Allen and Harris Arvostelua 

In the 5 months we were on with Allen & Harris, we didn't have many viewings (pre the market slowing down). After viewings, the agent gave us false hope on many occasions which always turned to nothing.
I can say, however, that once Holly took on our property, she did her best to get people through the door, she always kept us informed and gave feedback quickly afterwards. Even though we didn't sell with them and moved to another agent, we couldn't fault Holly's enthusiasm in doing great job

Currently trying to get back £11,000 despite my tenancy ending two weeks ago and ignoring all my requests for it to be returned. So stressful. SO unethical. I am furious with how I've been treated by this company.

The worst renting experience I've ever had. My landlord is an abusive bully who mocks, insults and abuses me in emails with Allen & Harris copied in. She has been doing this for months. Allen & Harris seem to accept this behaviour and at no point have asked my landlord to speak to me politely, despite the fact that I flagged multiple times how much the bullying treatment was affecting me and mental health. Allen & Harris seem to view tenant bullying as acceptable. If you raise any issue about your tenancy, they like to remind you that they 'work for the landlord, not the tenant'. They are this brazen and this shameless. You really need to know your rights inside out when renting from these people as they will take advantage of you if they can. There's no human decency or ethics involved; it's all about money. I wouldn't recommend this company to anyone who is new to renting at all (tbf, I don't recommend them anyway).

Personally, having been a landlord, I would never want my tenants to be mistreated and exploited and made unhappy on my behalf. I actually believe in being decent to people, not just extracting as much money as possible from them while subjecting them to misery.

I terminated my tenancy early and I am still waiting for overpaid rent and my deposit back despite my tenancy ending two weeks ago. I've had to raise a dispute with the Tenancy Deposit Service as Allen & Harris refuse to return my deposit to me and are ignoring me and screening my calls. When I called them and got through, the moment I said who I was they went quiet. I could hear background noise but they simply decided not to converse with me! Utterly childish, unprofessional and appalling behaviour.

Once these people have your funds, they DO NOT CARE. They will cause you as much stress as possible and they don't care about the impact on your mental health. The lack of engagement is staggering. Calls, emails, texts, all go ignored. They will push you to breaking point and then offer you a breadcrumb of communication. It is PATHETIC and the staff need to grow up. If they think they can treat people like this without consequence, they are wrong. The Property Ombudsman exists for a reason and I am making a formal complaint.

This whole experience has been one of the most stressful, abusive and unpleasant I have ever had. I wish I had never ever picked up the phone to inquire about the property. The whole experience has been absolutely appalling. I truly can't believe how badly I've been treated. I am done with renting now. Allen & Harris have shown me just how exploitative, abusive and awful it can be. I'm fully done. Avoid.

Oliver and the team were great, explaining the process of selling and what was happening in the local market. They had a well managed launch that was clear, and well executed, getting good offers even before the house went onto Rightmove. It was all easy and smooth. Thanks.

As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints against Sequence. Don’t use them.

Very disappointed with my experience with this agent. Arranged to view a rental property in Farringdon. The first agent I spoke with over the phone was great, she was very helpful in arranging a date and time and follow up communication to confirm was spot on.

On the day I dealt with a different agent who was very unprofessional. Firstly he was not there on time. He eventually arrived 15min late as the next person was also arriving for their viewing, no apologies or explanation given. While I was waiting I called the office twice and was told each time that he should be there and they’d message him. As I was about to leave to attend another viewing in the area his car pulled up.

As the agent was late, I had very little time to view the property. To make matters worse, the agent had clearly not properly arranged access to the property for the viewing. The occupants were in, completely unaware that there would be viewings that day, and in the middle of packing their belongings ahead of their move. This meant that there was limited access to the flat, and it was difficult to judge it as a potential tenant.

And once inside the property the agent seemed to be more of a shadow than anything useful. Nothing was said to try and showcase the good features of the property or about anything really. I asked a couple of questions and the occupants answered these rather than the agent. I also asked about the application process, the agent gave scant details and has not followed up with any useful information via email, text, phone call or business card as I have experienced through other ‘professional’ letting agencies.

