Angel Remy Arvostelua 

This makes me very sad to write. I am a hair extensionist in the UK. I have used Angel Remy Hair for years and never ever had a problem.

However the last batch of hair I ordered for a client has been terrible. I ordered 200grams of 22-24inch blonde super weft which cost my client hundreds of pounds just for the hair alone. The extension hair didn’t even make it through one wash.

My client is very well educated on how to maintain hair extensions and only ever uses sulphate free shampoo and conditioner, she also doesn’t use purple shampoo on the extensions as instructed by Angel Remy (even though there are plenty of sulphate free purple shampoos around)

We sent a complaint 2 weeks after the hair was fitted, we didn’t receive any reply so I had to prompt the company on Instagram to respond as I knew we only had 28 days. We then got a response asking us to send the hair back and fill out the complaints form they had sent over.

However within this time frame I myself had gone into early labour and our baby was put onto neo natal ICU unit so as you can imagine I didn’t have the time to send off the form however we had sent the hair off.

I received a very short blunt email to say we hadn’t adhered to the rules as we hadn’t sent the form off and they had noticed there was purple shampoo on the extensions.
I emailed back to explain why we hadn’t sent the form off and the patch of purple shampoo that was about 1pm diameter was one drop that had dropped from when my client had washed the top of her own hair with purple shampoo not from washing the extensions in it.

My response clearly wasn’t good enough, I then got an even shorter blunter email to say basically tough luck there’s nothing they can do. I then asked could we not at least swap the hair for like for like and try again? I then got NO RESPONSE. So I emailed again to say I assume the lack of response means no resolution. To which they replied we have sent your hair back to you. That’s it.

It does not sit well with me that me 21 year old client now has to fork out another few hundred pounds for more hair so I have decided to replace the hair for her out of my own money however we will now be using a more reputable supplier.

It has been brought to my attention that Angel Remy no longer have the original owners running the business and after a legal dispute they had to rebrand so I assume the newer hair that is poor quality now isn’t coming from the same factory maybe.

Whatever is going on I am greatly saddened that very loyal customers can be treated this way.

If it was possible to give zero stars I would.

I have used angel remy for a year now and would never go back! There customer service is outstanding there so polite and always happy to help no matter what, and the hair is unreal quality especially for blondes 🩷

I normally don’t take the time out to complain about products but I think this is quite relevant now.
I’ve been using this brand for many many years and the last batch of hair extensions I used eight months ago I found they dried out so quickly .The colour run straight away you can see it when you wash your hair and they got so knotty the quality was very poor. I then took the risk to buy another 250 extensions thinking I got a bad batch as it can sometime happen but only for it to happen again after a matter of 2/3weeks, I aways use the products that they recommend, but it’s definitely poor quality hair right now. .I have had extensions for over 20 years , my fitter has been doing my hair for over 6 years whist using this product and she has seen a massive difference in the quality of extensions. It’s really upsetting because they are expensive hair I spend hundreds for the hair to look so poor after 2 weeks .

I have used angel remy hair in the past and never had any problems. This time however the hair was really poor quality. I sent the hair back as i had to have the weave removed after 4 weeks as everyone was commenting on how bad it looked. I have been told that its the products im using thats the problem. I find this strange as its the same products as ive used before and never had issues. Bad hair and bad customer service avoid this company for hair extensions

If I could give no stars I would. Absolutely awful hair and shocking customer service. Hair is knotty and absolutely rubbish quality. Paid over £300 for this hair and after having it in for only 2 weeks asked for a replacement, to be told they cannot refund or replace because it has already been dyed. I dyed it in hope it would improve the quality and can honestly say it was shocking before and still shocking now. The person who replied to me was rude and does not care about their customers. Do you not waste your money on this company. After reading the other reviews I can see I’m not the only person to think this.

Shocking hair. Tangles and knotty half an hour after been washed and styled, when you brush it because it’s so knotty it sheds. Was told it was out of their hands as it’s passed the warranty time. Would not recommend buying this hair, it’s absolutely rubbish.

Terrible service from start to finish. Have to physically sign for your order - even though the website asks you to add notes if ‘not going to be in’. Infuriating experience as still haven’t received my order.

The owner is also extremely rude. Don’t waste your time or give your money to this brand.

Very disappointed in the hair quality. Have had this installed for 10 days and paid $2,000 AUD for it to non stop shed. I have had Beautyworks hair for such a long time I definitely should not have changed. Shocking customer service and do not recommend.

Absolute WASTE of money!! Bought a 120g weave. Instantly had shedding as soon as it was fitted. Was like rats tails at the bottom. Also on day 3 of wearing the weave I washed it and seen brown tint running from the weave into the water. That caused me to have an allergic reaction and caused immense pain and swelling!! I had to remove the weave and didn’t even have it in my head for a week. Sent it back to Angel Remy as it was faulty and had also went lighter than my hair which it matched perfectly with before shampooing. They sent me the hair back the same day they received it saying it wasn’t faulty. I had to hit a whole new weave from a more trusted supplier. Won’t ever make that mistake again!! Also the customer service is disgusting and they also speak to you like crap and talk over the top of you! Horrible and very rude!!

