Alex and Ani Arvostelua 

Ordered 2 bracelets on December 16th and paid $11 for priority shipping. I received a shipment ready email and nothing else. I attempted to call given that the site states 3 business days for priority shipping and a message played and then hung up. Would recommend ordering through Amazon prime if you have it instead.

I've had the exact same experience as the person who posted before me. I purchased gifts for my young nieces. Incredibly disappointed!
Not only did I call and get hung up on "try back in a half hour" click- but I followed up with an email. The response said to call them for better service.

I ordered some bracelets for Christmas presents Nov 26th, I received an email Dec 10th stating they were running behind and it could take 48 to 72 hours longer to ship, it's December 23rd, no shipping email, no tracking number, I will never order from this company again!!!

I will never order from this place again I placed and order in December 9th and still have not received my order! I needed it before Christmas. It was supposedly sent to the Post Office on the 15th and it’s still in the ore shipment stage. This is the worst company to order from and now I’m out $54. Please do not order from this place. I will never order from here again. I hope they get shut down.

I ordered a bracelet for Christmas and o still haven’t received it. The first time they forgot to ship it with the other items and the second time they shipped me the wrong item. I’ll never order from them again.

I order on October 18, 2020 an Anchor pin which they had on Clearance. I was ordering this for my daughters birthday. Instead they sent me an Anchor Journal that they sell. So, when I called to inquired that they shipped the wrong thing. They have lousy Customer Service. The woman whom was Customer Service that WORKED THERE...didn't even know their OWN MERCHANDISE and what they Sold! So, she were telling me while I was holding in my hand describing to her. That they didn't have any Journal. She said give me the Order number beginning with the letter "S". I was telling her the Order number began with the number 8. The PO# begin with the letter "S". We finally, verified with the PO# that Yhe Do Sell a Journal! Wow! It took all of that!!! Where do they get these people,that don't even know Their job or the merchandise You Sells??? By then she is raising her voice, rude..then I started raising my voice as well. Because, your Company sent me the "Wrong merchandise!" Then she placed me on Hold. Comes back to tell me now, like am stupid that there is an Anchor ring by the Journal. You must have seen it instead and press the Journal. Like I am stupid, and don't know the Difference between a Ring and a Pin!!!! Still trying to make it my FAULT after, you have messed up my Order! Then she finally, Tells me well we Sold Out of the Pins!!!! WOW REALLY! Could that be Possibly, why I received this Journal INSTEAD! Because, your Company knew it was out of pins and substitute this Journal INSTEAD OF REFUNDING ME MY MONEY!!!! Then she going to say, Rudely and Nasty; If, you don't want it you can RETURN IT! You have the Return Label we sent along with the package!!! I must say that with this Coronavirus going Business/Companies are taking advantage of the customers! Try to order in order to help some of the Companies during, Hardship and Hardtimes but, as Entrepreneurs; They don't care about us the Customers, that makes Your Business!!! Sad!!! I have even had Companies that has kept my money and the merchandise! These are such strange and uncertain times, We all are suffering! But, that does not give another individual the right because, you may have more..To take advantage of someone else. For your own Profit! This was my FIRST TIME ORDERING FROM THEM AND MY LAST TIME! I would not recommend ordering from this Company. Unless, you want to Be Blame for their mistakes. When you Return the merchandise you are out of MORE MONEY! Because,You are the one, that got to pay the Shipping Cost; in order to Return.

I Have ToBe 💯 Honest ....
My Husband has purchased so many Alex & Ani Bracelets for different occasions...I cannot even begin to tell you how much money has been spent !!!!
Only to be 1000 percent disappointed EVERY SINGLE ONE IS UN WEARABLE THEY ALL TURNED BLACK AND TARNISHED....
I ACTUALLY REACH OUT TO ALEX&ANI CUSTOMER SERVICE AND A SUPPOSEDLY MANAGER...
BOTTOM LINE IS I WAS TOLD TOUGH LUCK WE DONT DO ANYTHING ABOUT IT !!!!!!
This Made Me Absolutely Furious!!!!!!!!!!!!!!!
I cannot believe a company of their product will not do one thing to help you forget about being reimbursed
They are the worse I have ever had dealt with and to be rude on top of it !!!!!!!
I wish I could send pictures to let you see the horrible product!!!!!
I feel so bad for my husband spending a lot of money on something I have to throw in the trash .....
Oh and yes I’ve tried several different things to clean them with no change ...oh and the manager absolutely had the Gaul to suggest I buy one of their cleaning cloths are you kidding me ..... Please do Your research before purchasing this piece of crap tin jewelry...

