Approvedfood Arvostelua 

Very poor delivery service.

Placed an order 5 days ago, got an email and text saying it would be delivered on this day between 17.35 - 18.35 (Friday). So I changed our plans to stay in. On the DPD app it showed the van in the next street for over an hour. We then got a text message saying " sorry we missed you"....what does this mean ?
The food order now shows it back at the DPD depot and we got a text message saying it will go out on Monday now !!
At this rate the best before dates will truly be way out...

Not worth the headache and long lead time on this. So will not be using Approved Foods ever again.

Poor delivery, box all squashed on one side , out of date products by 6 months . Very very poor quality products and service

I know items are sold out of date, but I ordered Mr Kipling Apple pies dated best before September ‘25 expecting them to be edible. On opening, the pastry was completely green with mould. I won’t be using this Company again!

My order failed to turn up on the day stated by the courier so I accessed the tracking link and was told to contact the supplier as the package had been damaged in transit. Customer service was great - the order was repacked and sent out as priority. I stayed in again to accept the order but only one of 2 boxes were delivered. There was no notification that one was missing so I emailed customer service. This time, despite nearly all the missing items being in stock, customer service said the order could not be re-picked and offered a refund on just the missing items which were the free item and highest discount items. So I only got a minimal refund and lost out on most of the value of the order.
Shame but I have lost trust in the company and will not be ordering again. I had previously made several orders which were nearly all good quality. A minority of items were past their best but this is fair enough considering the high discount and clearly stated expired best before dates.

Great communication lots of bargains had a problem and they replied quickly love a parcel from here

Took my order well before Xmas. Paid for fast delivery. Was told they would try for delivery before Xmas failed to do that and actually emailed today asking if I still wanted my goods. I confirmed I did and now there saying was a mix up here's a refund. Did they just want my money over Xmas? Absolutely useless.

DANGER: Selling 6-Year-Old, Expired Cosmetic Serums – Serious Health & Safety Hazard.

I placed two separate orders and received cosmetic serums (including eye serum) that are 5 to 6 years past their manufacture date.

The website provided ABSOLUTELY NO information regarding the extreme age and expired nature of these specific items before purchase. I have saved evidence (screenshots/website copy) proving this omission.

This is a serious public health and safety violation, not a simple customer service error.

I strongly advise other customers to not buy any beauty product from this company!

Received an email showing products on one day promotion and in less than 10 minutes one of the items was out of stock.
Why add products to a promotion if you don't have enough stock?
However, this item will probably be back on sale in a few days at full price.

Ordered 4 boxes of protein bars and on receipt they was made in December 23 with a best before date of December 24. I contacted them and they stated the date was on the web site but they could not show them anymore on the Web site as they had all sold out, I could return them but at my cost, a waste of £45.00. Why would anyone eat bars that are a year past the best before date. I will never use them again.

So disappointed , since the new website is up everything is WAY more expensive

Maybe it is to absorb the cost of the new warehouse and website as well but I much preferred not only the old website and daily special offers BUT the prices were SO much better before

Have gone elsewhere where you can get things like crisps for 40p and noodles for 20p etc

There are hardly any real bargains to be found on Approved Food anymore as much as I really like the owner and his adorable children!

I wish him the best but as an older person I just cannot ''get on with'' the new website nor can I AFFORD the prices on there , sadly! :-(

I’ve ordered twice from this website recently and it’s been a god send. My son is autistic and has taken a liking to a specific food item that is of course limited edition! It is no longer available anywhere local to me, so discovering Approved Food had the item available has allowed me to stock up. The option to rush your order is brilliant, I received my order in less than 24 hours. Absolutely no problem with the best before dates, the website is transparent about this on the specific items and it has in no way compromised the food’s quality that we’ve received.

On the whole quite good.does take a while to ship but items well packaged in general.
I have had a few items which werent usable eg orange juice which was off.but on getting intouch my refund is hopefully coming back to my bank account

What a scam. Ordered 7 items at a cost of £27 (6 out of stock) but only told five days after placing order. Had an email saying that I was getting a credit note!! The seventh item (worth £1) that was in stock was sent for delivery at a cost of £3. An absolute joke. You are not a bank! You do not get to keep my money!! Do you not know the law, or are you just hoping that no one contacts you and you get to have customer money sat in your accounts gathering interest. An absolute scandal and a disgrace.

Update: full refund and apology received. Good customer service, but I still believe I shouldn’t have to chase and it shouldn’t be policy to keep customer money (as I have read on MSE).

When signing up to ApprovedFoods I added two addresses to my account, one for billing & one for shipping. Upon checking out my order there was no option to confirm your address, needless to say they said they were going to ship my order to the wrong address which is a virtual unmanned business address. I immediately e-mailed them telling them this, No reply. Not to worry though as their terms state if you want to change your order you can as long as the order is still processing and hasn't been dispatched. I emailed them the following morning whilst the order was still processing and received a reply from Claire confirming that they had my details and my order would be delivered to the correct address. Following day and surprise surprise I was notified my order had been delivered to the wrong address. I've emailed again to complaining about this and haven't received a reply as of yet. Won't be buying from them again if I don't

The package took 5 days to dispatch on top of, and it was poorly packaged. This is the worst picking and packing service I have ever experienced. From myself, who works in the same industry, if one of my staff members packed like this, they certainly wouldn't pack for very long. The tubs were rattling during transit, and an astonishing 95% of the crisps were crushed. There was no fragile tape and no additional packaging to secure the contents and prevent them from being damaged, as one of the boxes was half full. This level of care is simply unacceptable. I certainly would not recommend this company.

I bought chocolate from them called Diablo with hazelnut and milk. I decided to buy 14 units because the price was cheap and I would be paying for delivery anyway. However, when the order arrived, I opened one piece and a spoiled smell filled the entire house.
I don't understand why they would sell a damaged product with such a bad smell. I know I made a mistake by choosing a cheap product, but that doesn't justify sending me something with a foul odor like this. Now I have 13 pieces and I don't know what to do with them. I thought the chocolate would at least be edible or tolerable. They should have cancelled my order if they knew the product was spoiled.
This is my first and last time buying from them.

This order of two hair sprays arrived without lids, filthy and had obviously been used as they were not full. What kind company is this? I have applied for a refund and return postage. Really disgusting!

Good clear website with all necessary information about each product (dates, size etc). Huge range of products with easy ordering and reliable delivery. Doesn't always have exactly what I look for but there's plenty to choose from.

I've bought from ApprovedFood twice now. Both times I've been drawn in by the prices.

The food was still in a really good condition despite its low price. Even compared to buying these treats at Aldi it's a massive cost saver.

One thing to remember; this is a little slow compared to either online groceries or Amazon Pantry ... however well within their advertised delivery time.

One item (a bottle of beer) was broken during shipment by the courier. The issue was promptly and efficiently addressed resulting in a satisfactory conclusion.