Airport Malaga Arvostelua 

Shocking, 2 hour wait and nothing has changed, no finger print check it was like they were just going slow because they could, nobody was taking control of the situation and they even found it funny asking us if we were British and laughing at the size of the queue, how much money does tourism bring into their country?

Horrendous experience, landed at 10:30, at 12:30 hadn’t got to the main passport control booths.
Was informed by fellow UK passengers that it would be another 2 hours of queues before getting through to passport control. Thankfully when I spoke to a member of staff due to struggling with medical issues, they escorted us through the throng of waiting people along the accessibility queue. This was the first contact with any staff in the airport building- there was no information or welfare checks during this time crammed into a hot building with minimal ventilation and no air conditioning.
Once through passport control and due to the time issues there was no information about where to collect our baggage. Due to the prolonged length of time there was no information on where the baggage from our flight was being processed. There was baggage on conveyor belts and in the middle of the floor with no information on which flight they belonged to. Fortunately upon speaking to a member of the Jet 2 staff we were able to find our luggage due to their due diligence.
This was an average Friday in early November and should have been managed much better, the problem was later reported as a lack of staff, this was unsafe and extremely stressful for all those travelling today.

Appalling organisation!

Just hell trying to get through passport control. 3 hours so far.

Why are none of the automatic controls working?

Echt verschrikkelijk onaardig personeel wat daar rondloopt.
Nooit meer vliegveld Malaga!

Arrived in time from Malaga, however took over two hours to make it from the plane to collecting suitcase! Over 2 hours!! In stifling hot conditions!! The young children were finding it unbearable and laying on the floor crying.
The problem seemed to be due to passport control, this is where the queues took over 2 hours! Their new machines aren’t working and the manual passport checkers were way too low in numbers. Queue upon queue upon queue area and barely moving.
Once finally through there my luggage was no where to be found and this really stressed me out! The display signs of which luggage circuit relating to which flight was not showing and after searching all the luggage drops mine was not there. A Jet2 lady helped me in the end, what a blessing she was, and I’d flown with Ryanair.
Overall hated the experience and I have my return flight yet next Saturday!
One last groan, the taxi cost 22 euro from the airport to Travelodge Malaga Airport, extortion considering 8 minute drive!

Terrible airport. We arrived on time. Then queued at baggage check-in,security and lastly the longest queue,passport control. Didn't sample any food or drink as we went straight on to boarding.
Definitely not a pleasant or relaxing experience.

I arrived 2 and half hours before flight back to UK. Checked in on time. Never had a chance to sit down throughout. Each area has massive queues security, passport control, gate queue, waiting for bus to get to the plane. I have travelled a lot over the years and this is worse than Muhammed Airport in Nigeria during the 90s. The place is a disaster, completely chaotic and ground staff seem to hate everyone.

Ganz schlechte Ausschilderungen ausserhalb zur Anfahrt sowie internal des Gebaeudes, kaputte Aufzuege und Rolltreppe, schlechteste VIP-Lounge, unhoefliches Personal. Verzoegertes Boarding

Things was missing of my luggage when I get home. That says it all.

Busy airport and most staff are doing great job.
SAS checkin does make ovn rulles. Everybody has to line up in same line. Even priority sign is ignored by staff?
Rude answer, all passengers have to wait in same line!!!!
Business or Gold members just shut up.
Asked for his supervisor and he said I am. Believe he was for 1 minute!
Anyway 2-3 minutes later they opened priority line.
Too many socialist in Spain.

Horrible. WiFi not working. Queued for an hour to check in and bag drop.
C33 for Aer Lingus. No seating facility at all for passengers at this gate. Literally no seats and the place was very busy.
Toilet filthy. Door lock broken. Toilet seat propped against the wall.
And looks like flight is delayed.
Awful place.

Generally the worst airport i have ever been to.

