that i had an issue with a customer that day, i couldn't sleep as i was so stressed, i phoned my insurance who had 24/7 legal cover and spoke the the most polite Welsh woman on the phone who made me... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I am fortunate to have had a successful outcome of my case due to being covered by my Legal Expenses Insurance. I have suffered a life changing injury and I cannot stress strongly enough that this co... Näytä lisää
Yritys on vastannut
The advice was comprehensive and helpful by a friendly legal advisor. Once a claim is submitted there is a 5 working day response time but we needed a faster reply. If this was reduced to 2/3 days, t... Näytä lisää
Yritys on vastannut
Absolutely awful! Will delay, delay and delay processing a claim and use every excuse under the sun to avoid approval. They try to wear you down. Totally dishonest shocking service. Taken my complaint... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Arc Legal Group
Yrityksen kirjoittama
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Yhteystiedot
Lodge Lane, CO4 5NE, Langham, Yhdistynyt kuningaskunta
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4,1
Hyvä
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Tried to input to your portal
Tried to input to your portal, could not see how to upload my insurance policy( using and I-Pad). You have my company and policy No. Put on hold , when I tried to reconnect I was asked for an internet coding??????. You haven’t given me one?? I will try again but feel like the system is a barrier to the customer.
4. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Hi David
Sorry to hear you're having issues with the system, Give our Team a call and we will be happy to provide guidance where possible.
Arc Legal Group
Shaney was meant to send me a claim…
Shaney was meant to send me a claim form yesterday but never did. Have can you forget something so important. Very irresponsible and unprofessional. Have they any legal experience at all.
E. Bonito
3. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Hi,
We understand the importance of timely communication and regret any inconvenience this has caused. Records show this was issued but it may be that we have some incorrect information. If you still are not in receipt of the Claim Form please give our team a call via the Helpline.
Arc Legal Group
Vastaus yritykseltä Arc Legal Group
Dear Kevin,
We are so pleased to hear that you felt listened to and found our call helpful. Thank you for your positive feedback!
Arc Legal Group
I received a great service
I received a great service. With the information provided by Brooke my issue has been fully resolved.
Step by step instructions given. Who to contact. How to word my correspondence. Fabulous service. Thank you
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc Legal Group
Dear Angela,
Thank you for your wonderful feedback! We are so pleased to hear that the assistance provided fully resolved your issue and that the step-by-step guidance was helpful.
Kind regards,
Arc Legal Group
Professional Service
I was listened to. I asked lots of questions & got thorough answers. The process was explained to me about what will happen next. All very timely & the lady was very professional & polite. Thank you.
2. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Miss Castley,
We are delighted to hear about your positive experience and that you received thorough answers to your questions. It's wonderful to know that the process was clearly explained and handled professionally. Thank you for sharing your 5-star review!
Kind regards,
Arc Legal Group
Really understanding adviser
Really understanding adviser. Gave clear advice about next steps.
3. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Emma,
Thank you for your wonderful feedback. We are so pleased to hear that our adviser was helpful and provided clear guidance for your next steps.
Kind regards,
Arc Legal Group
Absolutely awful
Absolutely awful! Will delay, delay and delay processing a claim and use every excuse under the sun to avoid approval. They try to wear you down. Totally dishonest shocking service. Taken my complaint to FCA, Ombudsman, BBC Watchdog and Martin Lewis. Make sure your insurance provider outsources the legal expenses to a company that us qualified
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arc Legal Group
Dear Customer,
Thank you for sharing your feedback. I am sorry to hear about your negative experience and the frustration you've encountered with your claim. I understand your concerns and regret that our service has fallen short of your expectations.
Kind regards,
Arc Legal Group
Very helpful.
2. syyskuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Mr West,
Thank you for taking the time to leave your feedback. We are pleased you found our service helpful.
With kind regards,
Arc Legal Group
I had the assurance I needed.
25. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Belinda,
We are glad we could provide you with the assurance you needed. Your positive feedback is much appreciated.
With kind regards,
Arc Legal Group
Friendly & understanding
Friendly and beautifully understanding legal people asking the right questions and leaving you with good steps to follow.
28. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Customer,
Thank you for your wonderful feedback. We are pleased to hear that our team was helpful and provided clear guidance for your next steps.
With kind regards,
Arc Legal Group
No experience as yet…
slow to respond on initial contact...no other experience to report - m
Update my misunderstanding its 5 working days to respond
Suggestion:
It would be helpful to get a call briefly saying my case is received and being processed...automated emails are of little confort under stressed situations.
24. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Mr Hayward,
We appreciate you sharing your experience regarding our response time. We understand that waiting can be frustrating.
We endeavour where possible to respond within 5 working days. Sometimes the wait can be a little longer if we're addressing a complex legal query but we will always try our best to keep you in the loop.
Arc Legal Group
Vastaus yritykseltä Arc Legal Group
We appreciate your feedback. Thank you!
Arc Legal Group
The form was quite complicated
The form was quite complicated, given that my tenant hasn't paid the rent he contracted to pay. It seemed simple to me at the outset: has the tenant signed an agreement? Yes has he paid in accordance? No. Insurance covers the legal costs.
24. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Mr Millichap,
We appreciate your feedback. We understand that such circumstances can be frustrating, and we are always looking for ways to simplify our processes. Your insights help us improve.
Arc Legal Group
Took time to really try and help
Took time to really try and help and were most helpful despite me being a lawyer myself but not in property
28. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Claire- Emily
We're truly glad we could provide such helpful assistance, even with your legal background. Your kind words mean a lot to us.
Arc Legal Group
4 weeks ago and they still havent got…
4 weeks ago and they still havent got back to me. Happy to take the money though!
24. heinäkuuta 2026
Vastaus yritykseltä Arc Legal Group
Hi Shelley
Sorry you haven't heard from us, notes suggest that the Team tried to reach out. Please get in touch via the Legal Helpline and our Team will be happy to pick up with you at your convenience.
Arc Legal Group
very quick and helpful
31. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Trevor Jones,
We're so glad we could be quick and helpful for you! We truly appreciate your positive feedback.
Arc Legal Group
I really appreciated their support
I really appreciated their support, you have provided well knowledge, useful information and i really need further information if i use your services through my swiftcover insurance, I need to confirm how much the total cost
Thanks
21. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Kuldeep
We are delighted to hear that you found our support and information helpful. We understand you have further questions so please stay in touch.
Arc Legal Group
Really helpful
26. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Thank you for your lovely feedback, so glad we were able to help.
Kind Regards
Arc Legal Group
The advisor was really helpful
The advisor was really helpful, patient and considerate. She explained the potential options that I had, thank you Shaney.
27. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Mr Marshall,
Thank you for your kind feedback. We are pleased to hear that our advisor was helpful, patient, and considerate in explaining your options.
Arc Legal Group
I wish I had been given better advice.
28. elokuuta 2026
Vastaus yritykseltä Arc Legal Group
Dear Stephanie
Our Team seek to offer advice that allows you to make the best decision for you and your circumstances. However, I am sorry to hear the legal advice was not what you expected.
Kind Regards
Arc Legal Group
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.