Uitmuntende tevredenheid, niet alleen over de ADO air 28 zelf, die ik kocht als crowdfunding project op Indiegogo.com toen die uitkwam als nieuwe bike in 2023, maar eveneens van de superieure klanten... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
2 Ado Air 20 Ultra 2026 gekauft. Die Räder lassen sich gut fahren, bis auf steile Anstiege ist die Leistung zufriedenstellend. Zur Langzeit Haltbarkeit können noch keine Aussagen getroffen werden. All... Näytä lisää
Yritys on vastannut
Mam 56 lat i od dawna nie jeździłam na rowerze. Zakupiłam ADO 20 PRO bo jest składany, bo nie ma łańcucha tylko pasek dzięki czemu jest bezobsługowy. Umiałam go sama złożyć, świetnie wspomaga w jeździ... Näytä lisää
Yritys on vastannut
Awful customer service and poor service! Paid for bike that was said to be in stock to then be told it not! Offered an upgrade, to them be told that also then out of stock! And now look on web site an... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
ADO EBIKE advocates the lifestyle of "Eco-friendly + Sports + Family", with "Lightness" as its brand soul and belt transmission + torque sensor + automatic transmission motor technology as its technical features. It offers high cost-effective folding e-bikes, city e-bikes, compact e-bikes, and fashionable ultra-light carbon e-bikes for global families. With the slogan "Cross Your City, ADO EBIKE", ADO EBIKE empowers users to ride through their cities and beyond.
Yhteystiedot
Ronsdorfer Str. 55, 40233, Düsseldorf, Saksa
- www.adoebike.com
3,7
Keskitasoinen
510 arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Worked great for a year and then went wrong
Worked great for a year. Now 4 tube change - 1 full tyre change and the front folding system is loose but does not fold.
Really disappointed with it
28. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Will:
First of all, thank you very much for your continued support and trust. We are deeply sorry for the inconvenience caused to you this time. We attach great importance to your feedback and understand your troubles.
In order to better help you, please provide your contact information or take the initiative to contact our customer service team, and we will definitely provide you with a satisfactory solution. Your satisfaction is our greatest motivation, and we will work hard to improve and avoid similar problems from happening again.
Thank you again for your understanding and patience, and look forward to your reply.
I wish you a happy life!
Great after sales service
I had a small problem with a flickering battery button light. After contacting ADO via email, I was immediately sent instructions to send my battery (free of charge) to their maintenance center. After analysis, ADO explained that they considered repair but in my case the BMS was faulty. So they suggested replacing the battery with a new one under warranty. I feel they really helped me out in a professional way.
23. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Joris Benninga:
Thank you for your high evaluation of our professional service! We are very happy to help you solve the battery problem in time and provide a suitable solution. Your satisfaction is our greatest motivation, and we will continue to provide customers with high-quality support and service. If you have any needs or questions in the future, please feel free to contact us. I wish you a happy ride and a happy life!
Excellent post-sale support
I bought two bikes from them a few months ago, and I really love them. First off, the materials are great and you can tell they’ve been put together with care. The packages arrived quickly and were really well packed.
What I really want to highlight though is their customer service. I had a small issue with one of the bikes and needed a replacement part sent to Milan, Italy.
ADO support asked me for some info to figure out how to fix it, and then we had a few back-and-forths. They even found and recommended a workshop in Milan, which turned out to be super helpful!
Honestly, their responsiveness and efficiency are, in my opinion (and I’m not exaggerating), second only to Apple :)
And I’m saying this as someone who often shops online — I’ve dealt with plenty of customer services, but the way they replied quickly and clearly every time really made the difference.
The issue was just a one-off and got sorted out. Overall, a really smooth and positive experience.
12. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Alessio Parodi:
Thank you very much for your detailed and positive review! We are very pleased to hear that you are satisfied with the quality of our products and customer service. Your support and trust are the greatest motivation for our continuous efforts. We are also happy to provide assistance when you need it to ensure that your riding experience is smooth and enjoyable. If you have any needs or suggestions in the future, please feel free to contact us. I wish you a happy ride and a wonderful life!