I have an Alex and Ani bracelet that was given to me last year for Christmas that I loved. So I thought it would be great to gift it to my friends this year. I ordered early so that I can make sure it was nice enough to give as gifts, thank goodness I did. I had to order online because the stores are all closed. Unfortunately the 3 necklaces I purchased don't look anything like the picture.. very thin, flimsy and look tarnished already. Granted I got them on sale, but that shouldn't change the quality. The packaging looked like something from the dollar store, put in small plastic bags, I thought at least they'd be in a marked Alex and Ani box or pouch. I also purchased the $35 wonder woman bracelet, this one was beautiful.. but.. bent.. as if someone tried to squeeze it to size. I'm stuck with my purchases because it's too much of a hassle to return by mail and wait for a refund in order to re purchase..even if I wanted to. I'm disappointed to say the least.

save your $$$ and do not buy. I bought two bracelets and both begin to peel and tarnish in just 30 days. I called customer service for a replacement not even a refund and they denied my request...no wonder so many stores are closing with this kind of customer service. I would rate zero stars if I could.

I love Alex and Anie

Alex & ani turn so quickly I bought the mom bracelet and it turned before I got to wear it

shockingly bad, not the right bracket and nearly sure it was fake even though i ordered from there website.

DO NOT BUY THIS CHEAP JUNK Product...
Looking at the reviews - tell me all I need to know? STAY AWAY
Called Customer Service today because a bracelet that I got as a gift (at a corporate event) has tarnished and broke.
Yes - I did say it was a gift - this is the key. Why the heck would I have a receipt?
I was told without a receipt - there is NOTHING they can do.
I've had the bracelet for less than 6 months.
The price point on their garbage product is cheap for a reason, it doesn't last and you can't get it replaced if it fails, so I guess they think you will repurchase. NO WAY will I ever repurchase from Alex and Ani.
Great business model.

My mother has so many Alex and ani bracelets I decided to get her one for Mother’s Day, hit place Order and it sent me back to change an address as it didn’t match my billing address. But it was a gift so anyway I refilled it out hot place order again and same thing. My husband told me to stop as they may have charged the card. SURE ENOUGH $60 WAS CHARGED FROM HIS DEBIT CARD. Without the order even going through?? I emailed them immediately they got back to me the next day after I sent them the screenshot from my bank account, they asked for the first and last on the debit card so I felt hopeful, HOWEVER!!! I replyed and that was over a week ago now!!! I sent them 4 emails since and nothing whoever tori b. Is she’s terrible will never make this mistake again. BE VERY CAREFUL DURING CHECKOUT!!! Don’t make the same mistake I did

I waited over a year before sending in a review. I wanted to wear my bracelets many times before giving a true review on how they hold up. I'm so disappointed. They are horrible and cheap!! I take very good care of all my jewelry. The Alex and Ani bracelets are all turning colors with the metal peeling. Not just one but all eight of them. If Alex and Ani are not aware of this problem, they should be. If they truly stand behind their product, a warranty longer than the 60 days should be offered.
These make wonderful gifts and I loved wearing them but never again. Family and friends have also experienced the same problem.

I'm choosing to give Alex and Ani 3 stars BECAUSE customer service is very very good! I have spoken with Kristy twice now, and she has been nothing but helpful and honest. HOWEVER, I was torn between a 2 and 3 because the product I got was HORRIBLE quality. When I tell you it broke not even within a minute of me having it... I'm not lying. I was so upset that I called them sobbing on the phone because it was a birthday present from my boyfriend. They immediately sent out a replacement when I sent them photos of the necklace in 2 pieces. Another reason I am not rating them higher is that for another product I ordered I chose 2-day shipping (which was an extra 10+ dollars) and they never even shipped it from the warehouse! So when I was supposed to get it 4 days ago, I still have yet to recieve an update. I called today to ask them where it is, and when they informed me it never shipped, they accommodated me with next day shipping and refunded me my money from the 2-day shipping.

I’ve ordered twice and had issues with my orders arriving each time. This past time, I even paid to have my order expedited. My order still has not shipped out. This will be the LAST order from me, unfortunately. Beautiful products - but at this rate, I should just order from some small sketchy site and receive my products in the same time frame as a site I believed to be “reputable”.

I placed a order 3 days ago,paid for 2 days express shipping, my order never came. So I emailed them, no reply for 24 hours, so I decided to call. The representative I spoke with told me they having problems with shipping and they advise that on their website. I told her, no you didn't, if so it must have been put there, after I placed my order, she replies oh it was there ma'am. My response to her was," so your telling me what I saw, 🤨 and why would I pay for express shipping if I saw this so call notice,that doesn't make sense". Just rude and unprofessional!!

I absolutely loved my order with Alex and Ani. I received four pieces of jewelry and each was individually wrapped in a box with nice packaging. I am highly impressed by the quality of the jewelry and I am so in love with the items I got!

I had purchased a Ring from Alex and Ani from the Thousand Oaks, CA location last year for my sisters for Christmas and had a wonderful customer service experience however the ring snapped in half in not even a few months of possession. The ring was an adjustable spoon ring that was only worn during special occasions and wound up cracking in half off of my sister's finger. This year, in 2019, I had bought a different ring that, again, was adjustable. This time, the ring broke in 4 days - it was worn once on a dinner date when again, the