Aqualisa Showers Arvostelua 

After waiting all morning for the visit within a 2-hour timeslot, a visit that never materialised, I then received an email to say that the service call had been rescheduled - in two weeks' time!!! Is this their idea of great customer service? Certainly isn't mine.

Amelia was very pleasant and helpful. But the reality is that no one has followed up despite Amelia assuring me that the engineer had a two day SLA to contact me. We spoke on Tuesday; I am completing this on Friday. Its pretty poor tbh. Aqualisa price at top end and I would expect better than this.

When are you going to service my shower?????

We had a problem with the shower head leaking, I tried replacing washer but no luck. Emailed customer service and Richard sent out a replacement head straight away. This has solved the problem, great customer service from Richard and Aqualisa showers.

I was on hold to the warranty team for 59 minutes !!!
My call started and I was told I may be waiting 28 minutes
. That increased the longer I was on hold, finally being answered at 50 minutes, which is not ok when we have to time out of work to make the call.
The call handler was fine but I was on waiting time that was the issue

Jenifer contacted me a second time on call back when the first call was silent. She sorted the appointment quickly.

Amelia was informative, precise and very knowledgeable about the product even though it was very old from 1990s . She was very helpful in explaining the options and best approach to solving my issue. Very much appreciated her help

Teresa provides excellent customer service. She is extremely helpful and makes sure she answers all customer questions. I’m extremely impressed with how easy everything has been up to now.

Liam listened carefully to my concerns. He was sensitive to my frustrations. When I said I was unhappy with the time delay of my appointment he went out of his way to investigate an earlier appointment. Which later on Charlie contacted me and organised. I am hoping my concerns regarding my recent insulation will be resolved and I will have a functioning shower.

Getting through on phone is terrible - waited half an hour on phone then did the call back option and waited over another hour.
This is third call out for similar issue - I haven’t got a lot of confidence issue will be sorted.

Lindzi was really helpful knowledgable and pleasure to for her help.

Easy to contact, I explained problem and it was dealt with quickly and easily.

Very helpful customer service agent. Knowledgeable and friendly. Sorted issue out promptly and efficiently

The operative was extremely sympathetic and helpful. I cannot fault her. A really pleasant experience better than AI.

Excellent costumer service. The whole process was easy, simple, straight forward. Let's hope the installation goes well too.

I called the customer service department. After a wait and a call back a very helpful agent assisted helping with our out of warranty broken shower.
Excellent service and options clearly explained.

Missing a part from my product.

Apart from the long wait on hold to speak to a representative, I had a positive experience. My problem was quickly sorted out and a new part arrived the following day.

Lilly was helpful and answered my questions when asked.

Everything was well explained by Kyan and for long term dependability we decided to have the complete shower updated with the latest model. I was pleasantly surprised to know that this could be done within 10 days of ordering.