Abercrombie & Fitch Arvostelua 99

Product not received and customer service is poor

I love the brand and my jeans were packaged very well. They are very comfortable to wear. I’d say the delivery time is good as well. Overall, Perfect! ⭐️⭐️⭐️⭐️⭐️ 😊.

I went to the Kensington high street store yesterday and was very confused by the American sizes. Maneeb was extremely helpful and explained it all to me. She went out of her way to support my shopping experience (it had been a very long time since I last went shopping).
Thank you Maneeb for all your help yesterday. 5* to you 😊

Be warned, their 3 pack t-shirts come in a box all rolled up, if you remove one of these tshirts from the box to try on, they are then considered under the same policy as thier underwear which is not returnable which is the most ridiculous thing I've ever heard! In all my many years of clothes shopping I've never heard of such a policy!

I love Abercrombie & Fitch and shop there often, which is why this experience was disappointing
I spent over 90 minutes trying to do an exchange, only to learn that exchanges are limited to the exact same item. If your size or colour isn’t available, you’re forced into a refund instead of being able to easily exchange or reorder
The return process was also confusing — I expected a QR code but was initially only sent a printable label, resulting in a wasted trip to the post office and more frustration
I’m sharing this as constructive feedback. The products are great, but the system could be much more user-friendly and flexible. Hoping to see improvements because I genuinely love the brand

I tried today to order a £10 e-gift card from the website. Each time I tried, it told me there was an error in processing. I contacted A&F to be told there was no e-gift card available for £10.
So why is it showing on their website? We're not all so well off that we can afford a minimum amount of £25!
I was told by the chat person(?) they would take my feedback and document it. Don't document it, do something about it. I wasted far too much time trying to order something from the website that isn't available.

Ordered a mclaren jacket. Love it so well made and looks really good.

Absolutely useless customer services. I'm a new customer. I've reached out for help 3 times, I've had exactly the same AI Generated reply from 3 different advisorso but they still haven't resolved the issue. Will take my custom elsewhere.

The item I received was faulty and not as described. I ordered a medium size, but one of the items was mistakenly sent as a large. This kind of oversight is unacceptable and indicates a lack of quality control.

Returning the faulty items was a frustrating ordeal. I followed all provided procedures, yet the ongoing lack of communication about my refund has added to my dissatisfaction. I expected a smoother process, especially when dealing with defective products.

The overall customer service experience has been disappointing. I did not receive timely updates about my return status or refund, which negatively impacted my perception of the brand.

I had high expectations based on prior experiences, but this transaction has significantly impacted my view of your brand. It feels like customer loyalty is not valued, and I am left feeling frustrated and unsupported, and STILL without a refund whilst they continue to keep my return.

Received my lovely jeans next day. Very good quality fabric. Very happy thank you so much.

Shopping at the Trafford centre Manchester for a present for my son’s birthday. Received fantastic customer service from one of the managers ,Jenny, who helped me source the perfect items .she was very helpful , gave me great advice on your products and aided me in my choice.

I've just wasted an hour of my life ordering £470 worth of clothing. Just as I go to pay, I am alerted to 4 pairs of jeans in my size being now sold out.

I am beyond frustrated/devastated.

Surely, they should protect items in your basket before payment? I'm very unhappy.

Items received as stated, good quality! Great chat response from customer service. However, issue not rectified; promotional discount was not applied to price I was charged. Contacted customer service, Got told this would be changed accordingly, I thought great! Received an email saying they cannot readjust the price on some items as these were already out of stock. I thought this was ridiculous since it was a mistake on their end. It also states on the website that returns will be free, I was charged £1.95. I already worn one of the items and is also because its now out of stock and apparently this means they cannot give me a refund for the amount that I overpaid. First order but I will not order again, unfortunately. Avoid

Ordered on online in UK. You have to print your own returns label. The post office doesn't recognise the QR code as it's different than most. Had to pay £18.55 for postage. Company really needs to sort out it's returns to keep customers. It should be easier than this. Most companies supply a label.

70040089570 Perfect! Abercrombie smashing it again

I love A&F sm, it isn't easy to find pants that fit me. I now have 6 pair of pants from A&F, unfortunately they aren’t available in asia so i did most of my shopping in the uk. Hopefully you will expand to asia, i love your brand so much and the clothes are so well tailored and i would actually pay that much for them. You’ve made me like my body again and I am indebted. I cant shop in your stores anymore as i am moving back home but I just wanted to send my gratitude and wish you success and more.

Order Number: 70038265506
I have ordered navy classic suiting blazer at 60£ in offer! What a bargain! High quality blazer! I have also had to return another item and the return process was very quick! Looking forward for my next order :)

everything is out of stock all the time, the website encourages you to impulse buy items by telling you how many people are viewing a certain item etc.

Focus on getting things in stock before trying to scam and dissuade

I would like to express my gratitude for the exceptional customer service I received during my recent visit to the Abercrombie store at the Trafford Centre in Manchester. I would like to commend your Store Manager for her outstanding assistance. Her professionalism, kindness, and patience truly stood out during my interaction with her. As I explained my query, she listened attentively and provided me with thorough and helpful guidance. Her willingness to assist and her genuine concern for ensuring my needs were met made my shopping experience both pleasant and memorable.

Really bad service overall.

First purchase they sent me someone's else's invoice with all their details.

Second purchase they tried to charge me twice then lied about it. Luckily my bank reversed the charge.

The customer service is awful didn't even get an apology.

Big shame as the clothes are really good but I avoid buying from them.