Whilst the delivery and ordering service was fine I was disappointed with the quality of the products. The apron was of far thinner material than previous versions of some years ago with the ties also... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Surprisingly the base of my 3.0L Aga 24cm stainless steel sauté pan failed after 12 years. I contacted Aga cookshop and sent some photos, who promptly delivered a new pan. It reinforces our decision... Näytä lisää
Yritys on vastannut
Excellent Customer Service! I live in Canada and there is no Aga Cookshop so i try and get somewhat organized when visiting UK or transiting through to place my orders well in advance. A few weeks ag... Näytä lisää
Yritys on vastannut
Before my trip, I asked whether my order could be delivered directly to my hotel. The entire arrangement by email was friendly, quick and very reliable. Everything worked perfectly, and the items wer... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
AGA Cookshop’s range of cookware is developed by experts to offer the best possible performance and durability, ensuring you get the best from your AGA cooker – including flat bases that give the best contact with the AGA hotplates and specially design...
Yhteystiedot
Yhdistynyt kuningaskunta
- www.agacookshop.co.uk
4,5
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I still have not received the items I…
I still have not received the items I ordered
13. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
Good morning,
Thank you for bringing this to our attention. We are sorry to hear about the delay in receiving your order.
We have sent you an email regarding the redelivery of your order. Once we receive your instructions, we can arrange for this to be redelivered.
Warm wishes
AGA Rangemaster
Fantastic Customer service
Fantastic Customer service, Aga replaced a 4 your old pan which had lost it's none stick without without question. Really happy with the attitude and speed of response.
14. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
Good morning,
We are so glad to hear about your positive experience with our customer service! We appreciate you sharing your kind words.
Warm wishes,
AGA Rangemaster
A frying pan is not that technical a…
A frying pan is not that technical a purchase but it certainly looks good.
13. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
Good morning
We're so glad you're happy with how it looks! We appreciate your feedback!
Warm wishes,
AGA Rangemaster
hobb covers and toasting frame A great item and fast postage very…
A great item and fast postage very happy many thanks
13. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Jackie,
We are so pleased you are happy with your item and our fast postage. Thank you for sharing your feedback!
Warm wishes,
AGA Rangemaster
Superb service and quality of items
1. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Sharon,
We're happy to hear you enjoyed our service and items. Thank you for your feedback!
Warm wishes,
AGA Rangemaster
The pan arrived on time
The pan arrived on time, this is the third one I’ve ordered. I am very happy with them. Well worth the money.
6. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Sue,
We are so happy to hear you're pleased with your pan and that it arrived on time! Thank you for your continued support.
Warm wishes,
AGA Rangemaster
Vastaus yritykseltä AGA Cookshop
Hi Chris,
We apologise for the lack of shipping updates. We are reviewing our communication process to prevent this. Thank you for your feedback.
Warm wishes,
AGA Rangemaster
Great oven gloves - perfect for the Aga
Nice oven gloves, not like the ones you get in department stores which are too thin. I like the biodegradeable bag they are packed in. I will use it as a compost caddy liner.
7. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
HI Carolyn,
We're so glad you appreciate the quality of our oven gloves. We love that you're repurposing the biodegradable bag! Thank you for your positive feedback.
Warm wishes,
AGA Rangemaster
DeIivery issues
No email after a few days went to Royal Mail to be told pity parcel force using Royal Mail cards so contacted Coventry a bit of a night mare .
10. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Mr Stevens,
We sincerely apologise for the confusion and inconvenience you experienced with your delivery.
We have sent you an email regarding your order and the delivery details. Please could you reply to the email so we can investigate this further and advise you on the next steps.
Warm wishes,
AGA Rangemaster
Vastaus yritykseltä AGA Cookshop
Hi Jeremy,
We're so glad your order arrived quickly and you're pleased with the quality! Thank you for your kind words.
Warm wishes,
AGA Rangemaster
poor quality gauntlets
I've bought this product a number of times and the quality has dropped significantly.
10. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Karen,
Thank you for your feedback regarding the quality of the product. We would appreciate the opportunity to review your case in more detail and discuss this further with you.
Could you please email us at tpsupport@agarangemaster.co.uk with images of the products along with your order number? This will allow us to investigate the quality concerns thoroughly.
We look forward to hearing from you.
Warm wishes,
AGA Rangemaster
Vastaus yritykseltä AGA Cookshop
Hi Malcolm,
We're so happy you love our merchandise and your Aga! Thank you for your positive feedback.
Warm wishes,
AGA Rangemaster
Very prompt delivery and exactly what I…
Very prompt delivery and exactly what I ordered. I will say that the pads are a little thinner than the last pair I bought but nevertheless I am happy with them and they do the job perfectly.
6. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Janet,
We are glad to hear you are happy with your purchase and that the Chef pads are doing the job perfectly. We appreciate your feedback.
Warm wishes,
AGA Rangemaster
Everything good Thank you
8. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Richard,
We're so glad you enjoyed your experience. Thank you for your feedback!
Warm wishes,
AGA Rangemaster
Order still hasn't arrived & I've not…
Order still hasn't arrived & I've not had any communication
8. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Janice,
We are very sorry to hear that you have not received your order.
We have looked into this and have sent you an email to confirm that a redelivery has now been arranged.
Thank you for bringing this to our attention, and apologies for any inconvenience caused.
Warm wishes,
AGA Rangemaster
In this day and age
In this day and age, I ought to be able to make an online purchase for delivery in the UK with a non-UK credit card. Because your system does not permit this, my order for oven mitts was canceled. To add insult to injury, due to a change in the foreign exchange rate, the amount I was initially charged was more than what was credited so I received no product and lost money.
7. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
Dear MLS,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the frustration caused by your recent experience.
We completely understand your disappointment regarding the cancellation of your order, particularly after the additional inconvenience caused by the exchange rate difference following the refund.
At present, we are unfortunately unable to accept payments from cards that are not registered to a UK billing address, and we are also unable to ship orders internationally. We do understand the inconvenience this may cause and will certainly take your feedback into consideration as part of our ongoing review and future improvements to our online purchasing experience.
We truly value your comments and appreciate you bringing this to our attention. Please accept our apologies once again for the disappointment caused.
Kind regards,
The AGA Rangemaster Team
Dr Anthony and I are very satisfied…
Dr Anthony and I are very satisfied with our purchases!
6. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Martin,
We are so pleased that you are very satisfied with your purchases! Thank you for your wonderful feedback.
Warm wishes,
AGA Rangemaster
Disappointing anodised roaster tins
First, I’d like to say thank you to the customer sales people who have been very helpful in trying to get me a roaster tin that doesn’t have manufacturing faults or dings in the protective coating through to bare metal. Hence my 3 stars and not 1 star rating.
However, three tins later, I’m highly disappointed as these items are not up to Aga’s usual high quality standards by any stretch, and have asked for a refund.
I do not recommend these roaster tins at all.
5. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Hellen,
We appreciate you taking the time to share your experience. We are genuinely sorry to hear about the issues you've encountered with the roaster tins, especially after multiple attempts to find a satisfactory product. We understand your disappointment regarding the quality, and we are looking into this matter to ensure our products meet the high standards you expect.
Thank you for your feedback.
Warm wishes,
AGA Rangemaster
A good quality pan which replaced an…
A good quality pan which replaced an old one after years of use. Delivered well packed and quickly.
6. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
Good morning,
We are so pleased to hear you are enjoying your new pan and that our delivery met your expectations. Thank you for your kind words!
Warm wishes,
AGA Rangemaster
Good product and prompt delivery
4. toukokuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Rory,
We appreciate your positive feedback. We are glad you enjoyed our product and prompt delivery. Thank you!
Warm wishes,
AGA Rangemaster
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