Alex and Ani Arvostelua 

Ordered items that said they would arrive on Dec 4 and they arrived 3 weeks late. Provided little to no updates on the shipping process.

I placed an order on November 30th an have yet to receive the items I had intended to give as thoughtful Christmas gifts. No tracking updates and when I reached out they suggested I look outside for a missed package. Terrible customer service and unfortunate experience. The wide range of fun items was previously one of my favorite places to get unique pieces for myself and family members. Luckily I was able to order from Bauble Bar and received an alternative for one of the missing items from Alex and Ani. Save your time and money, and purchased from one of the dozens of other cute online boutiques. This one is a disappointment across all areas.

I've ordered from Alex and Ani in the past and my most recent experience has, by far, been the worse. I placed an order on November 3rd for 7 pieces of jewelry. They claim to ship within 3 business days so I was tracking my order and saw zero movement. I had to sign up for Shop to even track it and when I did I noticed that there was no update. They have no customer service number listed and the only way to get their attention is by usually writing something negative on their social media, unfortunately. I emailed their customer service on December 10th. On December 11th, I received a response that said that one item was out of stock, okay. That they'd cancelled this item and the rest are preparing for shipping. One December 16th, I messaged AGAIN because my items still hadn't shipped. There was no response. On December 20th, I received an email that my things had finally shipped and it was only 4 of the items. The one that I really wanted was, again, out of stock. This is infuriating because I placed this order over a month ago at this point. How did this happen? Then I received yet another email on the 22nd saying that the 4 items were preparing to ship. I have no idea what's going on over there but this is terrible service and feels scammy. This is sad, because I've ordered things from them previously that I enjoyed but this was way too much. It's currently December 23rd, exactly one month after my order and I have received none of my items.

Awful. Poorly made products and even worse support. Defective items shipped and zero care from the company. Support is useless and rude

Update: they tried to get me to withdraw my chargeback by lying about how visa disputes work. They are beyond shady. Please everyone dispute this garbage so they actually learn something.

0/10! I do NOT leave reviews often, a huge online shopper, and received a bracelet from here that broke after a week. They would not help

Alex and Ani is a dishonest company that uses predatory sales tactics.

Orders go unprocessed for weeks at a time and agents claim the status does not allow them to cancel or refund, that is both dishonest and against their own TOS.

There is a big indication that manufacturing has been outsourced outside of the US as well, giving them for more freedom for inflated pricing markup.

Steer clear of these scumbags

Update: I see the scumbags are Alex and Ani tagged this review unprompted though I have nearly a dozen confirmed orders this is based off of. More dishonesty to save face 😉

Been 15 days so far since i ordered the polly pocket necklace. No estimated date for shipping or delivery. No update to shipping other than label created. Contacted customer service about estimated day. Got an automated response that they'd reply in 2 days. They did, said they'd check with the shipping people and would get back to me. Next email i get is a survey about their customer service (not including all the ads they send). Nothing about my order. Will give it a bit more time but so far ick and debating about disputing the charge.

This company has a serious customer service problem. The sad thing is they could save return customers if they were more proactive with their communication about delays and stock issues, but they wait 2 months and ignore the customers outreach (I tried 3 times) to leave customers pissed off. It would help to be able to talk to a human instead of getting automated messaging that they're receiving too many emails -- open up new channels of support & deflect volume to a bot so your humans can handle return customers who are pissed!! They clearly don't run quality assurance on customer convos. I won't purchase from them again and would not recommend it.

I am deeply disappointed with my recent experience purchasing from Alex and Ani. I ordered two barrel-style bracelets online, one in remembrance of my wife's deceased brother and the other because she liked the style. My wife is a bracelet collector, and I have always bought her special pieces from Alex and Ani at their retail locations, but this will be the last time.

I've noticed a troubling trend with my recent online orders, especially since their retail stores have been permanently closed: the bracelets tarnish quickly, which is worse than costume jewelry. For her birthday, I expedited an order, paying extra for 3-5 day delivery. I placed the order two weeks in advance, but it arrived a staggering 27 days after her birthday! There was no warning about this delay, which was incredibly disappointing.

When my wife finally opened her gift, one bracelet had blemishes all over it, and neither would clasp shut properly. They constantly fell off her wrist. I reached out to Alex and Ani customer service twice via email, but all I’ve received is silence. They acknowledged my emails with an auto-response, stating someone would get back to me within 24-48 hours, but it’s now been over two weeks with no response.

It's clear that Alex and Ani is not committed to customer satisfaction. The closing of many of their retail stores should have been a warning sign. I advise anyone considering a purchase to save their money. Despite how cute their items may look online, they do not last, and if you encounter any issues, you will likely be ignored.

Items may look cute in advertisements but the customer service is awful. Good luck reaching anyone while waiting for your item.

I placed an order for two items on August 15th for $144 it did say they would ship in September. I received one confirmation email in August then nothing. I wrote twice in September to confirm when shipment would be. No response. I opened a case in PayPal and suddenly they’re able to respond to my emails to say the item will ship late September or early October. And they’re stating it like October was even a consideration when I purchased. It never said anything about October on their website. Meanwhile they’re holding my money and aren’t offering a cancellation. I would not order from this company. Poor communication.

