Exped Arvostelua 

VORSICHT! Deren Isomatten delaminieren kurz nach der Garantie. Ist ein extrem bekanntes Problem! Kundenservice will einen dann mit einem lächerlichen Gutschein auf *UVP* abspeisen.

I booked a minivan through Expedia with Enterprise on February 16, 2026, for pickup on May 22, 2026, at 6:00 p.m. The reservation cost was $500.79.

At approximately 1:30 p.m. on the day of pickup, I called the Enterprise to see if the vehicle was available early. I was told it was not ready and to arrive at my originally scheduled pickup time.

When I arrived that evening, Enterprise checked me in, completed all of the rental paperwork, and sent me to retrieve the vehicle. Only then was I informed that there was no minivan available. At that point, I had to scramble to find another rental while beginning a family vacation.

After approximately 2½ hours of searching, I was able to secure another minivan, but it cost $816.71—over $315 more than my original reservation.

That same evening, I contacted Expedia by phone. I was specifically told that Expedia would reimburse the difference between my original reservation and the replacement rental once I submitted the final invoice after my trip. I relied on that representation. After submitting the invoice, Expedia denied reimbursement and instead offered a $75 travel credit (that is for their website).

While I appreciate the gesture, a $75 credit does not address either the additional expense or the significant inconvenience. This was not a last-minute reservation—I booked the vehicle more than three months in advance. There was ample time for Expedia and Enterprise to identify and resolve any inventory issues before my scheduled pickup.

What is most disappointing is not simply the additional cost, but the lack of communication. Had I received a phone call before arriving, I could have arranged alternate transportation without losing hours of my vacation. Instead, I completed the rental paperwork, was sent to retrieve the vehicle, and only then learned that it did not exist.

I have used Expedia many times, but this experience has significantly reduced my confidence in booking rental cars through the platform. Customers should be able to rely on reservations made months in advance and on the commitments made by customer service representatives when problems occur.

Wasserabdichtung auf meinem Mountain Pro (roll-top) hat sich abgeschält. Der Rucksack ist 7 Jahre alt. Ich bin sehr zufrieden mit ihm und wollte eine Reparatur. Exped hat sie gratis repariert, trotz der 5-Jahr Garantie. Das nur nach 7 Jahren war es defekt ist nicht so gut, jedoch das Service hat überzeugt.

Na 6 jaar is onze Exped slaapmat van 200 euro niet meer bruikbaar. De binnenkamers zijn gebarsten waardoor de kamers helemaal opbollen. De Nederlandse groothandel meldt dat er 5 jr garantie gegeven wordt en dat het een bekend probleem is. Er is ook geen mogelijkheid meer voor reparatie. Als we dat vooraf geweten hadden, hadden we ze echt niet gekocht. Dan is 5 jr garantie voor een slaapmat van 200 euro wel heel veel geld voor de tijd die we het hebben kunnen gebruiken.

Hatten eine undichte Schlafmatte, die am Ventil kaputt war. Obwohl die Zeit drängte und es zeitlich eine Herausforderung war, bekamen wir rechtzeitig anstandslos eine neue Matte (Nachfolgemodell), bei dem die Ventile bereits eine Verbesserung aufwiesen. Sehr empfehlenswert! Super Service, ultraschnelle Bearbeitung und sehr gute Qualität bei maximalem Komfort. Danke exped!

Hatte meine Schlafmatte dummerweise in einem Stoppelfeld benutzt. Danach verlor sie schleichend Luft.
Angerufen, sehr freundlich auf den Reparaturservice aufmerksam gemacht worden und eine neue Matte bekommen.
Das ist Service !

