7 For All Mankind Arvostelua 

Ik heb 5 broeken gekocht!!! Allemaal super slechte kwaliteit! Na eenmaal wassen op de 30 graden en geen wasverzachter waren de kleuren vervaagd. Wat is dat voor een schande! Tijd om over te gaan naar een ander merk want voor 220 euro per stuk verwacht je echt wel wat anders! Het lijkt jeansmateriaal uit een bazaar!

Don’t expect to receive your refund within a reasonable period if you return your purchase after ordering on line. I’m still waiting after 6 weeks from when 7 For All Mankind received the goods back into their warehouse. I won’t be buying from this company again.

Really wish I had read these reviews before I purchased. I advise anyone who is thinking of purchasing from 7FAM UK to shop elsewhere!!

I returned 2 pairs of jeans on 07/02/22 and I’m still awaiting a refund. I have contacted 7FAM UK on several occasions by email and telephone, only to be told over and over again that my refund will be credited ‘very soon’ however the refund has never materialised.

When I asked Bobbi to escalate the case she refused, she also refused to put me through to someone more senior and refused to put me through to the accounts department.

Extremely unhelpful customer service team, I believe they have no intentions of returning the £378 they owe me, I therefore have had to resort to making a claim through PayPal and my credit card.

Needless to say I will never shop with 7 FAM UK again.

Warning.
Please eead carefully before ordering from this company.

Ordering is easy. Smooth transaction. Payment taken. Goods arrive within days. Nice jeans.

Returns and refunds however are not.

Jeans i ordered not colour described and advertised.

Returned 23/12/2021.

Emailed proof of return 5/1/2022 as had heard nothing and not received my refund. Email came back with some excuse about it being shipped back to Netherlands and refunds taking longer because of Brexit. It's BS.

Waited 2 more weeks so called and was fobbed off but assured my refund was coming as soon as they received the goods.

Called a week later to be told same.

Called first week into Feb and Sean tried to fob me off again but this time I threatened to go to my payment method and open a case. He reluctantly put me on hold. He came back and offhandedly told me my goods had been received in the warehouse 14/1/22 and processed but they had not refunded me! He made some rubbish excuse about a glitch in the system. No apology!! I was told it would be escalated to the team dealing with refunds and I should hear in a fee days. Of course I didn't.

This went on a couple more weeks. Bobbi spoke to me the next 2 times I called and kept assuring me that it had been escalated and I should get a refund soon.

Weeks have passed.

I waited until today 8/3/2022 and called paypal who I made the purchase through. They immediately opened a case and escalated it to a claim. They wrote to 7for all mankind and were giving them 10 days to respond. Within the hour my money has been refunded and the case closed!!!! So they could have issued a refund all along. I don't believe rhey ever intended to refund me.

So people, go to your payment method to claim back your money before the time limit runs out.
Be aware if going through paypal your statutory rights are not protected- ie your reason has to be eg faulty or not as described which mine was.
But credit cards under section 75 should cover it all- eg if it is just you changed your mind etc.
Good lick.
And steer clear if you are thinking of placing an order

Awaiting a refund for some jeans that did not fit which I bought In December, I will never use this company again like many others.

Returned item 2 month ago and still no refund.
'Bobbi' seems to be an automated customer service with no helpful support whatsoever.
Will not buy from this company ever again.

Really disappointed in the customer service from this so called premium brand. Got a pair of jeans from them that have clearly got a flaw in the material. Without even asking for them back for inspection it has been dismissed as normal wear and tear. Was only asking and expecting a replacement to be sent.

STILL no refund, despite receiving my order of over £400 back to their depot on 19th Jan. they told me it needs to be sent to their Netherlands depot, however that’s pretty irrelevant seeing at the law states that they need to issue a refund after 14 days of receiving the goods which they did weeks ago. They could walk them over the the Netherlands for all I care, just refund my money!

Shocking ! Ordering no problem delivered in few days. The fun begins when you return items and wait for a refund . Reading previous reviews it seems this is a big issue with this company. Waited a month and half and I had to chase. You are better calling customer services rather than emailing as you will receive a automated blur. Never ordering from them again

Normaal wel fan van deze broeken maar bestel ze alsjeblieft niet op hun eigen site.
Na weken nog steeds mijn geld niet retour gekregen terwijl de bevestiging van ontvangst begin vorige maand al kwam. Onvriendelijke en arrogante customerservice die niets voor je doen. Geen aanrader.

Do not buy from this company!
Quick enough to take your cash but I’ve now been waiting for a refund of £210 for 1month!! Absolutely unacceptable😡
They have received my return but won’t be refunded until it reaches their warehouse in the Netherlands!
I’ll never buy again from this company customer service is atrocious.

I was told on 15 December that my items had been received by the return warehouse and I would receive a refund in 10 working days. It has now been 6 weeks.

