centre, je venais d'acheter une sandale numéro 09 et je suis revenu quelques minutes plus tard pour échanger la même sandale contre le numéro 10, le le manager a commencé à SHOUT OUT ! IMPOSSIBLE D'ECHANGER ! SI VOUS NE CONNAISSEZ PAS LE NOMBRE, N'ACHETEZ PAS ! J'ai trouvé ça ridicule ! Je n'ai rien répondu, je suis parti ! Je n'y retournerai jamais!!!

Paid for express shipping which was supposed to be a couple days max. Didn’t receive my order until more than a week later (same as standard shipping). Customer service said there’s nothing they can do. Why charge extra for the shipping then?

Typically when i go the service is very nice and welcoming, but when i went today the lady was just rude! I went to the willowbrook mall and she was a white lady in her 40s-50s and was just rude. They were closing soon but I just asked her be question about returns and she gave the snippiest attitude. Horrible experience and that is not how you talk to your customers. No wonder no one really goes in there.