Abercrombie & Fitch Arvostelua 632

This company is a crook. 😔
I’ve been a loyal customer for over a year. Spending thousands with the company. I mainly purchase from their online store, and had no issues with getting packages delivered, until recently.

I had a package go missing. They use a weird tracking courier service called “OnTrac” which I have never heard of before. For a large corporation like Abercrombie’s, wouldn’t they use a reputable shipper like Fedex, UPS, USPS, etc??? Anyway…. I did my job which was to track the package and notify Abercrombie of a missing package in a timely manner. They are refusing to reimburse, or redeliver, and told me to take it up with OnTrac.

OnTrac is also giving me the run around and telling me to take it up with Abercrombie. What AWFUL business practice. To a loyal client who has spent thousands and never complains?

By the way, if anyone is wondering. I ship all my packages to my business address. The safest address I can think to send it to because I don’t have neighbors. Just a front desk that I PERSONALLY manage. So the package can, and only would have to be, delivered INSIDE my business when doors are open, directly to ME!

So sad that I will have to stop shopping here because the company has unfairly stolen my money. I’ll be pulling out my stocks from this company too. I can’t support a huge retailer who takes advantage of their clients. This company used to be known for being a huge bully, and looks like they still are. 😔

Great company good quality clothing and always deliver on time. Well done !

Beautiful clothes came really quick

Have placed many orders over the years. Always quick to deliver. But when I asked to return an item (for the first time ever), I find out that the only way to return an item in Greece is to take to UPS which is located near the Athens airport.... Online chat support first suggested I return the item to any US store.... Then they suggested I take it to any other carrier and pay for all return fees. You expect me to return an item paying 20% of its value out of my own pocket? While you have no provision for your clients who do not happen to be based near the Athens airport in Greece??? Email support also unresponsive for days.

UPDATE: Had to contact them again. Once again they only suggest I use any other carrier and not even offer to pay for the shipping costs. It's a joke given I've placed multiple orders over the years and never returned an item before. They only care for money and have lost all credibility post discrimination scandal

Do not order from Abercrombie & Fitch unless you want to risk losing your money. We returned an item due to poor fit a month ago. They keep delaying the refund and we are on the 3rd delay. It seems we may have to go through the credit card company to get the money back and even they are reluctant due to Abercrombie saying they will refund. They just never do. They have become a very shady business. I would give them a zero if I could.

Ik heb recent een bestelling geplaatst op de website. Na aankomst van het pakket kwam ik al snel achter dat het bestelde flesje parfum leeg was. Ik heb meerdere keren contact opgenomen met de klantenservice. Deze hebben mij belooft een nieuw flesje op te sturen maar daar is helaas niks van gekomen. Vervolgens werd mij verteld dat het parfum op was en dat ik mijn geld terug zou krijgen. Inmiddels zijn wij al 1,5 maand verder en ik heb nog steeds niks ontvangen. Slechte klantenservice ik zou het niet aanraden om hier te bestellen na deze verschrikkelijke ervaring.

I have recently been ordering online as there is not a location near me. The items did not fit so I returned them and despite having the shipping confirmation that the items were returned by purolator I did not receive a refund. After reaching out and much back and forth they finally issued a refund.
I ordered something else a couple weeks later, once again needed to be returned for sizing, had confirmation of the item being returned but did not receive a refund. I reached out and was told to wait 10 days for processing, more than 10 days have passed and still no refund. Do they think people are not going to check their accounts and they can just freely keep the money? If you have returned an item, ensure you actually get your money back!

Wasted a lot of time and effort going on backorder for the item to go back and be cancelled, then come back into stock on the sale, to then speak to an agent to be told to order it again now it was in stock... for it to be backordered and cancel out.

Basically - go to ASOS, avoid the main website sales at all costs.

The worst experience I’ve ever have with any retailer company !!! I didn’t get any refund for my stolen parcel what was left in the wrong safe place.
They completely don’t know the law. Customer service is located in completely different country than they sell. They reply for emails at 4-5 am and after 4-5 days. They’re without any knowledge of the UK law. They do whatever they want. Disgusting! Especially for such an overpriced clothes !!!!

