Whilst the delivery and ordering service was fine I was disappointed with the quality of the products. The apron was of far thinner material than previous versions of some years ago with the ties also... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I mistakenly put the wrong address on my order. The Aga cook shop were extremely helpful in tracking & redirecting my purchases. So grateful, thank you.
Good Service. However the book itself does not give a huge amount of guidance on oven setting to use the simmering facility.
Surprisingly the base of my 3.0L Aga 24cm stainless steel sauté pan failed after 12 years. I contacted Aga cookshop and sent some photos, who promptly delivered a new pan. It reinforces our decision... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
AGA Cookshop’s range of cookware is developed by experts to offer the best possible performance and durability, ensuring you get the best from your AGA cooker – including flat bases that give the best contact with the AGA hotplates and specially design...
Yhteystiedot
Yhdistynyt kuningaskunta
- www.agacookshop.co.uk
4,5
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The two Aga pan we brought are…
The two Aga pan we brought are fantastic, we wish we had brought them years ago,
12. huhtikuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Allan,
We're happy to hear that you are enjoying the Aga pans! It's great to know they've made such a positive difference for you. Thank you for your feedback.
Warm wishes
AGA Rangemaster
Vastaus yritykseltä AGA Cookshop
Dear Paul,
Thank you for your feedback. We are pleased to hear that you are happy with our speedy service, and we hope that you enjoy your new purchase!
Best wishes,
The AGA Rangemaster Team
The size of the packaging for such a…
The size of the packaging for such a small item
11. huhtikuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Lesley,
We appreciate your feedback and will review our packaging to reduce unnecessary materials. Thanks for bringing this to our attention.
Warm wishes
AGA Rangemaster
Great products
Great products, good quality, unique designs. Delivery times are good too.
27. maaliskuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Janet,
We're happy to hear that you appreciate our products' quality and unique designs, and that you're pleased with the delivery times. We appreciate your feedback.
Warm wishes
AGA Rangemaster
Vastaus yritykseltä AGA Cookshop
Hi Lilly,
We're happy you find our products of good quality. Thank you for taking the time to share your experience with us!
Warm wishes
AGA Rangemaster
Excellent quality products
Excellent quality products. I would always buy from AGA Cookshop if possible. Reliable and swift delivery too.
27. maaliskuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Patricia,
We're happy you find our products excellent quality and the delivery exceed your expectations. It's great to know you would always buy from us if possible. Thank you for your positive feedback!
Warm wishes
AGA Rangemaster
I actually never received my order…
I actually never received my order because of Parcel Force.
The ladies that I spoke to and emailed were so helpful and understanding. I cannot
Praise them enough. Thanks you
13. huhtikuuta 2026
Vastaus yritykseltä AGA Cookshop
Dear Mrs Darby,
We appreciate you taking the time to share your experience. We're so glad to hear that our team members were helpful and understanding, even though your order was not delivered by the carrier. Thank you for your positive feedback.🙂
Warm regards,
The AGA Rangemaster Team
Poor customer service
13. huhtikuuta 2026
Vastaus yritykseltä AGA Cookshop
Dear Claudia,
We are very sorry to hear that you are experiencing issues with your order.
I can see that our last correspondence was on the 13th of April, and we were awaiting your response. When convenient, could you please contact us directly at tpsupport@agarangemaster.co.uk with details of the issue, your order number, and any recent updates? This will allow us to pick this up promptly and work towards a suitable resolution.
Thank you very much for your time, and we look forward to assisting you.
Kind regards,
Alex and the AGA Rangemaster Team
Great product and excellent quality…
Great product and excellent quality means I didn’t mind the higher price. I really like the black in both sides which is heat resistant.