Before attending the viewing this was one of my favourite properties, and the property itself may be fine, but my brief experience with such an unprofessional person has tainted my view of this letting agent. It may be that this is a one off occurrence and maybe they do have other ‘professional’ staff, but this experience has put me off dealing with this company.

To sum up: disorganised, unpunctual, poorly informed and completely unprofessional Avoid!!!

I can't begin to express my appreciation for the personal and professional service that the staff in the Chippenham office have provided.

I was in the unenviable position of being in the middle of life's five biggest stressors including divorce and (consequently) needing to find somewhere to live, fast, within a tight budget and in a central location. I had been around the letting agencies in town to register, but due to my status as having been previously bankrupt I was met with short shrift, disinterest and dismissiveness. Not so at Allen and Harris.

I was positively welcomed by Matthew Hooper, the Lettings Manager who not only quickly got me 'on the books' but actively offered solutions to my wish list. Almost overnight Jessica Burnell, Lettings Negotiator was on the case. Each time I popped into the office there was always someone on hand, from the Senior Branch Manager to the Sales team willing and happy to help if either of these two were out on business.

In short, within a couple of weeks I had the keys to my new home and was extremely happy.

I am not sure whether or not vetting and contracting with good landlords is a feature of their service but a review would not be complete without a mention of mine...super caring, fast acting and not in the least bit superior.

Thank you all involved. I hope I prove to be a model tenant for some time to come.

As a rule I do not normally do reviews: although in this case I’ll make an exception:

Allen&Harris have been absolutely amazing after taking over as sole Agents the sale of my home I cannot not praise them enough

From the time they picked up the baton from a wasteful fourteen weeks with a another agent “in days Allen&Harris had their sign for Sale up outside the door”, another couple of days passed and the photographer was at the house taking photos very professionally accomplished

I cannot praise the whole team enough from Vicky’ who was at the helm and Melonie’ sales administrator and other team members the whole operation was as smooth as silk

I was also introduced to a solicitor who handled my affairs on the conveyancing side with swiftness and professionalism taking a lot of the usual pressures out of my hands

Every step of the sale was impressive keeping me notified every step of the way even notifying me of scheduled appointments to the house of interested viewers: not unusual you may think however they have the keys am I am on holiday.

Further communication can be had via their Website whereby your able to keep up with up to date status

Don’t do the same as me and waste fourteen weeks choose “Allen&Harris”.

If I could leave a zero I would. As a tenant I have had the worst experience with this company. No communication whatsoever. Arrived to my new home to discover a bulging ceiling from leak, condemned Boole so no heating during December, the property had not been cleaned so was foul smelling and the drain was severely blocked. I’ve reported all this to them and they still haven’t fixed the drain which has now resulted in the property flooding and causing damage to my appliances and wooden furniture. Phoned on Saturday morning as soon as I was able and was fobbed off. I have had no one to contact and been sat in my damp house with the squelching carpets and kitchen flooor all this for £800 a month. Bloody joke

If i could i would leave zero star.
They misled me, at the first meeting and valuation, promised things but didn't deliver, they encouraged me to accept the first offer as buyers were cash buyers, this turned out it was not the case.
The deal fell through when allegedly my buyers buyers pulled out, two weeks before the moving date.
Most untrustworthy agents I've ever dealt with, I'm disabled,with several chronic illnesses, the whole experience made me very ill, from August 2022 to date 8th Jan 2923 I'm still in my home surrounded by boxes packed up to move.
ZERO STARS FROM ME

I used the Highworth branch of Allen and Harris and cannot recommend them highly enough . Having decided to move after my husband died they were with me every step of the way and couldn’t have been nicer and more helpful. Having a lot of problems with the conveyancing was most upsetting and yet nothing was too much trouble for the staff in helping me with the online forms and other problems I encountered with DC Law especially Andy , Chris, Molly and Gemma .

