Airport Malaga Arvostelua 

Excessive queues both security and passport control on 30 October 2026. Although airport aware of number of people coming through they had no control of managing queues. Those with children under 12 had the longest queue way back through airport. Everyone was panicking and challenging staff. We were told to stay in line and they would call flights forward as they were boarding. I asked 3 different staff and was told to stay in queue. My 9 Yr old was shaking and screaming the whole time. We missed our flight. Note the jet 2 staff were visible at passport control and were pulling their customers forward to the fast lanes and disabled lanes. Easy jet were nowhere to be seen and left their customers to fend for themselves when they have the authority to move customers forward in these queues. When I put this to them I was told jet 2 costs more so next time travel with them. This is the customer service we now expect from easy jet.

Rude security staff who were non passenger friendly and overly officious. When challenged over not being polite, a shouted response from a male security guard was that ‘You are in Spain, speak Spanish.’ Some training is needed for security staff in handling people and in de-escalation techniques. Awful.

I am taking 7:00am flight to Lisbon. Arrival airport 5:00am. Give me a boarding pass with Gate Zone A. I walked a long way to near Gate zone A, found the door is shutdown. Then the people told me Gate A is not exist. The display shows the gate zone assignment will not available until 6:05am for the flight 7:00am and boarding at 6:35. Can you believe such messed airport management? Very bad experience. Well, it’s Spain.

So disappointing. Twenty years ago Malaga Airport seemed state of the art. Sadly that is no longer the case.
Plenty of eateries and the security staff are pleasant but the lifts are poor, many not capable of reaching the lower car hire floor, signage is hopeless, duty free seems a complete ‘rip off’ and the toilets leave a lot to be desired in terms of working facilities. Not a patch on Manchester and that’s certainly not something that would have been said a decade or so ago. As regards queues…well we probably have a certain Mr. Farage to blame for that rather than the airport authorities.

Los accesos con el coche están fatal señalizados a años luz de aeropuertos como Barajas. Ni las salidas de algunos parkings están señalizadas. Con lo que se paga podrian invertir un poco en letreros y pintura.

Arrived on 15th October 2026, after being in a large que when I came in March I was dreading it. To my surprise it was great, no ques at ees machine, help available, just went through the gates all done in 15 mins. Well done Malaga airport, great improvement, baggage only took a few minutes.

Unglaublich schlechte Sicherheitsservices von Trablisa. Keine Hinweise was auszupacken ist und dann die Touristen arrogant anschnauzen man habe jedes Gerät und jedes Kabel auszupacken (ich zitiere). Ich bin Fotograf und reise mit viel Elektronik. Beim scannen - nachdem alles aufgehalten wurde - hat sie nicht mal auf den Schirm gesehen sondern mit 2 Kollegen Witze gerissen.

The worst experience both entry & exit from Malaga. The rudeness was shocking and enough to put one off returning. Change in staff behaviour absolutely required basic manners.

El personal de control de equipaje deberían tener más educación ante todo , no se habla con esa falta de respeto y chulería ese trato solo lo he recibido en Málaga en todos los destinos que he estado no tienen nada que ver y he estado en bastantes

I arrived to Malaga airport 5 hours early as I had an issue with my passport. I asked for help from one of the people at the check in counter and she was one of the rudest, disrespectful people I have ever spoken to. She was extremely unhelpful, offered no guidance and kept raising her voice at me when I was clearly in distress. After this she turned away from me and started talking and laughing with her colleagues in Spanish and I heard her say “super mala gente” (very bad people), referring to the entire queue getting the BA Heathrow flight.

Not only was she rude to me but she gave another woman in the queue the wrong information and when she got upset that she would miss her flight the woman threatened to remove her from the plane.

I don’t want to generalise the entire staff but this woman clearly had a bad attitude towards British people. Why would you work in the tourism sector if you don’t want your deal with tourists?

Not only were the staff’s attitudes disgusting but so were the toilets and tables which were sticky, smelled and looked like they hadn't been cleaned in a very long time.

Bei der Sicherheitskontrokkw kickte ein Mitarbeiter völlig aus. Ich Dame von 60 Jahren hatte mich in den Scanner gestellt. Mit den Füßen nicht korrekt auf den Markierungen. Der alte Mitarbeiter brüllte mich vor allen Leuten auf Spanisch an und spuckte mir ständig Tröpfchen ins Gesixht. Das ging 5 Minuten so. Ich habe nichts verstanden. Blieb aber freundlich und schaute mich nach meinem Gatten hilfesuchend um. War aber auch nicht richtig. Da drehte der Typ so richtig auf. Wurde fast handgreiflich. Dabei stand seine jüngere Kollegin. Der wollte wohl vormachen, wie das geht.

