Anna Lou made the most beautiful bespoke, personalised necklace for a leaving present for a colleague. I cannot wait for my colleague to see it she is going to absolutely love it. Anna Lou create... Näytä lisää
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I absolutely love the mother-of-pearl d pendant and ball chain in 14ct white gold. So pretty and wearable for dressing up or casual. Excellent service too. The only reason for 4 stars instead of 5 is... Näytä lisää
Ordered a number of items from Anna Lou including name necklaces, letter bracelets, letter chains, star sign bracelets etc and everything arrived looking gorgeous. I contacted Anna Lou prior to placin... Näytä lisää
I received my first piece of Anna Lou of London Jewellery for my 30th birthday a name necklace which I wear most days and treasure. I have recently ordered 4 new pieces, engraved initial rings and... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Find a wide range of beautiful statement necklaces and personalised jewellery at Anna Lou. Elegantly engraved or personalised pieces, made in the UK.
Yhteystiedot
Warriner Gardens 71, SW11 4XW, London, Yhdistynyt kuningaskunta
- www.annalouoflondon.com
4,5
Erinomainen
303 arvostelua
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I have received an initial disk…
I have received an initial disk necklace as a gift from partner and I am so so happy! Thank you. it’s gorgeous!
14. helmikuuta 2024
Oma-aloitteinen arvostelu
I would not recommend buying an enamel…
I would not recommend buying an enamel ring from Anna. I bought one from her and only had it two days and some of the enamel fell off. I let her know and she replaced ring and even more enamel fell off the 2nd one. I let her know and asked how she proposed to sort this. I have had no reply and must say I am not thrilled with her customer service.
I did buy a necklace and some earrings off her and am happy with them.
The process of buying this expensive jewellery off her has been quite stressful to say the least and whenever I have had to contact her chasing up delivery of items over the space of 2 months, she has given some weak excuse. I would be very reluctant to buy anything from her in future however much I liked it.
12. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Anna Lou of London
Hi David. I’ve been speaking with Wendy who ordered the pieces and she said how happy she was with her purchases. We did initially have an issue with the rings, but we rectified the Enamel problem as it was a Production issue, but was quickly rectified our end since then she has received two perfect enamelled items which I understand she is extremely happy with. I have followed this up with an email as well. Best wishes
Anna
Excellent!
So happy with my name necklace. Great quality, price and packaging. Would highly recommend!
6. tammikuuta 2024
Oma-aloitteinen arvostelu
I love my new signet ring
I love my new signet ring; it is beautiful and absolutely what I was hoping for. The quality is great, and the presentation in delivery and contact is fantastic. I will definitely be back for more.
30. tammikuuta 2024
Vastaus yritykseltä Anna Lou of London
Thank you for doing a review! I’d like to give you a £10 voucher to use on your next order. Please dm me on instagram for the code. 🙏✨👍
Had a little issue with my choker but…
Had a little issue with my choker but Annalou sent me a replacement no questions asked . - excellent service and gorgeous choker
25. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Anna Lou of London
Thank you for doing a review! I’d like to give you a £10 voucher to use on your next order. Please dm me on instagram for the code. 🙏✨👍
Gorgeous jewellery and a masterclass in customer service!
Not only is her jewellery absolutely beautiful, but it has honestly been the best example of customer service I have ever received. I made a mistake with my order, totally my fault, but the kindness and warmth I received from Anna in sorting it all out, is something I will remember forever. It's only my second piece of hers, but I'm telling everyone I can to buy from Anna Lou because in an age of chatbots and terrible quality products, everything about buying with Anna is perfect.
25. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Anna Lou of London
Thank you for doing a review! I’d like to give you a £10 voucher to use on your next order. Please dm me on instagram for the code or WhatsApp me. 🙏✨👍
Love my necklace
24. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Anna Lou of London
Thank you for doing a review! I’d like to give you a £10 voucher to use on your next order. Please dm me on instagram for the code. 🙏✨👍
I paid for my order on 19th November…
I paid for my order on 19th November and I still don’t have it and haven’t been refunded either. No response to email or phone call!! The company appears to still be trading and I have received more promotional emails since then. Any advice? Should I contact Trading Standard? Thanks all
19. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Anna Lou of London
Hi Heather. I could see that we sent your order out a number of weeks ago and it doesn’t seem to have moved anywhere with the tracking number. I will have to put a claim in with them and we can either resend or remake your order. I sent you a text message as well to check which email address. You have been sending it to you because I respond to emails every day so I’m surprised you haven’t had a response. I just need to find out where your email has gone to. Many thanks. Anna.
