Generous access to real people says a lot about a company. The support staff on Ancestry are generally courteous and well informed which helps to iron out issues fairly quickly. Special mention goes... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Appallingly difficult to get help initially. Support centre no help at all. Contact 'Leaf' unavailable. When I finally discovered a phone number, AI extremely unhelpful. One star! Finally I was put t... Näytä lisää
Yritys on vastannut
Ancestry explain your subscriptions are expensive this is becoming a joke now Something went wrong We had trouble loading your hints. Please refresh to try again. How many more times you need... Näytä lisää
Yritys on vastannut
When I phoned Ancestry I received quick, clear instructions to get the help I needed. I spoke to David who listened to my queries and what I needed in my new/continuing Ancestry subscription. He... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Ancestry.co.uk
Yrityksen kirjoittama
Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
Yhteystiedot
3,8
Hyvä
10 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A lot more out there about my ancestors than I thought
There seems to be a lot more information out there regarding my ancestors that I even thought, so it's a great pleasure to discover these people for the first time
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hi Sarah. Thanks for your feedback. It is always an incredible feeling to unlock new layers of your history and connect with ancestors you are discovering for the very first time! Uncovering those unexpected records and bringing forgotten family stories back to life is truly what makes genealogy research so rewarding.
As you continue expanding your tree, remember that you can save your favorite record discoveries directly to your ancestors' profile galleries, or use our Card Catalog to dive even deeper into specific regional archives as new records are added. If you ever hit a brick wall or need tips on organizing your growing branches, our community and support resources are always here to help. Happy researching!
Vastaus yritykseltä Ancestry.co.uk
Hi there, Rula, and thanks for reaching out. While we do encourage our members to begin with what they know when starting a tree, you can use hints and searches to expand your tree from there and discover more. We know this can be a daunting process, but we've linked our Getting Started guides below in hope they can provide some further options for your research.
Getting Started: https://bit.ly/3UCuz3Z
If your concerns are regarding your DNA results, many details can be unsurprising if you already know quite a bit about your family's background, and we don't guarantee unexpected results for this reason. If, for example, your family has always lived in one country and you have many stories and records confirming this, your DNA is better used as a tool to prove that history rather than to contradict it.
We appreciate your feedback, Rula, and thank you again for reaching out. Have a lovely day!
Free trial with ancestry yet they want…
Free trial with ancestry yet they want your payment details before allowing you on. Total con, they're hoping you forget the trial and they'll start taking money off you. I'm absolutely disgusted
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hi there, Paul. We completely understand why requiring payment details upfront can feel frustrating or concerning when you are just looking to try out a service.
We collect billing information at the start of a free trial to verify account details, prevent duplicate trial sign-ups, and ensure a seamless continuation of access if a member chooses to stay on.
However, there is never any obligation to pay; you can easily cancel your free trial at any time in your Account Settings before the trial period ends, and you will not be charged a single penny. We are committed to complete billing transparency, and if you ever need help managing your account or canceling before a charge occurs, our support team is always available to assist you.
Helpfulness
I spoke to a lady who today had the hard job of guiding me through getting set up l would like to thank her and give her a 100%+ for helping me
8. syyskuuta 2026
Vastaus yritykseltä Ancestry.co.uk
Hi Suzanne. Thank you so much for taking the time to share this wonderful feedback! We are absolutely thrilled to hear that you had such an exceptional, supportive experience getting set up today.
Our support team takes immense pride in guiding members through every step of their journey, and hearing that an agent earned a 100%+ in your book truly means the world to us. Welcome to the community, and happy researching!
be honest i like see about more my…family
be honest i like see about more my family related to my taid please
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hi Erin. Tracing your Taid's family line is a wonderful journey, and taking a structured approach will help you navigate traditional Welsh naming patterns and common surnames accurately. Start by locking down his exact full name, birth year, and home parish, then search for his household in the 1939 Register or the 1911 and 1921 Censuses to identify his parents and siblings. Cross-reference these findings with GRO civil birth and marriage certificates to confirm his mother's maiden name, and explore Welsh parish registers for baptism records prior to 1837. If you'd like to share his name, approximate birth year, or local town, we can help you tailor your next search steps directly!
