Airport Malaga Arvostelua 

Terrible border control:

Arrived 11.40pm last night together with maybe 5 or 6 other flights. There were only four people checking passports at passport control for maybe 800-1000 people. Took over an hour to get through. Malaga may be crowing about its passenger numbers but if they treat people like this then that situation will change as people lose patience.

Shocking…… herded through sections then held like cattle, took over 90 minutes to get through passport control. Only 4 kiosks open with all the operatives on their phones whilst slowly checking passports. There might st have been hundreds of passengers trying to come through and they were utterly unprepared as on previous visits. When we got to the baggage collection there was suitcases all over the floor because they had been there that long ! It’s a dull smelly airport with stale air and unhelpful staff …..

Racist security hit me… I didn’t do anything wrong. I’m a solicitor and was travelling with a baby and my family. She was fine with everyone else. Difference between me and everyone else… I am Asian and brown skinned. I’m also contacting the airport directly to make a complaint.

Worst arrivals airport. Waiting in queue for 45 mins,only one guy at passport control for EE. Why??? How is it possible? No respect for own citizens. Non eu went 3 times faster, disgrace

If I could put a zero star rating I would, absolute shambles of an airport. Was here in plenty of time but all of a sudden there was a mad rush for passport control, the queue was all the way round by duty free. Our flight wasn't even boarding but we decided to get in the queue, it went to boarding then final call 50 mins later at which point we asked staff to prioritise us, we were moved to another queue where more people were pushed in front of us. Ultimately we missed our flight due to the shambles of this airport. It has cost us £300 for replacement flights.

Worst airport I’ve ever been to.
Five passport control staff for about 900 passenger’s, digital passport terminals not in use.
We had hand luggage but some carousels were full and nobody there to collect their luggage as they would still be in the que. Hardly any staff so anyone could walk away with a suitcase.
Getting a train ticket was the same. Long que for 4 machines took 25 mins. Renf App to buy a ticket didn’t work.
The train to Malaga was packed which is not unusual but stunk of stale air. No air con
Not the best introduction to Spain

Was helped my Luciana at Joe Malone. She was amazing. So helpful, kind and patient . I didn’t even know I wanted Jo Malone until she started Serving us. Very pleased , thank you x

He tomado varios vuelos tanto nacionales como internacionales desde el AGP. No he tenido grandes problemas nunca. En ocasiones puede haber algo de cola en los controles en temporada alta, pero nada del otro mundo.

Esta muy bien conectada con la ciudad gracias al cercanías.

Passport control on arrival at Malaga airport is chaotic. When I arrived in March and April, I had to queue for an hour on both occasions. The airport management must get its act together, particularly as it'll soon be the busier summer season.

This is one OF THE WORSE AIRPORT IN EUROPE, SHAME ON YOU MALAGA! If there would be 0 or - 5 i would rate it as - 5. Horrible experience, stuff doesn't care at all, they make jokes of customers and standing around without actually helping people. I came to airport March 22nd. There was 4 ladies by check-ins with piece of paper telling their colleagues what to do. They had no idea and they left passangers waiting hours in ques without any movements or knowledge where to send them.
I came to airport 2,5hr before and i nearly missed my flight. Absolutely disorganised mess i must say. Shame on you MALAGA!
I was left in wrong ques over and hour not moving i had to interupted them 4 times and asked what is going on?! Main lady with peace of "paper" told me that i still have a time even i had 20 min until boarding!! Shocking. I had to asked other poeple in a long ques to let me through a different check-in beacause i had to still go through customs, x rays and passport control. If i wouldn't be begging people to let me go i wouldn't make it. Instead of let workers to be wondering around have no clue how to manage ques they should JUMP on checking desks and speed up ques. This is UNACCEPTABLE BEHAVIOUR in a such international airport!! THEY DO NOT CARE!!!

Had to queue for over an hour to get through passport control. Only half the pods manned. Shocking.

Very uncomfortable seating when you need to rest between transfers. This is true with most Spanish airports. VERY limited number of charging stations compared to other EU airports.

I am suffering from a knee injury and forced to use a walking stick,I did not ask for assistance at this airport but as soon as the staff saw me they put me straight through passport control, I then managed ro be in the wrong area for my flight and due to the long walk was exhausted, a female airport staff member stopped and immediately had a buggy take me to the area where I should have been and arranged priority boarding.I dont know this ladies name but it was about 11.30.a.m. and she was going to make some announcements, she was dressed in black with green.
I cannot praise this airport enough for the way the treated me,

My mother needed assistance in Malaga airport. The assistant personel drove her in wheel-chair to a gate and left her there. But, that was the wrong gate, and no personell was near, so she missed the fligt!

The airport is so confusing and there are NO staff on hand to help at all. It is an empty airport where you have to navigate your way to the gate. When I did try to finally find a staff, he didn't understand a word at all despite trying to use simple words. I using vueling airline and went to passport control but after that all the doors were shut as you couldn't go back put again which was so weird - very weird system and not thought out at all so it made my experience overly distressed to be honest. Staff do not smile nor are helpful. Very disappointing to say the least. Also to in order improve your service, have english signs and symbols so all of your tourists understand. If not then have people at the Info desk rather than empty seats.

Passport control, again. Long, slow queues. Need some better management, as they know expected numbers. No excuse,

It is always rude staff in the security that aren’t service minded at all. A lot of them can’t even speak English and can therefor not give information to the passengers. Every staff at an airport should be able to communicate with their customers, especially in the security.

I was doing my check in at Ryanair Priority Desk on 02nd Feb at 04.45 am.
The officer was same time speaking with three of her gollagues and did not look at me, asked my passport but speaking with other people same time.
When i asked her to do my check in and concentrate to get my luggage in plain,
She simply told me that she is doing her job.
Really hope that my luhggage will arrive.
Bad service, not priority service that i had specially paid extra, dont like this.