Aqualisa Showers Arvostelua 

Dealt with very efficiently.

Well received on the phone and Mason understood the issue and helped me resolve next steps quickly and efficiently

Prompt, efficient and friendly customer service

We had an Aqualisa shower fitted ten years ago and it is showing signs that parts are wearing out. I called Aqualisa and had a very reasonable quote for a full replacement to be fitted in two weeks time.
Very happy with agent I spoke to on the phone and hope my new shower also lasts ten years.

Emily was very good and very knowledgeable however it took me days to actually speak to someone as the wait times were so long - over 2 hours one day

The adviser I spoke to was very polite, patient, knowledgeable and helpful. When she found out that I only had the one, dis-functional shower she said that she would try and get a technician out urgently. She is a great credit to your company

When I was initially put on hold I was informed I would be assisted in 1 minute. 5 minutes later the time to be answered went to 5 minutes. After some 15+ minutes Emily dealt with my problems in an efficient and friendly manner

When finally I got an answer to my telephone call, the response was helpful (even though it sounded as though she was speaking through her handkerchief: muffled)
But the problem was getting an answer in the first place. A predicted 40 minute wait (which I couldn't do even if I wanted to) became 90 minutes after lunch. So I opted for the call-back. There was a call: my mobile rang once but in the time it took me to take three steps, Aqualisa hung up. So I was back to the beginning and the predicted wait was now 120 minutes! Are you kidding?
Next morning, dialled shortly after 9am. Wait time "5 minutes". After 5 minutes it was still "5 minutes". After 10 minutes it became "17 minutes": it was finally answered after about 30 minutes...
If this wasn't serious, I'd laugh. How on earth does Aqualisa expect me to want to have anything more to do with them if this is how they treat people? Appalling doesn't come close. And as a long-term Aqualisa customer, I take no joy whatever in having to be so negative.
(And to cap everything, at the end of the conversation I did eventually have, the muffled lady said "if you need to change anything, just give us a call". Her sense of humour must be better than mine.)

The whole information of the work to be carried out was explained to me clearly

I originally spoke to Beth who was very professional and talked me through things. She was extremely helpful and took time to explain technical things that i was unfamiliar with. I later spoke to Jennifer who was also very professional although spoke a little fast

Polite and helpful resolved my query quickly

Brilliant service, Daniel was patient and very knowledgable about the problem I was experiencing. He talked me through a few things to try to solve it before moving on the next step of ordering a replacement. Everything was explained clearly in a friendly and professional manner.

My bathroom installer was fitting a brand new Aqualisa digital shower and it has a fault. He rang Aqualisa for advice and was put on a waiting system which advised 54 mins, because he was working he missed the callback and had to redial this time with a wait time of 98mins, ridiculous!
When the call back did happen it was handled professionally, but disappointedly it didn’t evoke a solution other than I’d have to wait 6-days for a service engineer to attend and rectify. As we live only some 5-6 miles from Aqualisa in Westerham we offered to drive there and swop the unit over, but Aqualisa don’t allow such, despite having spent c.£1,000 on their system.
So I have the inconvenience of a newly installed high spec shower room I can’t use because of a faulty product, long wait for a service engineer and Aqualisa not allowing such.
At the time of writing I’m still waiting for a ‘fix’ and my annoyance, bordering on anger, is increasing. Aqualisa have some distance to travel to restore my trust in their products.

Very helpful in phone calls/ mails
Arrived when you said you were coming
So far shower working well so thank you all

Tom was a good listener and communicated the solution well.

Jack was extremely helpful and arranged for the engineer to investigate the problem. What wasn’t so good was the length of time I had to wait to speak to an agent. I booked a call back at 11.02, my phone rang at 12;20pm and cut off before I could answer it. I then had to book another call back which took nearly 2 hours. Not great customer service.

On my first attempt at contact to arrange an appointment for a repair the phone line was very busy, so I left my call until later in the day. Tom answered my call, he was most helpful and talked me through the procedure. I was arranging a shower repair for my mum which had previously been discussed with the company by our plumber. He was given a reference number during his call which I relayed to Tom. My call was handled very well, the appointment is to be within a few days time which I found to be very prompt. Excellent customer service so far.

Clear precise information given in a courteous manner

Ordered online service very good.

Ky was able to quickly identify me and my details from a past order and from that and my need for an updated Quartz Digital replacement for the old unit. Also to quote price, warranty and offer an acceptable installation date. So, excellent service and solution provided.