​I want to share a cautionary tale regarding Exped sleeping pads. My experience shows a deeply concerning pattern of material failure (delamination/baffle failure) and a complete lack of responsibility from the company.
​The Statistics (75% failure rate):
​3 out of 4 of my Exped pads have delaminated.
​This includes a high-end Double Pad (Duo/HL) – a significant investment that is now a "balloon" and completely useless.
​The Irony: My oldest Exped pad is the only one still functioning, while the newer ones (including the expensive Duo) have failed. This suggests a drastic decline in manufacturing quality or material sourcing in recent years.
​Maintenance (Zero User Error):
​Pump sack ONLY: I have never used my breath to inflate these pads. No moisture from exhalation has ever entered the chambers.
​Storage: Stored dry, dark, and in a climate-controlled indoor environment (wardrobe in a heated house).
​These pads delaminated while stored unused, not even while out in the field.
​Comfort vs. Quality:
To be fair, I want to emphasize that when these pads are intact, they are incredibly comfortable. The comfort is exactly why I bought four of them in the first place. But comfort means nothing if the product fails while stored in a closet. To everyone out there who still has a functioning Exped pad: I wish you the best of luck—you’re going to need it once the adhesive starts to age.
​Exped’s Response (Headquarters in Switzerland):
Despite this being an obvious systematic material defect, Exped (including their HQ in Switzerland) refuses to take any responsibility. They strictly hide behind their 5-year warranty period, ignoring the fact that a premium "expedition" product shouldn't chemically decompose while sitting in a closet.
​Conclusion:
When a pad costing hundreds of dollars literally falls apart due to adhesive failure while stored correctly, it is a defective product. Exped markets themselves as premium gear, but my experience shows they have a "best-before date" they don't tell you about. I will never buy Exped again.

„Wer billig kauft, kauft zweimal“ zieht scheinbar nicht mehr. Ich hätte mich gerne von Exped überzeugen lassen bzw. war ich es Anfangs auch. Bei zwei unterschiedlichen Rucksäcken sind trotz pfleglicher Behandlung das Material am Ende: Nahtverklebungen bröseln davon oder das Material im Innenteil löst sich komplett auf. Ja es sind 9 bzw. 10 Jahre vergangen... aber trotzdem kein Grund
Auch wenn das jetzt eher ein Äpfel-mit-Birnen Vergleich ist, so schaut ein einfacher Nylon-Rucksack meiner Freundin noch mehr als fit aus.
(Decathlon, ähnliches Nutzungsprofil und Jahrgang).

Top Bergführer und kompetentes customer service. Waren rundum von unserer Skitourenwoche in der Schweiz sehr sehr zufrieden! Empfohlene Bergschule!

I spent nearly £300 on a Exped Megamat Auto mattress. When I tried to use it, it was leaky. When I informed the exped customer support team, they told me that I need to send it back at my own cost for them to 'inspect' it! So, you get sent a defective product, and for them to fix it you have to spend a lot on postage (it's a large item) just for them to 'inspect' it.

My advice is: Don't buy anything from Exped.

Update 15. June 2026
Exped destroyed the sleeping bag and refunded the full amount I originally paid. They explained that the sleeping bag could not be repaired because they no longer produce that model.

In my opinion, this experience has significantly damaged Exped's credibility as a sustainable company. If a product cannot be repaired simply because it is no longer in production, it raises questions about the company's long-term commitment to sustainability. Despite the fact that I liked Exped products I will avoid them in the future!

Update: 22. May 2026 the glued seams of my bag opened further. I will send it back to Exped UK. I am willing to remove my review but will wait until I have a reaction from Exped UK.

Bought a Exped Waterbloc -15 sleeping bag in the UK. After 2 years and multiple uses I decided to clean the sleeping bag in the washing machine. After washing, I noticed that one glued area on the outside along the seam (about 2-3 cm long)the rippstop material cracked. Upon closer inspection of my sleeping bag, I discovered that at least two of the inner seam bonding areas had partially detached , which caused the down to clump severely — likely leading to the crack . Because of this, I decided to air-dry the sleeping bag instead of using a tumble dryer.

After getting in touch with Exped in Switzerland they advised me to contact the seller in the UK since they don't produce that type of sleeping bag anymore. The costs to send the product back to UK for inspection are around EUR 55 which is just too much. I really don't get it why they are not able to fix the problem in Switzerland (the Exped headquarters are in Switzerland). Their 5 years product warranty is a bad joke. I will avoid Exped in the future!