OK - OUR JOURNEY TO MALAGA WAS FAULTLESS BUT GOING HOME TO BOURNEMOUTH WAS NOT. OUR DAUGHTER HAD BOOKED ASSISTANCE BECAUSE I AM DISABLED AND WHEN WE ARRIVED AT MALAGA FOR OUR RETURN JOURNEY WE WERE EXPECTING THAT SAME LEVEL OF EFFICIENCY. YES THE YOUNG MAN AT THE ASSISTANCE WAS VERY EFFICIENT AND I SHOWED OUR BOARDING PASSES AND PASSPORTS AND HE THEN PUT US IN A MOTORISED CAR AND DROVE US TO SECURITY. IT WAS ALL DONE VERY PROFESSIONALLY WITH NO HICCUPS. HE THEN TOOK US TO DEPARTURES AND BOOKED US IN AND WE SAT DOWN AND THANKED HIM. WE WERE AT GATE 16. WE BOTH THOUGHT AT THE TIME IT WAS VERY SLICK AND QUICK. I THEN SAID TO MY HUSBAND I NEEDED THE LOO AND HE TOOK ME TO A DISABLED TOILET WHICH WAS DISGUSTING. I WAS DESPERATE. I USED IT BUT IT WOULD NOT FLUSH BUT I JUST WANTED TO GET OUT.
BECAUSE WE WENT TO DEPARTURES ON THE CART WE NEVER WENT TO DUTY FREE WHICH WAS A SHAME. THEN WE SAT THERE FOR AGES WAITING FOR ASSISTANCE TO THE PLANE.
SO IT GOT TO 8PM AND IT SAID GATE CLOSES AT 8 30 AND I WAS SUPPOSED TO GO ON THE PLANE FIRST BUT NOBODY CAME WITH THE MOTORISED VEHICLE AND I WAS GETTING FLUSTERED. MY HUSBAND WENT TO THE DESK TO COMPLAIN AND THEN SOME GUY ARRIVED WITH A WHEELCHAIR. I HAD TO GET ON WHILE HOLDING THE ROLLATOR WHICH WAS NOT IDEAL. THEN THIS GUY PUSHED ME DOWN A SLOPE WHICH WAS HAIR-RAISING WHILE PASSENGERS FOR OUR FLIGHT WERE RUSHING PAST US. IN MY MIND IT WAS VERY UNPROFESSIONAL. WE GOT TO THE PLANE AND I WAS BROUGHT ON VIA A SLOPE WHILST OTHER PASSENGERS WERE ON THERE TOO SHOVING AND PUSHING. I THINK THEY MADE A HUGE MIX UP. WE EVNTUALLY GOT TO OUR SEATS AND BEFORE LONG WE TOOK OFF AND THE FLIGHT WAS OK. WHEN WE LANDED AT BOURNEMOUTH THE STEWARDESS ASKED IF I COULD WALK TO THE TERMINAL AND I SAID " NO" AND MY HUSBAND SAID THAT WE HAD ASSISTANCE BOOKED. EVENTUALLY ASSISTANCE CAME WITH A WHEELCHAIR AND BY THEN PASSENGERS WERE DISEMBARKING SO IT WAS A SHAMBLES - NOT AS PROFESSIONALLY AS THE OUTWARD JOURNEY BUT WE GOT TO PASSPORT CONTROL AND WERE FIRST AND WHISKED THROUGH AND OUR SON WAS WAITING OUTSIDE AND WE GOT HOME VERY QUICKLY THANKFULLY AND THE FLIGHT WAS 10 MINS EARLY.

We have been here many times. We arrived at passport control and they told our 12 year old son to go on his own in a separate queue and me, my husband and 6 year old could go in the family queue. Other airports- families stay together. We couldn’t understand the sign and asked why they were separating us and we got a loud tut and an eye roll. Very very rude. They are taking their signs literally…the sign was a picture of a family and it says over 12s to go in normal queue. I believe it just means if your child is 12 or over you all go in the normal queue but if any child is under 12 you all go in family queue. Honestly…they were awful! We were very polite and spoke some Spanish to them and they were just bitter!!

I had an awful experience at Málaga Airport while checking in for a SWISS flight to Zurich (LX2121). The ground handling was outsourced to Groundforce, whose staff were incompetent, rude, and disrespectful.

I was traveling in Business Class with a pet, and needed to pay for cabin transport and an extra bag. Three valid credit cards were refused, without clear explanation. I was forced to withdraw cash from an ATM, losing money on fees and a bad exchange rate.

Then the price suddenly changed from EUR 165 to EUR 189 without any justification. One Groundforce agent threatened to leave me behind if I didn't pay immediately — even though the delay was their fault. No receipt was issued, and the check-in system couldn’t register the payment properly.

I lost over an hour and was treated with arrogance and zero professionalism. Truly shocking behavior for an international airport.

Groundforce should not be representing any airline, and Málaga Airport should be held accountable for allowing this level of service. Absolutely unacceptable.

Unsere Reise über den Flughafen Málaga war leider von vorne bis hinten eine Katastrophe – und das bei völlig vermeidbaren Problemen.

Schon beim Check-in begann das Chaos: Auf unserer Seite des Schalters war die Organisation eine Zumutung. Während es in den anderen Reihen reibungslos lief, bildete sich links von uns eine zweite Warteschlange, weil keine klare Absperrung vorhanden war. Das führte zu ständigen Überschneidungen und Unklarheit, wer wo anstehen soll. Besonders absurd: Auf unserer Seite war nur ein einziger Schalter geöffnet, während nebenan mehrere problemlos durchliefen.

Noch frustrierender: Für einen einzigen Fluggast hat es am offenen Schalter über 20 Minuten gedauert. Danach wurden mitten im Check-in weitere Schalter geschlossen, entweder weil die Mitarbeiter einfach gingen oder die Technik nicht funktionierte. Ergebnis: Wir kamen viel zu spät dran, obwohl wir früh da waren.

Die Sicherheitskontrolle war der nächste Tiefpunkt. Das Personal war unfreundlich, teils patzig, und völlig unkoordiniert. Meine schwangere Freundin musste trotz Mutterpass durch den normalen Detektor, Rückfragen wurden abgewiegelt oder schnippisch kommentiert. Wer etwas nicht sofort verstand, wurde wie ein Störfaktor behandelt.

