Une honte ! La plaque induction de mon piano de cuisine Falcon s'est brisée et cela fait 3 mois que Aga rangemaster n'est pas capable de répondre et de nous fournir la pièce. La cuisinière a moins de... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
We had an our new over delivered today by Lak and Mark. The run up to delivery was very informative and the 2 lads on delivery was very helpful and polite Explaining how the over works and sha... Näytä lisää
Yritys on vastannut
Received my long awaited Aga today, Mark and Lak were fantastic from start to finish. Highly recommend, ultra careful with my new limestone floor and Lak took his time to go through how to operate…all... Näytä lisää
Yritys on vastannut
Great communication, got a call on the day of delivery giving me a time. Skip and Zen turned up, asked me where it was going, just said no problem and were done in a few minutes and there I was dreadi... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Yhteystiedot
Station Road , TF1 5AQ, Telford, Yhdistynyt kuningaskunta
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,4
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The delivery and installation of my Aga…
The delivery and installation of my Aga was first class. Dwayne and Clive were very professional, they arrived, brought the Aga into the kitchen then carefully installed it. Care was taken to ensure the cooker was level. All of the packaging was taken away. A brilliant service- thank you
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Hi Cathy,
We are so pleased to hear about your excellent Aga delivery and installation experience. We appreciate your kind words about our professional service. Thank you for sharing your positive feedback!
Warm wishes,
AGA Rangemaster
Jonny and Phil excellent
Jonny and Phil gave me very good estimate of their arrival time which was very helpful . They worked extremely hard as a team to get the very heavy Aga into place within a pretty narrow gap it fitted perfectly and they were happy to make tiny adjustments to make it square despite my uneven walls. Jonny explained the burn off procedure in detail to me which he let me video his instructions which i know will be helpful . We couldn’t turn it on as my building works aren’t finished yet .
Both Jonny and Phil were very competent and skilled at manoeuvring the Aga across the threshold and were respectful of my house walls and floors.
They were polite and charming and I would have no hesitation in recommending them and their firm.
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Hi Jane,
We are so pleased to hear about your positive experience with our team. It's wonderful to know that our colleagues provided excellent service, communicated effectively, and handled the installation with such care and skill. We appreciate you sharing your kind words and recommendation.
Warm wishes,
AGA Rangemaster
Jackie was really prompt at dealing…
Jackie was really prompt at dealing with my request.
Excellent customer service
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Hi Carol,
We're so glad to hear we provided excellent service and promptly handled your request. Thank you for your kind words!
Warm wishes
AGA Rangemaster
Professional job
Arrived on time, minimum disruption, very professional, very efficient and took their time to explain all aspects of the job. Lac and Paul first class service
28. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Hi Paul,
We're so glad to hear we provided a professional, efficient service with clear explanations. Thank you for your wonderful feedback!
Warm wishes,
AGA Rangemaster
AGA themselves dealt with our issue…
AGA themselves dealt with our issue quickly efficiently and fairly in contrast to their appointed service agent who charged us over £600 call out charge which AGA addressed and refunded some to us.
22. toukokuuta 2026
Vastaus yritykseltä AGA
Hi Simon,
We're glad we could resolve your issue efficiently and fairly. Your feedback regarding the service agent is valuable to us.
Warm wishes,
AGA Rangemaster
Vastaus yritykseltä AGA
Good morning,
We're happy to hear we could help so quickly. Thank you for your positive feedback!
Warm wishes,
AGA Rangemaster
Rangemaster Install
This is with regards to the the two gentlemen ( Lak & Paul)that removed my old gas cooker and installed my new rangemaster cooker .
I had a call the day before giving me a range on what time they would be arriving which was great . They both arrived on the time . The service received by both gentlemen was awesome . You normally don't get a walkthrough however we did which was really nice .
Thanks you to both Lak and Paul for a great customer experience .
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Hi Shaliesh,
We are so pleased to hear about your excellent experience with our team. We truly appreciate you taking the time to share your positive feedback regarding the cooker installation. We are glad we could provide such a great customer experience.
Warm wishes,
AGA Rangemaster
Paul and Lak did an amazing install
Paul and Lak did an amazing install. Highly professional, knowledgeable and friendly. Great team.
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Good morning,
We are so glad to hear you had such a positive experience with our team. Thank you for your kind words!
Warm wishes
AGA Rangemaster
Disappointing
Delivery process was good but slow ordered February received May. Had two problems on arrival the small oven door is slightly out of alignment and the magnets that hold it shut wouldn't hold until they had been unscrewed partly. The interior lining of the large oven has a hole in it responses have been slow.
23. toukokuuta 2026
Vastaus yritykseltä AGA
Hi Allister,
Thank you for taking the time to share your feedback. While we are pleased to hear that the delivery process went well, we are very sorry to learn about the issues you experienced with your cooker upon arrival, as well as the communication delays.
This is certainly not the level of service or quality we aim to provide. I believe I have managed to locate your previous correspondence, and I have reached out to you via email regarding your case to request further details.
We appreciate your patience and thank you for bringing these concerns to our attention.
Warm wishes,
AGA Rangemaster
Vastaus yritykseltä AGA
Good morning,
We're happy to hear that we quickly resolved your issue. Thank you for your positive feedback.