I've emailed them, spoken to their chat and called their care phone number today. I was told that they are having "technical difficulties" and cannot access their system.

As per the Consumer Rights Act 2015, section 45:
"A refund must be given without undue delay, and in any event within 14 days beginning with the day on which the trader agrees that the consumer is entitled to a refund."

7 for all mankind has broken the law.

Judging by the other reviews on TP, it looks like breaking the law is how they conduct their business

If anyone from the care team are monitoring this channel, my return order number is 0006214171

Do NOT buy from this company! As stated in the majority of reviews they do not refund your money within the legal 14 days. Worse still they seem to think this is ok as they state it has to be returned to the Netherlands first and that can take 30 days+ The fact that it arrives with them initially in the UK is irrelevant. Seriously. Unless you know you won’t have to return then don’t buy. Loads of online companies have their warehouses abroad and don’t behave like this. They’re a disgrace. I wish I’d read the reviews before buying.

I have been very disappointed with both the quality of the jeans I have received and the response from 7fam customer service. I reordered a pair of jeans that I bought a couple of years ago (same product number) as they were good quality and I wore them a lot. I thought I would also buy them in black. Unfortunately, the design and quality was not as good as before, but they were ok. On the other hand, the black pair were some of the worst quality jeans I have bought. I wore and washed them once the colour became patchy and the jeans were completely stretched out. This was not a sizing issue or to do with how they were washed, as the other pair have not had this problem. I got in touch via email to ask what their policy was with faulty products. They took weeks to respond and asked for more information – but this was over the holidays. I sent on that information and no one contacted me to explain what their policies are. Instead I was sent a replacement pair that I did not want and will have to return. I have been told that is the only way they will refund and resolve the issue with the original jeans. A crazy system, I will not be shopping with 7fam again. I wish I had looked at their reviews, as it looks like I am not alone in my experience. I really don't enjoy having to send multiple emails and call multiple times just to get what should be a basic resolution to an issue. Do better 7fam if not for your customers but for the poor folks in your customer service teams! If it wasn't for the fact these jeans are so expensive I would have just thrown them in the bin.

Order-Nummer 7000297201 23.11.21
2 Hosen gleiche Passform bestellt, eine Hose war ca. 3cm kürzer, wurde retourniert, Geld kam umgehend zurück
Die andere Hose THE STRAIGHT BAIR PARK AVENUE dark blue (152€ im Sale) wurde einen Tag im Büro getragen und war danach dermaßen ausgeleiert, dass sie 1-1,5 Größen weiter geworden und am Knie, Oberschenkel und Po total ausgebeult war.
29.11.21 fernmdl. Kontakt mit Kundenservice, sollte alles schriftlich mit Fotos machen.
30.11.21 diverse Fotos mit detaillierter Beschreibung an Kundenservice.
01.12.21 Antwort mit Fragenkatalog.
01.12.21 alle Fragen beantwortet, u.a. ob man die Hose gewaschen hat und womit.
17.12.21 Antwort vom Kundenservice: soll die Hose waschen, wahrscheinlich würde sie danach in die ursprüngliche Form zurückgehen. (Als wenn man jede Hose nach 1x Tragen wäscht, damit sie die Form zurückerhält, was für ein Unsinn)
04.01. Hose gewaschen, Fotos des Waschmittels, der Waschmaschine und des Waschprogramms sowie Fotos der immer noch ausgebeulten Hose an den Kundendienst gemailt.
20.01. fernmdl. Kundendienst kontaktiert und nach Bearbeitungsstand gefragt, keine Antworten. Sie werden mich kontaktieren. Auf meine Frage, warum die Hose nicht zurückgeschickt werden kann und dort begutachtet wird: Antwort „dann hätten wir hier ja tausende Hosen liegen, die reklamiert wurden“. Oha, da müsste man doch seitens des Herstellers nachbessern, oder liege ich da falsch.
Okay, Kundenfreundlichkeit und Service total negativ, die Qualität ist sehr schlecht. Wer weiß, wie lange dieses Elend noch dauert.
Wieder eine Marke, die ich definitiv nicht mehr kaufen werde.

Only given one star as I cannot give none emailed 4 times with no response they have failed. To give a refund 6 weeks after my return. Will not engage they are totally corrupt

Heel slecht bedrijf. Onethische broeken. En nog slechte kwaliteit ook.

Returned a pair of jeans at the beginning of December. They only notified me they'd received the jeans just before Christmas. Still no refund through despite multiple emails. It's been almost a month.

Now wondering if I can charge this back on my credit card.

I ordered 2 x pairs back in November, they received them back on Dec 8th 2021, still no credit back to me…. Lady on the phone was very rude and said it could take another 30 days….. awful customer service. Such a shame as I e been wearing 7’s for 15 years 😏☹️ Give me my money back!

Still waiting for refund. Despite return in November still waiting despite phoning and emailing.