Airport Malaga Arvostelua 

Staff were so rude. Scanners didn’t work. Asked a police man for help and he just continuously ignored me looking in the other direction. Staff separated our family and when I asked them could we stay together they said ‘I’m not that bad, you’ll see each other again’, downplaying my anxiety. Horrific experience. Horrific representation of their country!

Malaga airport
But as a non eu sitizen I have to rush through a security at the new e gates because it could be busy and i could miss my flight and then after all I sat for over 1. 5 hour in absolutely empty area at my gates instead shopping at the duty free shops and enjoying nice cafés after main security.
The e-gates for non eu sitizens have to be located before the main duty free area so we all can enjoy it. Disappointed!

This is by far the worst airport experience I have ever had. The staff are extremely rude. I asked security staff to hand search my camera film as it cannot go through the scanner - the staff were so rude and began shouting at me in Spanish. Despite it being clear I could not understand they continued to shout at me. They refused point blank and put this through the scanner, destroying all my holiday pictures and £50 of film. I travel regularly and have never had this issue in any other airport across the world. One lady even laughed at me - so dismissive. The airport is so disorganised and passport control processes so unclear with lots of people very stressed and nearly missing flights due to poor signage. EasyJet desk staff later laughed that we were in the wrong place, however refused to help us, simply shrugging and moving us on. Luckily jet2 staff were a great help and lovely.
I have never experienced rudeness like this and actually this would make me reluctant to travel back to Malaga again, which is a shame as the place itself is beautiful. Whole experience put such a dampener on our holiday.

So rude!! Never been to a unorganised airport like it,they speak to you like dirt no one speaks English and they chuck your belongings in your face get me back home.

Ottima assistenza ai desk per imbarco bagagli da stiva Ryanair.
Nonostante la complessità della procedura ai totem self service, è intervenuto un giovane addetto che ha permesso a mio figlio e me di ottimizzare l'imbarco dei bagagli.
Nota negativa per Ryanair che, come a Fiumicino, ha eliminato i desk con personale, quindi quasi tutti, anche giovani persone registrano difficoltà con questa nuova procedura.
Che ripristino un mix personale/totem per questo servizio, che paghiamo anche profumatamente.

Malaga Airport what a complete mess on arrival to first Terminal building over 150+ in queue for non EU.then at last the new EES gates,stand behind line,then here you go ...passport flat down.left hand using 4 fingers down,look at camera. Then followed by 4 question are you on holiday, business etc next how long,next do u have this amount of Euros for your 7nt stay,then if so can they check....hurrah then the whole thing stopped working so you find another and start again.at last your nearly through,walk past passport control then luggage time was 1hr....Leaving was a breeze.

The airport, including security, some of the airlines that serve it, and passport control, places customer service as the lowest priority. It takes 3 hours to get through malaga out of season. Come July, they are either going to have to improve or chaos will rain. The staff care little for customers, it is all about protecting the process, irrespective of the inconvenience to us.

Absoloute disgrace at passport control at this airport. One person on desk with ques and ques of families trying to get through.unfortunatley this review will do nothinh for this airport as i wrote this same review last year and there has been absoloutely no change to it whatsoever.

Chaos at border control. Queue for 30mins at registration (???) then another 30mins at e gates that take 4mins per person and reject 70percent, so you then queue again for manual inspection. Nonsense.

Igennem gate og check-in på under 20 minutter 👍🏽 Længeste ventetid var på kaffen i restauranten…

Missed flight to the UK despite arriving 3 hours before, due to an hour to drop off bags, an hour through security, and an hour through passport control for non-EU. Everyone without children could go straight through, all the children waiting, and we had a 3 year old and no flight for 2 more days.

Me siento estafada por el parking exterior del aeropuerto de Málaga.
. Hoy he llevado a mi suegro, con 84 años y que solo habla francés a dicho aeropuerto y como me piden, hemos ido dos horas antes. Como es lógico hemos esperado con él hasta que ha entrado en el avión, por seguridad.
La sorpresa ha sido al ir a pagar el ticket de parking exterior, 69€ por dos horas y media!!!! No entiendo porqué esa cantidad? Además he buscado y no hay ningún cartel donde pongan los precios horarios en ningún sitio.
Esto es una señora estafa que quiero denunciar.