Warm wishes,
AGA Rangemaster
Very useful and enjoyable 'how to' demo morning
We have just attended a cooking demonstration morning at the Kendal store. It was very useful and informative and the food Alison created was delicious. We wanted to say thank you for a lovely morning to Alison, John, Caroline and Tracey.
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
HI Diane,
We're so glad you enjoyed the cooking demonstration and found it useful and informative. We appreciate you sharing your positive experience with us!
Warm wishes,
AGA Rangemaster
Johnny & Phil were great despite…
Johnny & Phil were great despite difficulties re access. All good thank you.
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Hi Jennifer,
We are so pleased to hear our team provided great service despite access difficulties. Thank you for your positive feedback!
Warm wishes,
AGA Rangemaster
Excellent very professional
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Hi John,
Thank you for the feedback! We are pleased to hear that you have received excellent and professional service.
Warm wishes,
AGA Rangemaster
Excellent service from start to finish.
Excellent service from start to finish.
Lak & Mark who installed our AGA were fantastic. On time, quick, polite, funny, and informative.
This truly was a 5* service.
The cooker, even though I have not used it yet, seems excellent.
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Good morning,
We're so pleased to hear you received excellent service from start to finish. It's wonderful that our team was fantastic, and we appreciate your five-star feedback!
Warm wishes,
AGA Rangemaster
Absolutely excellent service from the…
Absolutely excellent service from the Aga call centre.
Calls are answered quickly and the operatives are so helpful and kind.
I bought 2 Rangemaster trays
They arrived so quickly.
The quality of the trays is brilliant as always.
Thank you
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Hi Anne,
We are so pleased to hear about your excellent experience with our call centre and the quick delivery of your high-quality trays. Thank you for your kind words!
Warm wishes,
AGA Rangemaster
Such a lovely two man team
Such a lovely two man team. Very professional very helpful. Went through the how to use the AGA talking through which oven to use for different cooking. Cracking jokes too even rang after they left to check every thing was ok with the AGA. Lak and Mark great guys
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Hi Clair,
We're so pleased to hear our team provided such professional and helpful service. We appreciate your positive feedback.
Warm wishes,
AGA Rangemaster
Very disappointing customer service.
I love the Aga, but the delivery was an utter mess with long delays and then a message to say they were unable to honour the LPG connection, informing me that I would need to find a supplier to do this myself. I went with DISS Ironworks because they advertised that they could connect the LPG. The excuse I received was that the supplier they used have gone into insolvency.
14. toukokuuta 2026
Vastaus yritykseltä AGA
Good morning,
We are truly sorry to hear about the difficulties you experienced with your AGA delivery and LPG connection arrangements. We completely understand how frustrating and disappointing this situation must have been.
Unfortunately, due to one of our service providers unexpectedly ceasing trading, we were left without LPG installers available in your area at the time of your installation. We sincerely apologise for the disruption and inconvenience this caused.
To help support you in arranging installation, we have processed a payment contribution towards sourcing a suitable local LPG engineer.
We do appreciate your feedback and are pleased to hear that you love your AGA despite the issues experienced during delivery and installation.
Warm regards,
AGA Rangemaster
A really nice lifetime experience
Thanks to Lak & Mark for a stress free installation and to Roger & Linda for there help and advice and a superb demonstration at their Aga demonstration event!
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Dear Brian,
We're so happy to hear your installation was stress-free and that our team provided such helpful advice and a superb demonstration! Thank you for your kind words.☺️
Best wishes,
The AGA Rangemaster Team
Your service was appalling
Your service was appalling, the large Aga fr freezer was a problem from the start and the small spare part I needed for the fridge drawer was not available after less than five years
The company does not take responsibility for spare parts and passes this on to a company that does not care a jot about the customer
I would never under any circumstances use your company again and I repeat my experience to everyone
4. maaliskuuta 2026
Vastaus yritykseltä AGA
Dear Stella,
We are very sorry to hear about your experience and appreciate you taking the time to share your feedback with us.
Having reviewed the previous correspondence, I can see that in March, whilst I was away from the office, my colleagues had requested some additional information in order to investigate this further. Unfortunately, we did not receive a response and, without these details, we were unable to proceed further with identifying the correct spare part required.
Regrettably, from the images previously provided, we were unable to confirm the exact model or serial number associated with the appliance. Without this information, we were unfortunately unable to identify the correct part number.
If you are able to locate either a proof of purchase showing the model details, or any additional rating stickers on the appliance displaying the serial number, I would be more than happy to personally investigate this further for you.
Please accept my sincere apologies once again for the experience so far. We genuinely do want to do our best to assist further and I look forward to hearing from you.
Kind regards,
Alex and the AGA Rangemaster Team
I ordered an AGA 4monthes ago and I…
I ordered an AGA 4monthes ago and I still haven’t received it. It’s unacceptable.
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Good afternoon,
We are very sorry to hear that you are experiencing delays with your AGA order, and we completely understand your frustration.
Would you please be able to send us an email at tpsupport@agarangemaster.co.uk with your details and order reference number so that we can investigate this further for you?
Please accept our apologies for the inconvenience caused. Once we receive your information, we will do our very best to help and provide you with an update as quickly as possible.
Kind regards,
Alex and the AGA Rangemaster Team
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