Bought as a birthday present
Bought as a gift for one of my best friends, the packaging is just so nice and the necklace is amazing quality very pleased will be purchasing again.
13. tammikuuta 2024
I absolutely adore my sideways letter…
I absolutely adore my sideways letter C, it really is beautiful, I have had so many compliments on it.
My friend likes it so much, she is about to order one with her initial too.
24. joulukuuta 2023
Oma-aloitteinen arvostelu
I still have not received my necklace
10. tammikuuta 2024
Vastaus yritykseltä Anna Lou of London
Hi Joanne. Thank you for your order. We make all pieces to orders in the workshop so we do say to allow 10-14 working days for production and delivery unless you select the 5 day express production option at checkout. But your order was ready early and sent last Thursday as you opted for the standard delivery which can take 3-4 days with Evri. So it will be with you in the next couple of days. I’ll update the system with your tracking no details. You can contact me on email , instagram or WhatsApp anytime as it’s better than here to reach me faster if you have any questions or concerns with your order. Many thanks. Anna
Beautifully made and prompt service
Beautifully made and prompt service. Thank you
29. joulukuuta 2023
What a great company
What a great company, ordered a short notice Christmas present, and they delivered. Was so happy with it, excellent service. Will order again and highly recommend. Thank you so much x
21. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Anna Lou of London
Hi Caroline. Thank you so much for your fabulous review. It means so much especially at the start of the New Year! If you would like a £10 off voucher towards your next order. please DM me on Instagram and I will send that to you. Very many thanks. Anna
Necklace arrived damaged & still waiting on response to my email … Dissapointed
Necklace is lovey however mine arrived damaged and yet to receive a response to the email I sent to customer service along with photographs.
My daughter will now not be getting this gifted to her on Xmas day as there’s now not enough time for this to be rectified.
Arrived in beautiful packaging but on Opening the box the name was hanging very low on the display cushion so I took the cushion out to adjust and this was when I seen the necklace was not fastened and instead all tangled up into one nice knot. There is no way I can untangle without possibly breaking (I shouldn’t have to do this anyway!) Very disappointed not just with the condition of the necklace but also with the lack of customer service.
13. joulukuuta 2023
Vastaus yritykseltä Anna Lou of London
Hi Nicola. So sorry to hear that the necklace arrived tangled. I couldn’t give you a call to help you untangle it so that you can give the gift on Christmas Day. I can contact you today and go through it with you. Apologies, took me longer than usual to respond, but we have obviously been really busy with the last few days of Christmas production so I was slightly slower on email this week. Many thanks. Anna
Have not recieved my order they said it…
Have not recieved my order they said it would be dispatched yesterday after me waiting 2 weeks now no reply’s to emails , do not order from here . I will
Be putting in a dispute with my bank
18. joulukuuta 2023
Oma-aloitteinen arvostelu
Item not received
Item not received, email and messages not responded to.
Order placed 2nd December, still waiting.
12. joulukuuta 2023
Vastaus yritykseltä Anna Lou of London
Hi. I am personally checking all of the emails multiple times a day so I’m not sure if your email has definitely been received if you haven’t had a reply. , so if you could let me know what your email is I can check the inbox for you and get back to you immediately. We are making sure that we do our best to get every single order out for Christmas. As you can imagine we have been extremely busy.if you ordered on the 2nd of December then your order should be leaving tomorrow or Thursday. But please let me know your email so I can check your order number and get back to you. Many thanks. Anna
Great service
It is a lovely Quality product and beautifully packaged - great service too
13. joulukuuta 2023
This is a great jewellery service and…
This is a great jewellery service and would recommend. The item was very well made. There was also a lot of attention paid to the packaging, the necklace was in a stylish presentation box and was put in to a lovely gift bag with a tag.
For an item that only cost £30 I felt there was great attention to detail
12. joulukuuta 2023
Fast, personalised service!
Fast shipping, great communication and order tracking, and product arrived well packed, as expected! Lovely jewellery.
13. joulukuuta 2023
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