Customer service is SHOCKING!!
I ordered 1b tapes, no issues.
I then match 3A to my clients hair so I check online and they’re out of stock. I call angel Remy they say it’ll be back in stock soon. A month goes by still not in stock, I call them this morning and get told by one person it might be in the big order they received this morning and to call back in half an hour. I call back in half an hour and speak to someone else, complete different story... we won’t be stocking 3A for a few months as it’s not in high demand. Not ONLY have I got to tell my client this, but I am getting told 101 different things. Awful supplier. You should always make sure you have stock even if the colour isn’t in high demand. Waiting 2/3 months it’s pathetic.

I HAVE NEVER IN MY LIFE NEW CUSTOMER SERVICE AS BAD AS THIS EVER!!!! I purchased hair extensions from them. The hair I had bought stated ‘double drawn hair’ which means hair thick from root to tip. The hair I received was anything but it was so thin and horrible on the ends like actual rats tails obviously was faulty. As soon as I received the hair I took the hair out the packet and noticed how bad the hair was I emailed them straight away to which I got ignored. After waiting 3 hours for a reply I sent another asking how I return to which they told me so I returned the extensions back to them. I received an email yesterday saying they are not going to exchange the hair as the hair had been removed out the packaging but weather the hair was in the packaging or not makes no difference as this hair is faulty so it should not be sold on and I have the right to return faulty goods! Obviously had I not removed the extensions from the packaging they would of just sold these horrible rats ends to someone else. I was not returning because I changed my mind or wanted my money back I was returning as the hair extensions were awful I just wanted the same hair sent back to me. So I emailed back stating this to them and sent pictures of the hair extensions I had received all of which were ignored. One of my colleagues in the meantime had emailed them and got a reply whilst mine were all being ignored. As I have paid them over £200 and they also have the hair I bought I was getting quite worried so phoned them up to discuss this after explaining to the woman on the phone that I was phoning up as I hadn’t seemed to of got a reply to the emails and started to tell her my situation she interrupted me going ‘can I just stop you there this has got nothing to do with me I’m just the packer’ even though I’m phoning up on Angel Remys phone number from the website she’s shouting telling me it’s nothing to do with her I was then told to ‘GET OVER IT D*** HEAD’ and the phoned was slammed down. I tried to phone back several times but got no answer. Everyone I have told are literally gob smacked that a member of staff for a company would speak to a customer like that and just how unprofessional they have been. Today they have emailed me back and said there is nothing wrong with the hair I’m not getting another batch and I can pay the postage and they will send me the rats ends back if I want. My own client had said how bad the hair was and how she did not want that in her hair I’ve got photos to show the state of it. I had to rearrange my client and refund her for the hair she had paid for so I’m now out of pocket. After reading other reviews on here it’s obvious if you have any problems they go on the defensive and don’t want to know. I have never in my life new such vile vile people and such bad customer service!!! Did absolutely nothing to try and resolve the situation at all they have now said they are removing my account and don’t want to work with me but are still refusing to just give me a refund. I have continuously asked for a refund now and I will leave it be and they are refusing! So they have my money and the hair extensions am I now having to go through my bank to obtain the money and have been in touch with trading standards!

This company is the worst that I have ever dealt with.
I ordered my hair extensions on June 12th and they arrived a couple of days later. They were fitted a couple of days after that and were fine.
On Friday of last week I noticed that the extensions had turned a peach/orange colour in two places in my hair.
I have looked after them and followed the aftercare advice however when the company was contacted to make them aware of the fault and ask for an exchange I was called a liar. They stated that there is no way that this happens without something being used on the hair and made other accusations with regards to not following the aftercare advice. Basically they called me a liar and have said that it’s after 30 days so I can’t return them. They are faulty and not fit for purpose. I did nor ask for a refund but simply and exchange.
I had to buy a treatment from them which they have said will remove the orange tone.
The question was asked of what happens if the treatment doesn’t work. The reply being hilarious was to send the extensions back to them, they would get a scientist to test them for any trace of a product on the hair. I was then informed that this costs £2000 and if any product is found on the hair then I would have to pay £2000 to them. Absolutely ridiculous.
The staff lacked any customer service skills and used what’s app to receive pictures of the fault.
Is this company run by kids ?? I have had extensions from other companies which have been more than fine and their customer service was fab.
What an let down from this tin pot company. Surely accusing your customers of lying isn’t good for the company.

Andrea Carnegie and Lindsey Hurst

Hands down the worst customer service I have ever received by a company. No communication what so ever unless you hound them and when you eventually do get in touch you are contacted by someone who has absolutely no customer service skills or those of a 10 year old on Facebook messenger. I eventually asked for a refund having absolutely no joy with communication, only to be replied to with “Will do x” and kisses at the end of everything?!
Apparently all companies are the same in the current pandemic... I can categorically tell you that they are not and they have been incredible. They certainly aren’t using it as an excuse for terrible service.
Avoid.