Pedal broke after using bike twice sent…
Pedal broke after using bike twice sent back and loss 15% of what I paid ,there product broke and I'm out of pockets .I'm luck that I wasn't in accident when it broke
22. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Leigh Deane:
Thank you very much for your feedback. First of all, we sincerely apologize for your unpleasant experience. We attach great importance to your opinions and will immediately report your situation to the relevant personnel for processing. We will provide you with a satisfactory answer. Thank you again for your understanding and support. I wish you a happy life!
The worst customer service I've ever…
The worst customer service I've ever received.
- The bike broke after a few months
- After months of back and forth over emails, my bike was collected. Another long wait and it was returned- still broken.
- I was promised my bike would be collected and that I'd be sent a new one. An email chain of 70 emails back and forth, continuous failures and I still haven't received my new bike and my old bike is waiting to be collected.
- Their customer service is very odd- numerous long emails apologising for their failings, promises made, no action.
2. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Amy:
Thank you very much for taking the time to share your feedback. We sincerely apologize for the inconvenience and trouble you encountered during this shopping experience.
We attach great importance to your opinions and understand your dissatisfaction. Regarding the problems with your bicycle and the subsequent communication and handling, we will immediately investigate, find out the cause and take improvement measures to ensure that similar situations do not occur again.
At the same time, we have arranged a specialist to contact you and will provide you with a proper solution. Once again, we sincerely apologize for the inconvenience caused to you. We promise to continuously improve our customer service level. Thank you for your patience and understanding.
I wish you a happy life!
Très bon service après-vente
Très bon service après-vente. Répond rapidement à mes questions et trouve une solution satisfaisante.
29. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Cher DUPONT :
Nous vous remercions pour votre excellente évaluation de notre service après-vente ! Votre satisfaction est notre plus grande motivation. Nous nous engageons à fournir à nos clients une assistance rapide et professionnelle afin de garantir une expérience optimale et agréable.
Si vous avez des suggestions ou besoin d'aide, n'hésitez pas à nous contacter. Bonne route !
Helpful and friendly customer service
I have been a happy ADO bike user for several years now. Few weeks ago I lost few parts from the front axle during my ride. It was probably due to me not tightening nuts properly when changing brake pads a while ago. Parts that I lost proved to be difficult to replace since they didn't match anything that I could find from local stores.
I emailed ADO about my problem and after some explaining they offered to send me spares they found free of charge. I was really impressed with their helpful attitude to support me even though my bike is several years old at this point. Very happy customer here!
15. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Olli:
Hello! Thank you very much for your support and trust over the years, and thank you very much for your affirmation of our services. It is our honor to be able to help you. Your satisfaction is our greatest motivation, and we will continue to provide you with high-quality products and services. I wish you a happy ride and look forward to serving you again!
Exceptional service
ADO and Lin in particular couldn’t do enough to help me fix a problem with an early version of the bike. They even scoured warehouse to find an old part.
13. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Beau Pere:
Thank you for your recognition and trust in our service team! It is our duty to help you solve the problem in time. Although the process of searching for old parts is tedious, it will not affect your riding experience, and everything is worth it! Your detailed feedback makes us feel warm and inspires us to continue to maintain this enthusiasm and professionalism. No matter what problems you encounter in the future, we will respond as soon as possible and always be your solid backing on the road of riding!
Best regards,
ADO Ebike Team
Appreciation for Excellent Customer Service
Dear ADO Team,
I wanted to take a moment to express my sincere appreciation for the outstanding customer service I have recently received.
About eight months ago, I purchased an electric bike from ADO. Over time, I experienced some ongoing technical issues. Your team worked diligently to address and resolve them, providing continued support and service along the way. Although the problems persisted for a while, I truly appreciated the effort and professionalism shown throughout the process.
