Alpkit Arvostelua 

Great value products and superb customer service.

MTB Floe trousers. Great functionality and build. Remarkably 'cold-proof' for such a light pair of trousers.

I messed up my online order and after one email it was all sorted for me. No AI or Bots involved, but people who care about the customer. Will be using Alpkit again for sure.

Bought some items from Alpkit recently and have been very pleased with them. I did have a issue with one product, but the customer service team swiftly dealt with my query and resolved the matter. Great company and a real pleasure to buy from.

I have had nothing but exceptional service from Alpkit. Their kit is great too! I don’t shop anywhere else for outdoor/camping kit at the moment

Amazing customer service.
I needed a replacement part (lost not broken), they didn't have it, but were able to direct me to a compatible part.
Fantastic communication throughout.
(Brandon is a credit to you)

Exceptional customer service. Negligible wait time with a friendly, helpful and efficient agent. He clearly explained what had gone wrong, how they would fix it, and when I would expect to hear back about it - a rare model of ideal customer service.

Many orders made over the years, today I ordered a jacket and forgot to sort the next day postage out. One quick email and the team had it all sorted for me, great service as always

I did not receive my item from a week after ordering it but on contacting Alpkit customer support the team were very helpful, giving me options to resend or take a full refund. Replies were quick and the issue was sorted within minutes.

This is partly why I choose Alpkit over other brands as the products are not only exceptionally well thought out and high quality - you also feel a personal touch whenever you’re shopping or dealing with Alpkit.

I carelessly damaged a component on my Sonder bike while doing some basic maintenance. Checked Alpkit website and these parts not shown. Looked around the market and could not find elsewhere with the exact dimensions. Last resort - Alpkit's chat function.
7 minutes later - response by email - confirmed in stock (at about half the price I expected). Double checked the sizing and ordered same day. Based on past experience I know it will be here without fail in a couple of days. Brilliant Alpkit (As usual !)

Poles I ordered arrived quickly -courier delivered to the wrong address but Alpkit swiftly sorted out a replacement which arrived no problem.
Happy with poles but not used them because they are a gift.

I bought my bike at Alpkit Kingston. The times I've been there they've proven to be extremely helpful and well informed. Plus the company has a good ethos. The bike has proven excellent value for money, a view shared by London's bike thieves, who have repeatedly attempted to steal it. If you get a Sonder, make sure your bike lock and parking habits do it justice...

Had a coat repaired through their postal service. Everything was quick, simple and easy. The repair was brilliantly done and they refunded £10, needing to use only one patch.

A great, no hassle service that I’d use again and have already recommended to friends.

Thank you

I am struggling to think of a better retail experience to be honest! I visited the Alpkit shop in Edinburgh a couple of times in the run up to placing a cycle to work order. On both occasions service was outstanding. Special shout out to Ross who was so patient, provided great advice, facilitated me trying some bikes and went through multiple options. All was focused on getting what was right for me and my budget. (apologies to the first person i met on my initial visit, i didn't get your name) You can just tell that the staff care about the products and their customers. It was a fun shop to be in even if not buying anything. In a world where we do so much online the in-person experience was so additive. Contact post order has been great and now I am looking forward to receiving my bike. Thanks Alpkit, you are doing a lot right, keep doing that!

Waiting a week for a delivery, they use Evri, so of course my order is no where to be seen. When I called up to see what is happening I was told that they can't get a response from Evri for 24 hours, so that will be next week then. And who bets the answer from Evri will be "it's at the depot awaiting delivery " Totally useless customer service by Alpkit. Why use a delivery company that they themselves can't get hold of for at least 24 hrs?

This is customer care as it should be. My dealings with Alpkit over the last 5 years have been totally consistent and really you can't ask more of them. I visited one of their shops with my family and left an items we'd actually bought else where and when we arrived home (300 miles away) contacted them and they arranged to send it on to us.
Just recently I had an issue with a well used product and their email response was quick and personable.

Had a brilliant experience with Alpkit. I ordered 2 of their Elan Hooped Bivvies and 2 Hunka XL bivvy bags for myself and a friend. We have yet to use them, although we are excited to do so, but the quality looks and feels great and we are very happy with the products.

I'm writing this review mainly about the customer service, as my experience has been fantastic. I emailed regarding these products whilst they were on sale as I had a bunch of questions and the team was amazing, answered everything for me promptly and where I took so long with all of my questions the items on sale actually ended, but as I only missed it by literally half an hour the team kindly honoured the sale price for me.

Highly recommend these guys - we were recommended them by a friend who has been using their gear for years.

Prompt response to query on excessive postage costs

Looked like a great replacement fleece at £60 but at £12 P&P way too expensive (that’s 20% of the cost)

Found an alternative at same price with free postage elsewhere.

Fantastic personal service.

I made a mistake with an order and the team at Alpkit sorted me out quickly. Nice to have such a personal experience. It was really appreciated.

Bought a Koala 13L "Weatherproof" Saddle Pack. Wen't on a ride with it. During the ride we had light rain for about 8-10 mins. Got to the hotel. Clothes inside were soaking. Not Weatherproof.
Sent back for a refund. They're refusing to refund the whole amount as they say it's Weatherproof not Waterproof. Rain IS Weather! I didn't expect to ride underwater with it.
They said they didn't tape the seams. Fine. Then it not resistant to rain or spray from the tyre then is it. So it's not Weatherproof. So don't sell is as that. Simple.
Probably end up in small claims.

AVOID !!