Am Gate ging es genauso weiter: Erst wurden Boarding-Aufrufe gemacht, obwohl auf dem Bildschirm nichts angezeigt wurde. Dann kam gar kein Einlass. Insgesamt wurden drei verschiedene Gates für unseren Flug angesagt – jedes Mal falsch oder kurzfristig geändert. Niemand wusste mehr, wo man sich anstellen soll. Die Mitarbeiter am Gate wirkten völlig überfordert und sichtbar genervt.

Der absolute Tiefpunkt: Die Hälfte des Gepäcks wurde nicht mitgenommen, weil laut Aussage des Personals nicht genug Leute da waren, um alles zu verladen. Der Flug sollte schnell starten, um noch vor Mitternacht in Berlin zu landen – was trotzdem nicht geklappt hat, denn wir hoben erst nach 21 Uhr ab, mit über 30 Minuten Verspätung.

Fazit: Dieser Flughafen ist völlig unkoordiniert, unterbesetzt und überfordert. Für einen internationalen Flughafen ist das Maß an Chaos, fehlender Struktur und respektlosem Umgang mit Passagieren nicht akzeptabel. Nie wieder Málaga, wenn sich an diesen Zuständen nichts grundlegend ändert.

Ich und meine Freundin hoffen das wir dann mal noch unsere auf dem Rollfeld gestrandete/zurückgelassene Koffer vom Flug EW8537 wieder bekommen!!!!!!!

Sono stato all’aeroporto di Malaga , il 25 luglio 2025, e devo dire sinceramente che è stata una delle peggiori esperienze aeroportuali che io abbia mai avuto.
Partiamo dagli aspetti positivi, perché comunque qualcosa da salvare c’è. L’aeroporto è ben collegato con la città: la metropolitana funziona abbastanza bene, anche se è costantemente affollata e fare il biglietto ai terminali può richiedere una pazienza infinita, viste le file interminabili. Nonostante questo, i collegamenti sia con la metro che con gli autobus sono efficienti e puntuali, quindi per chi non ha un’auto arrivare in aeroporto non è complicato.
Un altro elemento positivo è che agli arrivi c’è una sala d’attesa in cui ci si può fermare prima dei controlli di sicurezza. Noi l’abbiamo trovata abbastanza spaziosa, con molti posti a sedere, prese per ricaricare i dispositivi e aria condizionata (anche un po’ troppo forte, tanto che si congelava quasi). Comunque un’area comoda per chi, come noi, è arrivato con un po’ di anticipo.
Purtroppo, finiti gli aspetti positivi, l’esperienza vera e propria all’interno dell’aeroporto è stata pessima.
A partire dal personale, che non sempre parla inglese: ai controlli di sicurezza ci hanno fermato per via di un liquido nel bagaglio a mano, ma non ci è stata data alcuna spiegazione chiara, né in inglese né tantomeno in modo comprensibile. Ci siamo trovati completamente spaesati.
Ma la cosa più frustrante è stata la totale disorganizzazione generale. L’aeroporto è caotico, con pochissimi posti a sedere, sia nelle aree dei gate che nella hall principale. Come se non bastasse, nel giro di 10 minuti ci hanno cambiato il gate tre volte di fila, creando confusione totale tra i passeggeri in fila, costringendo tutti a spostarsi di corsa da una parte all’altra senza indicazioni chiare. Nessuno del personale ci ha aiutato e la comunicazione è stata scarsa o del tutto assente.
Anche la mancanza di monitor grandi e ben visibili rende tutto ancora più complicato , spesso è difficile anche solo capire dove si debba andare, e gli annunci non sempre sono comprensibili o tempestivi.

Awful awful awful experience. Got to airport 4 hours before our flight. Our flight was displayed on screen telling us what counter to go check in at. We waited in a ridiculous queue for ages for this counter only to finally get to front to be told that we need to come back to this queue 2 hours before our flight as we’re too early. Then WHY display the check in counter numbers for our flight if we can’t check in???? Why not display the counter numbers for the flight only when you are allowed to go check in for that flight.

Hundreds of people queuing unnecessarily. Absolute poor poor service and efficiency. Also no airport or information staff around to ask for support or help… at 9am in the morning!

Al checkin controlli lenti e male organizzati: ti fanno gettare acqua nel termos anche se mezzo bicchiere ma devi uscire per buttarla e quindi si perde un sacco di tempo! Pessimi

Terrible handling of passport control . Yes I allowed plenty of time to go through passport control once the gate was announced but it was a complete mess. In the EU side adverts of using the automated control system that were quick and effective were a waste as they were not activated and they haven’t been for last 6 months when I have been through.
Only 2 windows were opened to deal with a long queue where everyone was getting worried about missing the plane. My friends who went through the non EU queue were quicker than me and I nearly miss my plane as the gate was closing by the time I managed to get there, only because of the kindness of some passengers who allowed me to jump a few places in the queue . So stressful!