Most recently, when another issue arose, you went above and beyond by providing a replacement bike. I was genuinely impressed by this resolution and the care taken to ensure customer satisfaction.
In light of this, I have removed my earlier negative review, which I now realize was written in frustration during a challenging time. I’m pleased to say that my experience has completely turned around, and I am now very happy with both the new bike and the service I’ve received.
Thank you once again for your honesty, commitment, and excellent support. ADO has proven to be a company that stands behind its customers, and I’m truly grateful.
Warm regards,
Ferad Mirzaev
31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Ferad Mirzaev:
Hello! We are very warm and honored to receive your letter! First of all, thank you very much for taking the time to share your experience, and thank you very much for giving us the opportunity to make up for our shortcomings. Customer trust and satisfaction are always the driving force for our progress. It means a lot to us to be recognized by you!
We once again sincerely apologize for the troubles we have caused you in the early stage. We always feel the same when we learn that you encounter technical problems during use. I am very glad that the efforts of the team members finally solved the problem, and thank you for your understanding and patience in the process. It is our responsibility to provide customers with reliable products and considerate services. Replacing your car is just what we should do. Satisfying you is the greatest affirmation of our work!
We know that it is not easy to win your trust again. In the future, we will hold ourselves to higher standards, continue to work hard on product quality control and after-sales service optimization, and ensure that every customer can have a safe and pleasant riding experience.
If you have any needs or suggestions during the subsequent use, please feel free to contact us. We hope you will continue to enjoy the joy of riding, and we sincerely hope that ADO can accompany you to explore more beautiful scenery!
Best regards,
ADO Ebike Team
Great bike and customer service first class
Great bike and customer service first class. I fell off my bike and damaged it. They sent me a spare part for free even though it is two years old
8. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Julie Matson:
Hello, thank you very much for your recognition and praise of our bicycles and customer service team! We were very worried when we learned about the accident, but fortunately you are safe. Providing long-term and reliable services to customers is our commitment that we always adhere to. Even if the vehicle has been used for two years, we hope to do our best to solve the problem for you. Your trust and support are our driving force. If you have any needs in the future, please feel free to contact us. We will escort your cycling journey as always! Sincerely wish you a smooth and safe ride in the future!
Best regards,
ADO Ebike Team
Caveat Emptor
The rims came with holes drilled into them so that the metal filings cut into the tubes causing flats. They literally couldn't even take the time to file them down. The "carbon fiber belt" snapped. The replacement belt came apart in a couple of weeks. The hydraulic brakes completely failed. The advertising is inaccurate and many reviews claim the bike comes with a Gates carbon fiber belt. In actuality, all of the components are cheap imitations. And the "support team" is just helpless AI drivel.
2. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Customer,
We are very sorry for giving you such a bad experience. We take your concerns very seriously. For example, problems such as improper rim drilling, broken belts, brake failure, and non-compliance with the promotion should not happen. This is a serious dereliction of duty and a failure in product quality control and promotion management. We will record and investigate thoroughly.
We sincerely hope to be able to resolve these issues for you and give you a satisfactory solution. We have arranged for someone to contact you and we will do our best to make up for the inconvenience caused to you.
Once again, we express our sincerest apologies and hope you can give us a chance to make amends.
Sincerely,
ADO Ebike Team
ADO Air 20 Pro
Bin jetzt einige Male mit meinem ADO Air 20 Pro gefahren. Bin bisher ziemlich begeistert zu dem Preis. Bisher funktioniert alles einwandfrei, danke. Habe auch schon einige Optimierungen (Spiegel, Griffe, etc.) vorgenommen. Macht Spass.