Great range of documents...but beware
Ancestry has a great range of documents available, but beware of algorithm-driven suggestions for your family tree: these are based on other researchers' findings, which are not always correct. Always cross-reference your findings via another source, e.g. the GRO.
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hi Alison. Thanks for your review. Cross-referencing primary sources like the GRO is the absolute gold standard in genealogy, and your advice is a crucial reminder that automated hints are meant to be starting leads rather than confirmed facts.
While algorithmic suggestions help surface potential connections, thoroughly evaluating original record images, attaching independent source citations, and using the Ignore or Maybe options to filter unverified claims ensures your tree remains accurate.
Thank you for sharing such sound, rigorous research practices with the genealogy community!
A waste of time and money.
If you have a south Asian background don’t waste your time. I learned nothing new from the dna test and the only connections offered were to my mum via uk census results based on data I put in! When I complained I got the following response: ‘Thank you for sharing that with me. I understand how frustrating that must be, however kindly do note that the moment you decided to do a test with us we provide you with the information that you know and also the one's that you might not know and get unexpected news/results.’
A waste of time and money.
6. syyskuuta 2026
Oma-aloitteinen arvostelu
Easy to use and comprehensive
Easy to use and comprehensive. I like the hints facility.
6. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hi Gerard. Thank you for the fantastic feedback! We are so glad to hear that you find the platform intuitive and that the hint system is helping you make quick, exciting discoveries on your tree.
Uncovering new records effortlessly is what makes building your family history so rewarding. As you continue exploring your hints, remember you can filter them by Records, Photos, or Stories on any profile page to focus on the exact details you want to add next. If you ever hit a tough branch or need tips on customizing your research setup, our team is always here to support you. Happy researching!
'Leaf' I contacted helped me solve a problem…
'Leaf' I contacted help me solve a family tree issue which began when a DNA was kindly given as a present a few years ago. At the same time a family tree had already began (unknown to me) by a step family member who mistakingly added me as the eldest child of my step father's family. I hopefully now can correct these problems and find out more about who my real father was at last!
6. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hi Susan. Thanks for your review. We are thrilled to hear that a hint helped you uncover the clue needed to resolve this tree mix-up and take a major step toward identifying your biological father.
To correct your placement, go to your Profile then Edit then Edit Relationships to change your stepfather's link from "Biological" to "Step" (or remove it), ensuring your lineage is accurate.
Then, use your DNA Matches filtered by your paternal side via SideView™ to group close, unfamiliar cousins—tracing their shared ancestors will lead you directly to your biological father's family line. If you need any assistance along the way, our team is always here to support your journey at https://support.ancestry.com/s/phonesupport
easy to use even for an elderly user
6. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
We're so glad to hear this, Colin! We hope you've been able to uncover some fascinating discoveries with us. 🙂
A great research experience.
I have some professional experience but even an amateur researcher would find Ancestry easy to follow.
The website offers new suggestions and ideas to check out to help with further research.
5. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hello Stewart. We are glad that you are liking the information that we have on the website. We do strive to bring the most up to date information that we can. Thank you for sharing. We would love to hear more! What othere interesting discoveries have you found along your journey?
Don't waste your time.
I sent my first kit off on 16th July and it got lost between Belfast and Shannon. I waited the 4 week reccomended time before getting in touch to arrange a replacement kit. The replacement was sent from Germany and was stuck in Heathrow Airport for 2 weeks!! I assumed it was never going to be delivered to me so I reached out on chat again to request ANOTHER replacement. It's now being sent from Ireland. Great. I received a kit today and tried to activate it but I couldn't. I reached out on chat - AI chatbot useless but I got to speak to a human, Sinovuyo.
They said the kit wouldn't activate because it was the kit sent from Germany and that I should throw it away as it wouldn't work now because I'm getting another kit. I pointed out how wasteful this is in terms of the materials (plastics) used in creating the product and also the fact that the kit was sent from Germany. Their response was horrifically rude. Copied from the transcript "(8:51:23 AM) Sinovuyo: The company really loses but we have to provide anything for our beloved members.