I hate leaving this as Alex and Ani were one of my favorite retailers but the quality and customer service aren't there anymore and they are purposefully deceiving customers.

I preordered a necklace on August 13th, the website stated the item was sold out but would be restocked and shipped in early September. When September rolled around I checked the website for an update, my order status hadn't changed and there was no expected ship date. I checked the item listing again to see if it was still sold out, the ship date listed was changed to 'shipping early October'. I immediately emailed them and asked for an update regarding shipping date as I am moving in October and don't want to risk this being delivered to the wrong address. I received an automatic response stating I would receive a reply within 24-48 hours. I didn't receive a response in that time frame so I reached out again, again no reply so I reached out a 3rd time, nothing. I've requested confirmation that this item will shipped in the time frame they stated and if it wouldn't be I wanted to cancel my preorder due to me moving in October.

Apart from the horrendous customer service you cannot trust the reviews on their website. I tried to leave a review on the necklace I purchased pointing out the change in expected ship date and that I wasn't notified about this and haven't been responded to so that others can be warned. Seconds after I selected the 1 Star and began typing the website refreshed and I no longer had the option to read or leave reviews. I signed out and back in and still no reviews were visible and I couldn't leave one either. I used a VPN to change my IP address, went back to the website and suddenly the reviews and ability to leave a review had returned. I again tried to leave a review, this time I typed everything in Word so that I could paste and quickly leave the review, it allowed me to hit submit but so far I see no review, I'm assuming it's been removed.

They have also removed the ability to leave reviews on their Google page, you can only see older reviews which do show a decline in customer satisfaction, but sadly they have retained their Top Quality Store badge which is incredibly misleading.

I've filed a complaint with the Rhode Island Better Business Bureau and have started the chargeback process with my bank, I don't believe the item is ever going to ship and I absolutely refuse to accept store credit from them when they eventually cancel the order. DO NOT DO BUSINESS WITH THESE PEOPLE! I know they've gone through some financial issues and closed the physical stores, I think that's hit the online business as well, I'm not sure they even have a customer service department anymore.

Ordered over 3 weeks ago and I have not received my order. When I tried looking for customer service , there is no working number or email. I have to dispute the charge with my bank and even that is a pain in my ass to do.

I placed an order on August 7th for 3 bracelets totaling 138.00 and some change. It has been 3 weeks and I haven't received any information or communication regarding my order. I want a refund for my purchase.

I placed an order, it was marked as delivered, but it went to the wrong address and the photo attached with the delivered status is NOT my home. I tried contacting Alex and Ani customer service via email as they don't have a phone number or an online chat. I have not received a response. I used to order in the past and it was getting progressively worse.

Ordered 2 bracelets in error, meant to order 2 charms. After 4 emails to customer service I'm told I need to figure out how to ship it back at my cost and I pay duties. I understand the shipping fees however they need to be clear that as Canadians we can purchase easily but are on our own for returns. With no authorization or forms from them how do I track my refund? I can track my shipment but with no direct contact number or email how will I be able to follow up on my refund? Not professional at all, no phone number provided and most emails are not answered. Don't bother placing an order because of there are any issues you're expected to just ship the return back, cross your fingers, and hope someone gives you a refund

Thin wire on the peeps bunny bangle and the yellow chick bangle. The wire is extremely thin- more than you’d expect. So I fully expect it to get bent up and ruined the tenth time I put it on. Peeps earrings are quality! And the three bunny peep bangle that’s gold is great.

While I was on their site browsing to orders some Christmas gifts, I accidentally hit the order button on one of the bracelets. However, I was not done shopping yet and was planning to purchase more. They have no phone number and the phone number that is listed is disconnected and doesn't work. I emailed customer service literally saying to please cancel the order because there's literally no way to cancel it on their website. I said that the button was hit by accident And that I was actually planning on purchasing more.. I got an email back 2 Days later saying that they weren't taking cancellations. However, they could mail me a prepaid sticker for a return. Never got the prepaid sticker and then I got a nice little email from them saying that the item was a clearance item and was final sale. First of all, I literally wrote in the email that I wasn't finished shopping so I was actually trying to give them more money by buying more things but they couldn't even cancel my mistake. I literally bought other things that same night so it doesn't make any sense that they couldn't just cancel that first thing that was ordered like 10 minutes before the other things were ordered. Not very happy as the purchase was 72 freaking dollars. This is not right. Literally purchase something by accident and now I'm out 72 bucks. Unbelievable. Never buying from them ever again.

Got necklace on time but it broke the day after. Only offering me a gift card.. I don't trust them and will not make a purchase through them again.

I ordered the darling Christmas Light Bulb bracelet, 2 of them for gifts, which both have broken light bulbs. There is no customer service phone number nor will they answer any emails. I hope I'm not out money, this is disturbing. POOR DISRESPECTFUL COMPANY!!!