26. helmikuuta 2025
Oma-aloitteinen arvostelu
Great Bike Overall But Poor Quality Inspection
My first E-Bike experience has been nothing but stress. Decided to purchase the ADO Air 20 Pro after much research and watching YouTube reviews. Received the bike super excited just to find that the rear left fork had a defect/damage to the paint. Large chunk/gouge missing with scratches nearby. Reported this directly to the seller who forwarded the photos to ADO. Took over a week to get a reply and was simply offered a free phone mount and helmet. Since then I’ve also discovered a popping/knocking noise from the rear. After investigating myself it seems to the spokes tension are causing the noise as the wheel rotates under load. I’ve not had the bike taken to a repair shop to be looked at to see if they can fix the noises from the back wheel. The defect in the paint I was willing to overlook given that the bike isn’t going to stay looking perfect forever but now with the constant noise coming from the back if it’s not fixed I will be arranging a return for the bike. The two issues I’ve got really does make me question the overall quality checks carried out during manufacturing. With all the stress of back and forth messages with the seller and them ADO it really has taken away from the fact the bike itself despite its faults really is great to ride and I love the features of the rear indicators and the digital screen. Power of the motor is perfect too easily getting me up hills and build up speed quickly from lights. The only other concern I have is that the advertised range is 100km and the max I’ve got is about 45km. Even with slightly cold weather in the mornings and me being slightly over the weight listed in the range small print online I wouldn’t expect the battery to deliver under half. Just to add I only use level 1 or 2 assist and on eco mode and majority of my commute is along a flat canal. I’ll update once my repair has been completed and whether or not I end up returning the bike.
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Jamie Sterling:
Hello!
We understand your dissatisfaction and disappointment very well, and we apologize for the problems you have encountered. Regarding the paint defects on the left rear fork and the noise at the rear, we can provide you with a reasonable repair plan.
In order to communicate with you quickly and accurately and solve the problems you face in an efficient way, please provide your email information or order information so that we can contact you. We will solve the problems you provide with a rigorous and responsible attitude until all your troubles are properly resolved.
Once again, we apologize for giving you such a bad shopping experience, and sincerely hope that you can provide relevant information as soon as possible so that we can quickly start problem solving work
ADO EBIKE TEAM
I ordered folding e bike as a birthday…
I ordered folding e bike as a birthday present. I payed 1500 for it and my payment and order was succeful. On official web it is stated that shippement will be in 7 days, but after 2 weeks I got an e mail from ADO that they don't ship to Croatia. I feel I have been scamed by this seller. After I lost my time on shopping and waiting for percel, I'm afraid I will loose 1500€. The present is alrady ruined. Shitty company, shitty service.
30. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Matej Jelović:
Hello!
We are very sorry that this shopping experience has brought you an extremely unpleasant experience. Due to logistics restrictions, we are unable to ship the folding electric bicycle you ordered to Croatia. If you have other delivery addresses, please contact us in time and we will arrange delivery for you as soon as possible.
At the same time, if you choose to refund because you cannot receive the goods, we will immediately refund you in full to ensure that your funds are safely returned and you will not suffer any losses.
Once again, we sincerely apologize to you.
ADO Air 28
Zunächst hatten wir ein paar kleine Probleme, aber das Air 28 hat sich als genau das herausgestellt, was ich gesucht habe. Ich bin es bereits über 200 km gefahren, und es hat meinen täglichen Arbeitsweg so viel einfacher gemacht. Außerdem hat die Garantie einwandfrei funktioniert! Wir mussten ein kleines Teil ersetzen, und es kam innerhalb von zwei Wochen an. Insgesamt bin ich sehr zufrieden mit dem Fahrrad!
14. maaliskuuta 2025
Retired Engineer's Toy
At 72, I wanted a “smart” bike that’s light (bad shoulder) and clean (belt drive = no stains). The Air Carbon’s app shows my weekly km like a game – hit 100km/month now! Folds flat to store next to my golf clubs. Only quirks: Perfect for flat bike paths; skip it if your area has hills.
26. helmikuuta 2025
Vastaus yritykseltä ADO E-Bike
Hi, thank you so much for your thoughtful feedback! We're thrilled to hear that the Air Carbon has been a great fit for you! It's great to know it's easy to store and works well for your riding style. We appreciate your insights and hope you continue to enjoy many more smooth rides!