Terrible customer service I won’t be using them again they sold me slippers that I paid postage for there guide started between a size 4-6 the were like a pair of boats you could have got three people in there and there would have been a bit of space left over when i contacted support they wouldn’t supply me with a return postage label so I paid about a 10er for absolutely nothing not the biggest deal but with customer service like that I’m not going to be dropping any decent amount of money with them again for matts etc

Die Isomatte Exped Synmat Duo LW hat nicht einmal fünf Jahre gehalten. Sie wurde im Durchschnitt zweimal pro Jahr benutzt. Die Verbindung zwischen den Kammern hat sich gelöst, was eine weitere Nutzung unmöglich macht. Die Matte wurde ausschließlich mit dem Pumpbag aufgeblasen. Exped hat die Reklamation nicht anerkannt.
Angesichts des Preises von 350 CHF und der Tatsache, dass Exped vorgibt, hochwertige Produkte mit langer Lebensdauer herzustellen, ist Preis-Leistung sehr enttäuschend.

Ich hatte bereits die zweite Exped-Synmat-Matte, bei der die Kammern auf- bzw. ineinander übergegangen sind. Die Matte ist so nicht mehr nutzbar. Ich hatte die Matte bisher nur ca. 5-10 Mal genutzt. So wie ich viele andere Nutzer im Internet interpretiere, ist das ein bekannter Konstruktionsfehler. Nachdem ich bei Exped nachgefragt habe, erhielt ich ein Schreiben (wirkte wie KI-Schreiben), bei dem darauf hingewiesen wurde, dass der von mir beschriebene Defekt eine Alterserscheinung sei, die durch zu viel Feuchtigkeit im Inneren der Matte beschleunigt werden kann. Leider sei das technisch nicht mehr reparabel. Ich hatte dann noch zwei Mal nach einem Ersatz gefragt und u.a. erwähnt, dass die Matte niemals mit Atemluft aufgepumpt wurde. Ich erhielt keine Antwort mehr. Im Vergleich zu dem Nachhaltigkeitsanspruch und dem Preis für das Produkt würde ich nur einen Bewertungsstern für diese Erfahrung vergeben. Ich gebe zwei Sterne, weil ich ein ca. 15 Jahre altes Zelt von Exped besitze, das eine gute Qualität aufweist.

I have had 2 Exped DownMat9. Although the mattresses are great and comfortable, on the first one the valve went after a few years. I bought another and the baffles popped half way through a trek and the down all came out. Useless and hard when you are half way through a trek. I contacted customer service and was told I needed the LOT number which I did not have. I wasn't after a replacement. I want Exped to know there is something wrong when baffles go - how do they test their products and how could they do better. Engage with customers to make your expensive products worth it. Would never buy from you again. Not good value for money unfortunately.

Hold jer fra Exped's liggeunderlag
Mit Exped Downmat 9 LW, købt gennem Friluftslageret i Odense, delaminerede og var åbenbart ikke til at reparere. Delaminering betyder at nogle af de indvendige samlinger går fra hinanden, hvorved der kommer en stor bobble midt på liggeunderlaget og gør det ubrugeligt. Nok er mit liggeunderlag lidt mere end 5 år gammelt, men det har max. været brugt 10 gange, så fejlen skyldes ene og alene alder og en forkert konstruktion - ikke slid. Exped har valgt ikke at tilgodese mit krav om kompensation, så derfor får brandet bestemt ikke min anbefaling.

Hold jer fra Exped's liggeunderlag
Mit Exped Downmat 9 LW, købt gennem Friluftslageret i Odense, delaminerede og var åbenbart ikke til at reparere. Delaminering betyder at nogle af de indvendige samlinger går fra hinanden, hvorved der kommer en stor bobble midt på liggeunderlaget og gør det ubrugeligt. Nok er mit liggeunderlag lidt mere end 5 år gammelt, men det har max. været brugt 10 gange, så fejlen skyldes ene og alene alder og en forkert konstruktion - ikke slid. Exped har valgt ikke at tilgodese mit krav om kompensation, så derfor får brandet bestemt ikke min anbefaling.

bought a versa tarp a year ago, a few months later there was already a rip in the tarp, which didn't stop.
I tried to fix it, which only helped for a while. rips started at other points, even the anchoring points. The product is overpriced hence the quality. I'll never buy anything from this company. What a waste!

I use Exped bags for years. Very good quality and durable. If I need something for outdoors I check first on their web site.

Exped liggeunderlag har desværre et generelt problem med at miste formen, så madresen bliver ubrugelig. Mit underlag, der ikke er brugt meget og passet godt på "sprang" midt om natten, så midterste lamel blev dobbelt så stort. Madresen er nu meget ujævn og kan ikke længere bruges til at sove på.