that i had an issue with a customer that day, i couldn't sleep as i was so stressed, i phoned my insurance who had 24/7 legal cover and spoke the the most polite Welsh woman on the phone who made me... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I am fortunate to have had a successful outcome of my case due to being covered by my Legal Expenses Insurance. I have suffered a life changing injury and I cannot stress strongly enough that this co... Näytä lisää
Yritys on vastannut
The advice was comprehensive and helpful by a friendly legal advisor. Once a claim is submitted there is a 5 working day response time but we needed a faster reply. If this was reduced to 2/3 days, t... Näytä lisää
Yritys on vastannut
Absolutely awful! Will delay, delay and delay processing a claim and use every excuse under the sun to avoid approval. They try to wear you down. Totally dishonest shocking service. Taken my complaint... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Arc Legal Group
Yrityksen kirjoittama
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Yhteystiedot
Lodge Lane, CO4 5NE, Langham, Yhdistynyt kuningaskunta
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4,1
Hyvä
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I was intending to keep my insurance…
I was intending to keep my insurance company in the loop of an ongoing risk to my property but it seems you have to make a claim through my legal assistance cover. Not sure if this process works effectively.
21. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Keith Brown,
We appreciate you sharing your experience regarding the process of reporting an ongoing risk. The intention of the insurance is to provide assistance when you are ready to make a claim. The timeline of events would then be given as a part of your claim. I hope this provides some clarity.
Kind Regards,
Arc Legal Group
Excellent service from Marwa
20. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Hi,
We're so glad to hear you received excellent service! We appreciate you sharing your positive feedback with us.
Arc Legal Group
Vastaus yritykseltä Arc Legal Group
Dear Mrs Davies,
We are so pleased to hear you found our communication great and easy to speak to. Thank you for your wonderful feedback!
Arc Legal Group
Very good and very helpful solicitors…
Very good and very helpful solicitors who seems to know there stuff, absolutely brilliant and will recommend to anyone
21. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Mr Ian,
Thank you for your wonderful feedback! We are so pleased to hear that our solicitors were helpful and knowledgeable. We truly appreciate your recommendation.
Arc Legal Group
Clear concise information.
21. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Jane,
Thank you for your wonderful feedback! We are so pleased to hear that the information provided was clear and concise..
Arc Legal Group
Tenant eviction advice
The advisor phoned. Me back quickly and was easy to understand and very helpful
21. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Hi,
We're so glad to hear our advisor was quick, clear, and helpful! Thank you for sharing your positive experience with us.
Arc Legal Group
Excellent service
21. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Hi,
Thank you for your wonderful feedback and for taking the time to leave us a review.
Arc Legal Group
After talking to I was advised to fill…
After talking to I was advised to fill out a claims form and sent a link which after completing advised me to call instead, really not helpful
17. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Customer,
Thank you for sharing your feedback. We sincerely apologise for the confusing experience you encountered with our claims process. We understand how frustrating it must have been to be directed to call after completing a form.
We are unsure of the reason for this but if you would like a claim form sent to you by email please contact us at customerservice@arclegal.co.uk and we will arrange for one to be sent to you.
Kind regards,
Arc Legal Group
Very prompt service with a quick call…
Very prompt service with a quick call back after initial query. Advisor was very helpful and informative.
20. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that our service was prompt and that our advisor was helpful and informative. We appreciate you sharing your positive experience.
Kind regards,
Arc Legal Group
Very good service
17. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Sukie,
Thank you for leaving positive feedback. We are please we were able to assist you.
Kind regards
Arc Legal Group
I felt really listened to
I felt really listened to. I received great , immediate, advice and referred onto the correct person swiftly
18. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Linda,
Thank you for your wonderful feedback. We are delighted to hear that you felt listened to and received immediate advice, and that you were swiftly referred to the correct person.
Kind regards
Arc Legal Group
Feedback
Initial contact filled me with lot's of confidence that you could help me with this serious issue.
I fully accept that 5 days is an average response time but my wife has to potentially walk 3+ miles per day with a medical condition..... just needed help quick.
17. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Mr Martin,
We appreciate you sharing your initial confidence in our ability to assist. We understand the urgency of your wife's situation and regret that our standard response time did not meet your immediate needs. We are always working to improve our speed and efficiency.
Kind regards,
Arc Legal Group
I am struggling waiting 5 days for an…
I am struggling waiting 5 days for an answer when my employer of 26 years is harassing me whilst on sick note till January 2027, I have paid for legal cover to cover employment disputes and as yet have been left to try and muddle my way through, which is not at all ideal
17. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Ms Rachel,
We appreciate you sharing your experience and understand your frustration with the delay in receiving a response, especially given the sensitive nature of your employment situation. We are actively reviewing your case to ensure we address your concerns promptly and effectively.
Kind regards,
Arc Legal Group
Vastaus yritykseltä Arc Legal Group
Dear Shacka,
We're happy to hear that everything is going well and that you haven't encountered any issues. We appreciate your positive feedback.
Kind regards,
Arc Legal Group
Needed to get some legal advice
Needed to get some legal advice, which was provided quickly. Communication could not have been better and was able to plan/progress with my claim soon after. Hoping that the rest of my claim goes as smoothly.
18. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Mr Brown,
We're so glad to hear we could provide quick legal advice and excellent communication. We hope the rest of your claim progresses smoothly, and we're here to support you.
Kind regards,
Arc Legal Group
Very kind and helpful
19. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Mr Gardner,
We are pleased to hear that you considered our team to be kind and helpful and we appreciate your feedback.
With kind regards,
Arc Legal Group
Would not recommend
Would not recommend. This will impact the insurance company come renewal time. This company has lost S.Wheels money.
Response to Arc the claim handler manager said he wasn't going to put through. Do you have full transparency what my covet actually covered is it decided in the day?
18. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Lorna,
Thank you for your feedback. We note that our legal advisers informed you that policy coverage would not be able to be determined without submission of a claim form and provided you with the link to the Online Claims System. We will be happy to review the circumstances of your dispute, upon receipt of a completed claim form.
With kind regards,
Arc Legal Group
Vastaus yritykseltä Arc Legal Group
Dear Jasveer,
We are pleased you were satisfied with the customer service you received. Thank you for providing your feedback.
With kind regards,
Arc Legal Group
General advice - disappointed
General advice. No written advice. Don’t make hardly any adjustments for known disabilities.
Took out motorhome policy with legal advice and dispute policy and was surprised to find out it is a general advice line with no specific motoring or dvla and registration experts to call upon.
Very disappointed and feel less confident and less supported after calling them
Thank you for the reply. Note you make no mention of disability adjustments!
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc Legal Group
Dear Mr Nelson,
We are sorry to hear about your disappointing experience and the lack of specific advice you received. We understand your frustration regarding the general nature of the guidance, however the legal assistance helpline is a telephone-based service providing general legal advice. We are constantly reviewing our resources to better assist our customers.
With kind regards,
Arc Legal Group
Vastaus yritykseltä Arc Legal Group
Dear Jon White,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service helpful and efficient.
Kind Regards,
Arc Legal Group
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