Was that all for today? After this chat kindly check out on your emails for a survey, I would really appreciate your feedback regarding my assistance today.
(8:53:04 AM) Sinovuyo: Thank you for contacting Ancestry today, I hope you have a lovely day and take care!"
They closed the chat while I was typing!!! Absolutely horrible customer service. If the company is that concerned with losing out, they should provide a much better service. It's the customer waiting MONTHS for a simple kit and result who loses out.
Literally use any other service. I've been waiting since July; it's now September. This was supposed to be a fun birthday present, but it has been such a stressful situation!
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hi Louise. We are deeply sorry for the frustrating journey you’ve experienced .
While automated systems deactivate previous kits once a replacement is dispatched to prevent sample errors at the lab, your point regarding environmental impact and material waste is entirely valid and will be shared with our product teams.
We also hear your frustration regarding how your chat ended; we always strive to provide clear, helpful, and thorough support, and we regret that your interaction fell short of expectations. We want to ensure your new replacement kit arrives safely and gets processed without any further delay—please reach out to us at https://support.ancestry.co.uk/s/contactsupport/ so we can monitor your shipment and get your DNA journey back on track.
Good Family Genealogical Research
I have found out a lot about my family tree directly through using Ancestry and more through the DNA service which helps a lot with information
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Thanks for sharing your feedback, Geoff! It’s great to hear that our research tools and DNA matches are helping you piece together your family tree.
An invaluable tool
I've been a member of Ancestry for some years now. During that time the company has 'tweaked' the format and display - these 'tweaks' are always an improvement. The information is constantly evolving, as more people become interested in their roots and, of course, with more people taking DNA tests, both of which factors increase the pool of information available. I've found people to whom I'm related about whose very existence I knew nothing of. It's so interesting to be able to find out so much about where I've come from.
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Thank you so much for the wonderful review, Carolyn! We’re thrilled to hear that our regular updates and expanding DNA database are helping you discover new branches of your family story.
Fast resonse
Once I was connected to an Agent everything was excellent. Fast response and a full understanding of my error with a qucck solution
3. syyskuuta 2026
Vastaus yritykseltä Ancestry.co.uk
Thank you for the great feedback, Stephen! We’re glad our support agent was able to understand the issue right away and get everything resolved quickly for you.
great way to get family together to…
great way to get family together to find yet more family
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Thank you for sharing this, Sue! We’re delighted that our platform is helping bring your family together to collaborate and uncover new connections.
If you want to trace your family tree…
If you want to trace your family tree then look no further than Ancestry. Amazing!
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Thank you for the fantastic recommendation, Marie! We’re delighted that you’re having an amazing experience tracing your family tree with us.
Don’t bother trying to order a DNA kit!
I naively purchased a DNA kit in the recent sale promotion and am now bitterly regretting it! I ordered it on 9th August, and despite being shipped the next day, it still hadn’t arrived 15 working days later. I called Ancestry on 28th August to let them know I hadn’t received it and they assured me that a replacement kit would be sent out to me.
Today (2nd September) it appears that the original kit finally arrived, but is now unusable due to the replacement kit being issued. So now I have been advised by Ancestry that I will need to wait for the replacement one - if that ever arrives!
I am very disappointed with this. I have gone back through my tree and deleted all media I previously uploaded, as I don’t see why I should make any kind of contribution to your site when your customer service is so poor!
I will be cancelling my membership at the earliest opportunity!
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Hello there. We are sorry for the frustration that this has caused you. We do deactivate the original DNA kit when a replacement is shipped out because we do not want it to fall into the wrong hands if it is ever found or delivered to the wrong address. The replacement kit is still good and can be registered to your account once you get it. We appreciate your feedback. If you have any additional feedback, you can click the link below, and we would be happy to read it.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
Ancestry.co.uk is a must
An easy to use web site that has access to all the information you need to create a comprehensive family tree. You can even easily create a book from the information you gather. Start searching now.
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ancestry.co.uk
Thanks for the high recommendation, Colin! We’re glad our tree-building tools and book-creation features are helping you bring your family history together so smoothly.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.