Ancaster Group Arvostelua 

The team provided honest advice and guided me through selecting the right car. They offered balanced information, which made the decision-making process easier. I appreciated their straightforward approach during the discussions. The experience felt transparent and practical.

It was a professional manner the staff dealt with us.

Tayo and Jackie were exceptionally friendly and efficient, and I had respect for them.
They kept me informed on the progress of the repairs on my vehicle.
Great service.
I will definitely recommend it again.

I visited Ancaster Heathrow to collect my new car the staff are friendly and helpful I was lucky enough to be dealing with Scott Billing he made the whole process very easy he is friendly,helpful, highly knowledgeable which made the whole process from ordering a car and collecting it outstanding, I couldn’t praise this dealership highly enough. Thank you Scott.

Great service

Happy with service staff was very approachable and made me feel welcome.

The team at Ancaster Nissan South Croydon were friendly and professional. They kept me updated with calls about my car and were helpful with transport to drop it off and collect it. The staff, including Aldini, the black Irish guy and the lady who sat next to him, were approachable and welcoming, creating a lively atmosphere.

The response to my review from Ancaster said Ancaster of Epsom. It was the Ancaster of Croydon pls. Thank you

Service team’s communication from Ancaster Bromley is hands down the worst I’ve experienced - car was dropped off at 9.15am for its first service zero contact throughout the day until I chased it up at 4.30pm message received at 4.38pm telling to be collect by 5.30pm car was blocked in faults identified with tyres not clearly explained then when I asked why it had taken 8 hours I was told they were very busy and short staffed could I not see that? Not sure how as the customer that’s my responsibility no apology mechanic David was rude and dismissive - I guess everyone was a bit tired after the football?! Seriously absolutely shocking will try another dealership next time even if I have to travel so I don’t have to deal with this again!

Very poor aftersales service and no accountability

I booked my Hyundai Tucson with Ancaster Hyundai Croydon on 20 May for a roof/cabin noise issue and dropped the vehicle off on 24 June, as instructed. The service manager confirmed during a drive that there were multiple cabin noises, including from the roof area, door area and centre console, but the vehicle was then left for around a week without being inspected by a technician.

Communication was extremely poor. Promised updates were not provided, calls were not returned, and even Ancaster’s own call centre struggled to get a response from the Croydon service department. I was eventually told there was a backlog and then asked to collect the vehicle without the issue being diagnosed or resolved.

I raised this formally with Vanessa Macnally, the Sales Manager, who did what she promised and forwarded my complaint to the relevant person. I later received a call from a lady in the complaints department who also promised to help and call me back. Unfortunately, that follow-up never materialised.

This is especially disappointing as the vehicle is still under Hyundai Promise warranty, was sold as an approved used vehicle, and cost me around £32,000 paid in cash. The level of aftersales care has been unacceptable. Ancaster were happy to sell the car, but when a warranty issue needed proper attention, I was left ignored, inconvenienced, and without a solution.

Based on my experience, I cannot recommend Ancaster Hyundai Croydon or Ancaster Group for a new or used car purchase.

Simon at Ancaster MG Bromley was amazing. Recently bought used car there, and he didn’t once try to sell me anything that I wasn’t interested in after he had explained the add ons.

On completion day, I arrived earlier than the appointment and found Simon doing some final touch ups to the car to try and make it as if the car was brand new.

Amazing service!

Maya and Edward were extremely helpful throughout the entire financing process, taking the time to explain all the documentation clearly and making everything easy to understand.

No hassle. All processes went according to plan.

Steve was particularly helpful in answering my questions and ensuring everything went smoothly. The whole experience felt well-organised and simple, which I appreciated.

Polite and friendly

The team at Ancaster Nissan Epsom were friendly and professional. They explained everything clearly and allowed me to take my time without any pressure. I appreciated their polite approach during the process.

Great service Kieron summer. Wonderful behaviour and excellent customer service. Really helpful to take decisions. Really appreciate his support.

Staff masaar and Karan thanks

Really happy with how things went. I was a bit unsure at first, but Kumaran took the time to explain everything and gave honest advice without any pressure, which made me feel comfortable.

★★★★★

I bought a used Nissan Juke from Ancaster Nissan Eltham last Tuesday, and the whole experience was excellent from start to finish. Martin handled my purchase, and his service was outstanding — he was knowledgeable, patient, and took the time to talk me through every detail of the car and the paperwork without ever making me feel rushed or pressured. It's rare to find that level of genuine, straightforward customer care at a dealership these days.
The dealership manager was also great, checking in personally to make sure everything was going smoothly during my visit — a nice touch that showed the whole team cares about getting it right.
Every part of the process, from viewing the car to driving away, went completely without a hitch. The Juke itself is in great condition and exactly as described. I'd have no hesitation recommending Ancaster Nissan Eltham to anyone looking for a used Nissan — and if you go, ask for Martin.

The process was very smooth, and I was kept informed throughout. Timelines were clear, and everything happened as expected without any confusion. Sarah provided updates regularly, which made the experience straightforward. She explained things well during the handover of the car and showed good knowledge when answering my questions.