25. maaliskuuta 2026
Vastaus yritykseltä AGA Cookshop
Dear Viv,
We're happy to hear that you find our product great and of excellent quality! We appreciate your acknowledgment of the heat-resistant black sides. Thank you for your positive feedback.😊
Warm regards,
The AGA Rangemaster Team
SPEEDY SERVICE FOR ALL OUR AGA NEEDS
6. huhtikuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Mr Boniface,
We're glad you found our service speedy for your needs. Thank you for your positive feedback; we appreciate it greatly!
Warm wishes
AGA Rangemaster
Vastaus yritykseltä AGA Cookshop
Hi Eileen,
We're happy to hear that your first experience was positive and that our delivery exceeded your expectations. Thank you for your feedback!
Warm wishes
AGA Rangemaster
Vastaus yritykseltä AGA Cookshop
Dear Lucy,
We're happy to know you feel our products are of such good quality. Thank you for taking the time to share your positive experience!
Warm wishes,
The AGA Rangemaster Team
Excellent Price
I bought a roasting tin to fit the handy rack on a Rangemaster. I was surprised to find it was half the price from Aga Cookshop than from elsewhere. It came very well packed, delivery was quick and trouble free.
9. huhtikuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Collette,
We're glad to hear that you were pleasantly surprised by the value and swift delivery of your roasting tin. We appreciate you taking the time to share your positive experience with us!
Warm wishes
AGA Rangemaster
Vastaus yritykseltä AGA Cookshop
Hi Trevor,
We're happy the pan is good quality and arrived quickly. Thank you for your positive feedback; we appreciate it greatly!
Warm wishes
AGA Rangemaster
Vastaus yritykseltä AGA Cookshop
Hi Rosemarie,
Thank you for your feedback! We are pleased to hear that you are happy with our products.
Warm wishes
AGA Rangemaster
Great service and fantastic kettle!!
8. huhtikuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Debbie,
We're happy you are pleased with our service and your fantastic kettle! Thank you for your positive feedback; we appreciate it.
Warm wishes,
AGA Rangemaster
I requested AGA to deliver my item to a…
I requested AGA to deliver my item to a different address from my billing address, however when order confirmation arrived the delivery address was entered as the billing address. A telephone call corrected this anomaly!!!
4. huhtikuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Kenneth,
We appreciate you bringing this address issue to our attention and are glad it was resolved with a phone call. We value your feedback and will use it to improve our processes. Thanks for taking the time to share your experience.
Warm wishes,
AGA Rangemaster
Vastaus yritykseltä AGA Cookshop
Hi Carol,
We're happy you received a lovely quality product quickly! We appreciate your positive feedback and your time.
Warm wishes,
AGA Rangemaster
Still waiting for my delivery… & whilst…
Still waiting for my delivery… & whilst this may not be your fault, it’s annoying!!
UPDATE - following my post Aga contacted me and arranged for next day delivery, which arrived with no problem. Aga, thank you for your help sorting my order, great to experience helpful, proactive customer service.
3. huhtikuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Rob,
We’re very sorry to hear that you have not received your order. We have sent you an email with the tracking information for your reference.
We would be happy to arrange a redelivery, please reply to let us know how you would like to proceed.
Warm wishes,
Koreene
I placed an order and waited for it to…
I placed an order and waited for it to arrive, 7 days later it hadn’t so I contacted Aga customer service to see where it was … I got a response days later to state the address had been incomplete however they had managed to take payment! I would have chased the customer to get the correct information . Once the second order arrived upon the first use it shattered into 3 . I contacted customer service where I was met with indifference and an explanation that it maybe thermal shock … which I promptly dispelled . It was not a positive customer service experience and certainly not one where the customer is always right and valued … Aga was a brand built on top quality and reliability this sadly is no longer the case
7. huhtikuuta 2026
Vastaus yritykseltä AGA Cookshop
Hi Kim,
We appreciate you bringing this to our attention. We're sorry your order was delayed and arrived damaged. The level of service you received is not what we aim for, and we'll investigate these issues to improve our processes. Thank you for your feedback.
Warm wishes,
AGA Rangemaster
Trustpilot-kokemus
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