Every minute counts! No staff, nobody knows anything. Fully incompetent airport. Expect queue jumpers, bad attitudes and utter chaos. Been travelling for 3 days in this airport, flights missed because simple bag drop and passport control was longer than 3 hours. Try and be the first everywhere, run everywhere, question staff for everything, they will not tell you anything and will give wrong information and even a bad attitude when they have given you incorrect information. Even if a queue has 5 people in it, expect it to take an unprecedented amount of time. Don’t relax, don’t have food, every minute counts in this airport. Give yourself more than 3 hours from arrival!

One of the dirtiest toilets for a European 🇪🇺 country, horrific smell and the toilets were filthy, urinals we’re blocked. They need to tender it out to a new cleaning contractor.

Everything closed at 20 h. Flight at 23.20 h... no food no diner. Very bad service. Lack of hygiëne in the toilets. Unfriedly service

The initial process of baggage control was efficient and the staff were lovely and helpful, however when entering through duty free, passport control and boarding there was no staff or help guidance at all. We were stood in a line waiting to be checked in as the passport control computers were all disabled. Worst and most ineffective airport I have ever been to.

Ein Stern für eine sehr liebe Angestellte / eigentlich hätte ich ihr 5 Sterne gegeben aber dann wäre die Bewertung sehr gut gewesen!!!
Mein App hat leider nicht funktioniert
Bin an Schalter gegangen um Hilfe zu bekommen
Wurde geschimpft und zurück Gewissen von mehrere Gehilfe die eigentlich dafür da sind Menschen zu helfen !!
Eine nette Angestellte ist hinter mir her gekommen und hat versucht mit mein APP meine Koffer zu buchen
Nach x Versuche musste ich doch wieder zu Schalter! meine Koffer würden von die sehr unsympathische und freche Frau aufgenommen
Schade weil Flughafen ist eigentlich okay
Aber manche Menschen haben sein Beruf falsch gewählt!

Auf den Toiletten Mangel an Toilettenpapier…

Literally shocking experience. Flight delayed by two hours but no info about this on the airport screens or from staff - everyone waiting at the gate for over two hours waiting for an update.

Mi abuela de 84 años tenía contratada la asistencia para personas con movilidad reducida por medio de Vueling . Resulta que el chico.de la asistencia la.llevo la dejo enfrente de supuestamente la puerta de embarque y le dijo que estuviera pendiente que abrieran la puerta y que el vuelo está retrasado supuestamente salía hoy lunes 3 de agosto a las 23:30 y sin más dejo a mi abuela ahí tirada sin ella saber que hacer con una maleta de 10kl y su mochila se supone que si contrato las asistencia es para que se encarguen de una persona que fácilmente se puede perder o confundir con la información. Pues ella está allí asustada sin saber si está sentada en el lugar que es o si le toca en otro sitio pensando quién le va ayudar con la maleta.... Esto es demanda le no pueden ser más malas personas.

On our return from malaga staff were mostly helpful particularly at the bag drop off. However at passport control the man! at desk was extremely arrogant and rude. He did not ask me to come forward to his booth when I did and as I passed my passport to him and politely said passport? He abruptly said of course! He then checked my passport and literally threw it back at me - he then continued his conversation with his colleague. Not a nice final memory of Malaga!

Myself and my son were buying 2 products on Clarins which entitled us to a gift but there was no one Clarins beauty advisor. I asked an older lady that worked on Clinique but she said she knew nothing about Clarins and didn't know where the advisor was or even if she was in. I found another helpful lady that said she'd try to help but when she came over to the Clarins counter with me the lady from Clinique with preceeded to whisper to her in Spanish and the other lady said she can't give it to me. I waited around for 15 minutes to try get the Clarins advisor but no one came. Myself and my son were so disappointed as it was a gift for his Nanny. We went to the self Checkout bought our products and purchased a bag. On leaving a lady made me show her my receipt in front of everyone to make sure I paid for the plastic bag. As I've worked in the premium retail industry for 19 years surely there is a nicer way to treat your customers. Very disappointed