Best regards,
ADO Ebike Team
Bonjour
Bonjour, désolé je déconseille fortement l'achat de ce vélo il est en panne alors que je l'ai très peu utilisé et personne n'a pu me le réparer ; au bout du 1er été j'ai dû changer la batterie et après pour je ne sais pas quel raison il est en panne et personne ni aucun professionnel n'a pu me le réparer conseil, évitez les marques chinoises
8. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Isabelle,
Hello! Thank you for reporting the problem you encountered when using the bicycle. We are deeply sorry for the inconvenience.
We have checked the relevant email records and found that the after-sales support team has tried to contact you and sent you messages using three different email addresses, but unfortunately we did not receive your reply. It is speculated that these emails may have been mistakenly identified as spam and blocked.
In order to solve the problem you encountered as soon as possible, can you please contact our after-sales support team through a new email address? The email address is: support@adoebike.com. Or you can directly leave a message here with your other email address, and we will immediately arrange for someone to take the initiative to contact you and do our best to deal with your problem to ensure a satisfactory solution for you.
We always value the opinions and experience of every customer, and hope to regain your trust in our products and services through this proper handling. Thank you again for your understanding and cooperation!
ADO E-BIKE TEAM
Achat de 2 ado ebike 20 oui MAIS !
Achat de 2 ado ebike 20 pro le 09/01/2025. Je n'en ai pas reçu la facture malgré 5 demandes.
Velos plus lourds qu'indiqué (il faut ajouter le poids de la selle et batterie !)
L'application ne fonctionne pas entièrement sur ce modèle sous Android notamment le positionnement du velo sur l'application et le retour de trajet au moniteur.
Le marquage obligatoire n'existe pas et ne peut être réalisé faute de facture tout comme la couverture en assurance vol (absence de facture). Qu'en sera-t-il, si problème de garantie ?
Le service téléphonique est un répondeur en allemand !
Dommage car RAS pour le reste, pour le momment faible usage (achat dans le cadre de l'utilisation avec fourgon aménagé)
9. maaliskuuta 2025
Oma-aloitteinen arvostelu
So happy with my purchase!
I got my ADO Air 20 pro during Black Friday, and the discount made it such a great deal. The bike performs excellently, and the customer service was fantastic.
24. helmikuuta 2025
Vastaus yritykseltä ADO E-Bike
Hi, we are glad to hear you're enjoying the Air 20 Pro and had a great experience with our customer service. Wishing you many smooth and fun rides ahead!
Best regards,
ADO Ebike Team
Keine Empfehlungen
Vorab: kritische Bewertungen werden eh nicht veröffentlicht, auch wenn das Unternehmen das bestreitet. Lesen Sie neutrale Testberichte und schauen Sie auf die Bewertungen des Unrernehmens (trustpilot), dann werden Sie vermutlich Abstand von einer Kaufabsicht nehmen.
Ich persönlich würde kein zweites Mal ein Rad bei diesem Unternehmen kaufen. Hier gab es einfach viel zu viele Probleme.
6. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Madam/Sir,
Thank you very much for expressing your feelings and thoughts to us candidly. We sincerely apologize for the many dissatisfactions you have experienced in using our products.
We attach great importance to the issues you mentioned and would like to further understand the specific problems you have encountered so that we can solve them more specifically. At present, we have arranged for someone to contact you through the support window. We hope that you can give us an opportunity to explain the problem in detail so that we can investigate and handle it properly.
Regarding the situation that the critical comments you mentioned are not published, we will further verify the relevant procedures and regulations of the company to ensure the openness and transparency of information. At the same time, we are also concerned about the rating issues on trustpilot you mentioned. We will attach importance to these feedbacks and work hard to improve them.
We are well aware that there are still many areas that need to be improved. We sincerely hope to regain your recognition through communication with you and solving problems. Looking forward to communicating with you at the support window so that we can solve your problems as soon as possible.
Trustpilot-kokemus
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Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
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