I was really excited for the new improved Abercrombie clothes and started buying a lot of clothes from them again. I had to reach out to customer service when I had an issue with a shipment being stolen and they refused to resend the package. Told me I could rebuy the stolen items and wouldn’t issue a refund. After all the PR to fix the horrible culture of the brand in the 90s they still can’t figure out customer service.

Terrible Customer Service and Unacceptable Response Times

I had a truly frustrating and disappointing experience with this company. On Monday, June 10th, 2024, I placed an order on their website and immediately realized I needed to cancel it. I promptly contacted their customer service via email the same day, requesting a cancellation and a refund.

Shockingly, it took their service team two whole days to respond to my urgent cancellation request. By the time they finally got back to me, the order had already been processed and submitted, completely ignoring my initial requests. This delay is entirely unacceptable and shows a blatant disregard for customer satisfaction.

Despite multiple inquiries on my part, the issue was not addressed promptly, resulting in unnecessary expenses and wasted time on my end. This entire situation could have been easily avoided if the staff had taken my cancellation request seriously and acted on it the same day.

It is evident that this business does not value the time and money of its customers. I will never engage with their services again and strongly advise others to avoid this company at all costs. Their customer service is inefficient, unresponsive, and ultimately detrimental to a positive consumer experience.

Avoid this company if you value your time and money.

This is a complaint about the interview process for the position of sales assistant. The treatment of the people they supposedly want to hire is horrible and humiliating. I applied to the shop located in the Westfield shopping centre in London. I applied in the normal way and received an interview offer. I responded indicating my availability of date and time, but did not receive confirmation, which I found strange. Despite this, I attended the interview at the suggested time. Upon arrival, during roll call, my name was not mentioned and, in a humiliating manner, I was made to get off with an employee who simply told me to leave. I felt discriminated against and humiliated by the lack of ethics and morals of the shop staff. In addition, I noticed that all the employees were white. I am of brown skin and from Latin American origin, which makes me think that there is an obvious bias in their hiring process.

Ordered to the wrong address and contacted customer support and we were able to get a resolution and get package delivered to my daughter

Their customer service is amazing. They have a customer service employee named Zia who is super nice and helpful.

Bought a pair of jeans that had those stupid elastic lines after two washings. Brought to store they could not do a return ( I did not have receipt) but agreed the jeans were a mess. Suggested I call Customer Svc, what a waste of time....since I am not a loyalty member they had no options available. These are lower quality than Walmart jeans...never again shopping at Abercrombie. Poor quality.

Was sent someone else’s entire order instead of my own that I paid expedited shipping for. The packaging slip contained another customer’s private information and I am guessing that my information was sent to someone else. Spent an hour on the phone with customer service and they told me that I would have to wait 24-48 hours to request a reshipment because “the package may still be out there to be delivered” yet the tracking order number showed as delivered with FedEx. Decided to chat with customer service instead and they were a little more helpful. They reshipped my items (that again, I paid expedited costs for) but was notified that their distribution centers are closed on weekends so it would be 4-5 days until it arrived. Overall would not recommend ordering from this company online.

Zo fijn geholpen door de klantenservice. Echt toppers!!!!

I purchased some clothes for my daughter. NINE days later I tried to return them as they didn't fit and/or she didn't like them. At no time did the cashier say any items were final sale and neither did the receipt. I repurchased 2 of the exact same items in a different size for my other child and they DID NOT ring up as a final sale. They will not even give me a credit for the store. How can they NOT TELL the customer items are final sale verbally and on your receipt, then purchase the same items in a different size and they're not a final sale. I will NEVER shop there again!

Annoying you have to pay for returns but my fault for not checking returns policy.
Puts me off ordering again. Quality of clothing is lovely but I'm between sizes so like to order 2 sizes.
Lots of quality brands who offer free returns so for me I will be sticking with those.

I wish I could give zero stars to this company.
Placed my order 11th of May,supposed to arrive 15th of May .Contacted customer service twice and got the same response 'someone will contact you in two days' .Today is 19th of May .Such a lie ,no-one got in touch so i asked for a refund as I no longer need my order.Again was told they will put a note for the refund.God knows when I will get my money bag.I will need to open a bank dispute against them if I do not get my money back.
How come they get your money first thing but to refund you have to go through so much hassle.
WISH I READ REVIEWS BEFORE PLACING THE ORDER.
AVOID AS TOO MUCH HASSLE TO DEAL WITH THEM.