Terrible check in woman at B16 gate to Gatwick on BA on 27 May at 12.35, did not call seats in order so we then were at close to end of line even though Doris have been first then made us put our bags in the hold. She also refused to allow us to use BA loyalty card even though it says we should be able to use it. Worse worker ever, terrible BA and Malaga airport experience

Last night at the Malaga boarding gate, the lady was very rude and impolite toward some passengers. She was checking that the bags were in the baggage checkout, which was, up to that point, in line with her duties. However, I must say that she was particularly provocative with one passenger, not letting him explain (the passenger didn't speak Spanish) and verbally attacking him in Spanish. I travel every week, and I've also worked in aviation, and I know for a fact that staff's first priority (both ground and cabin crew) is to defuse any situation of chaos and agitation, but unfortunately, that wasn't what I witnessed yesterday. I don't doubt that the passenger in question was traveling significantly "excess" with his baggage allowance, but raising tensions like that by threatening to leave the passenger stranded is not behavior I've seen at other airports. Furthermore, two other passengers had to pay excess baggage for ridiculous reasons. I myself, due to a purchase at the airport, had to hang a pair of shoes from my backpack (which was perfectly sized and fit the sizer), and I had to pay €50 for a pair of shoes. I understand the rules—the free bag must fit under the seat in front of me, and in fact it did fit as it has on all previous flights (I always use the same backpack), but you also have to have a modicum of flexibility and compromise between respecting the rules and understanding the situation, because the rules are already very strict, but we can't even make purchases at the airport this way. My bag fit under the seat, even with the shoes hanging. I couldn't even explain it, seeing the aggressive way the gate agent had already treated and threatened the previous passenger; I paid silently for fear of being attacked and left stranded. Because of this behavior, the flight departed late. I wonder if the goal is to meet the slot or to collect penalties.

Very poor and unsafe experience with mobility assistance at Málaga Airport. Assistance was pre-booked, yet we were left waiting on the plane, then told to get out of the wheelchair and walk despite reduced mobility. There was no clear communication, no coordination, and requests for a wheelchair were refused.

This resulted in significant pain and distress. This is not just poor service – it is a safety issue for disabled passengers. The airport needs to urgently review how assistance is managed.

⚠️ Warning – avoid OK Mobility at Málaga Airport

I booked and prepaid a rental car online (50 days, €1,460) and selected their Fast Track service. According to the Fast Track terms, I only needed to show my booking, Spanish driving licence and payment card – no passport required.

At the counter, the staff still demanded my passport. When I pointed out that Fast Track clearly stated no passport was needed, they became uncertain and said they would "fix it" by creating a new Fast Track. I did so on the spot. Then a new problem suddenly appeared: the new Fast Track had been registered after the pickup time and was therefore invalid. The result: I was refused the car.

I had to drive home (about 45 minutes each way). Once home, I discovered my passport had been in another car. I picked it up the next day and returned to OK Mobility in the afternoon. There I was told the booking was now classified as "No Show" because I hadn't collected the car the previous evening – and that I would have to pay an additional €800 to get the car I had already paid €1,460 for.

The staff refused to help and referred me to head office, which is virtually impossible to reach. When I finally got through, I was offered a 10% discount on a future rental as "compensation" – for a problem caused entirely by their own mishandling.

Summary:
• Staff did not know the terms of their own Fast Track service.
• Their "solution" created a new problem that hurt me.
• I lost €1,460 without driving the car a single day.
• Customer service is unreachable and shows no real willingness to resolve issues.

I strongly recommend choosing another car rental company at Málaga Airport.

Walk walk walk, just cannot believe how far I walked, from the plane then queue for passport, only 20 min so good I thought after all the news, no travelator working.
Once through it seemed I walked the whole airport again to the car hire location.

The return journey journey once past check-in followed signs to security, only to be told to go back in opposite direction like hundreds of others and joined the queues.

Must admit the the passport gates were quick once though security.

If going back to Spain I would find a different airport, not impressed with car hire service either but that’s for another review.

All staff were very very rude, angry towards us infront of children. Spoken to like dirt, not many staff spoke English. Took us 1.5 hours to get through security on arrival. No staff had a smile or their face so so busy and the drivers in the airport nearly knocked several people over

Unfortunately staff at this airport just aren’t friendly. It’s a shame because the whole area relies on tourism but yet this is the first impression that greats people. Some staff have great distain for the British which makes you wonder why they choose to work in a place surrounded by them. Passport control have no idea or choose to ignore rules surrounding British residents in Spain and stamp passports just for the fun of it. Staff in shops and restaurants greet customers with miserable faces. The entire idea of customer service does not exist in this place. Fail to see why anyone bothers to come and spend their hard earned cash in the area. The only thing they have going for them is the weather and that’s been questionable all winter.

If I could give 0 stars I would absolute joke of an airport arrived 3 hours before flight had no check in bags went straight through security and through duty free came out of duty free to see the massive queue for passport control so decided to jump in the queue we waited over 2 hours called memebers of staff over to explain we where going to miss our flight and got told to wait like everyone else a lot of other passengers where getting frustrated but felt like they went slower just to prove a point. We missed our flight and had to pay extra for another flight the next morning. Will never return to Malaga airport again staff are extremely rude.