First time buyer so definitely lacking in experience when shown around the property I was interested in August. When I went to view the property I got a very lack luster response from the employee showing me around. I went ahead and made an offer at asking price on the property I was informed another party was interested and it went to best and final. My offer on a property was accepted. On rightmove it never said sold stc and as I started the process of giving my information etc and paying for searches. I learned about two weeks later that even after my offer had been accepted the previous person that had placed an offer also had placed a higher offer but that the owners were sticking with me. I started getting worried and was trying to move the process ahead to buy the property best I could. A month of so into the process Allen and Harris contacted me again to say that the owner was no longer going with my offer and yet again the other bidder had increased there offer. They asked if I was willing to go higher and I stated I was at the top of my budget as is. They than went ahead with this other party. This week in November I received a call to say the property was back up for sale. I quickly said I was not interested and buying a different property. I thought from start to finish with them they where very unprofessional and the specific employee I dealt with was not particularly interested in dealing with me and wanted a better price on the property probably for her own benefit.

Really lovely staff with great customer service. Very good communication over email and the phone. Bought my first home through them and I couldn’t have asked for a better experience

Absolutely abysmal service. Have been trying to get my tenancy deposit returned since early October. Been sent round the houses, calling offices in Newport and Newcastle with no joy. No answer from the Lettings dept so have to call Sales. Both advisor and office manager not prepared to listen to my concerns, instead resort to talking over me and then have the audacity to call me abusive. Requested complaints info, have called but no answer. This is MY money they are holding on to. I can't get it back

Selling a house is always stressful, but the shockingly bad service we got from the Frome branch made it so much worse. Agent talked a good talk initially, then as soon as we signed up would ignore calls and emails for days on end, as would others in branch. I don't expect people to get back back to me straight away, but I would like to hear from them before a week! All they're interested in is getting you to sign up. Messed up our EPC payment & got the dimensions & description of our house wrong. Only a handful of viewings over several months. Ignored us for a fortnight when we asked for a price reduction. Only removed us from their listings & returned our key long after our contract was up because we had to lodge an official complaint. I have never experienced such terrible service from estate agents before. Absolute time wasters. Would give them no stars if I could. Don't go through what we did, avoid at all costs.

Responded to me very quickly regarding a property for sale. Very polite and knowledgeable.

I recently sold my flat with Allen and Harris in Helensburgh. I cannot fault the service I received from start to finish. From the photographers to the Home Report, to the viewings and offers, I was kept fully informed every step of the way and could call for advice at any time. Patricia Dean who was handling the sale went above and beyond to provide me with excellent, friendly, efficient service,
always with a cheerful, helpful attitude. If she wasn't there one of the other team members was happy to help. Even the after care is second to none and I cannot recommend Allen and Harris Helensburgh highly enough.

When it comes to honoring commitments and customer service, Allen and Harris is the worst company to deal with. I've paid for my lease agreement but for the past 4days, it hasn't been treated. I've called more than 20times but no one is picking up. Seems they close by 12noon everyday now. Terrible Terrible bunch. Wouldn't recommend them.

Allen and Harris Abingdon were the agents for our onward purchase. Firstly Katherine and then Gemma were really good at keeping us informed what was happening. Much better than the agents who were selling our property. On what was a very long ongoing sale and purchase through no fault of Allen and Harris Gemma worked hard at trying to keep the chain active and to find solutions to push things on. She was always a pleasure to chat to and at the times things were not going well for us a positive voice to talk to. Thank you Gemma and Katherine

Allen and Harris Swindon
I have been dealing with Anna who has been exceptionally helpful and dealt with any questions I have asked in a professional manner would highly recommend.
Thank you Anna much appreciated

Ria and Ellie of the Barry South Wales branch were very helpful and patient in my recent house purchase, they were always polite and answered emails and telephone calls promptly, nothing was too much trouble for them.
Thank you ladies.