I registered and purchased e-books from 21 Draw YEARS ago, and recently remembered that I did and decided to retrieve those. 6 years have passed since my purchase and the customer service was just out... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I purchased the book two months ago, but unfortunately, it was lost in transit. I have contacted customer support several times, but the issue still hasn’t been resolved. I have been waiting and follo... Näytä lisää
My original post was: Disgusted at auto renewal practice. Never was notified of upcoming renewal (and yes I checked spam folder). They charge first and inform you later. Now, however, I chang... Näytä lisää
I did a degree in Illustration but feel I've learnt more through 21 draw than I ever did at Uni. Wish I'd discovered this years ago. I have recommended this to other artist I meet young and old. Y... Näytä lisää
Yrityksen tiedot
- Oppimiskeskus
- ja myös
- Erityiskoulu
Yrityksen kirjoittama
21 Draw offers online courses and books on how to be a better artist for students of all skill levels. Our contributing artists and instructors are the best in the world.
Yhteystiedot
Box 130, 74140, Knivsta, Ruotsi
- contact@21-draw.com
- www.21-draw.com
3,9
Hyvä
81 arvostelua
Pyytää asiakkailta arvosteluja
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Really great content
Really great content, lot of variety and very well done. I’ve had my eye on it for a while and so glad I’m finally doing it!
24. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Hi Shiran,
Many thanks for your lovely review. We are glad to hear that you decided to sign up for our courses and enjoy it :) Don't hesitate to contact us if we can help you with anything!
Uma boa experiência
Estou muito agradecido por poder fazer cursos de alto nível da 21Draw. São professores experientes e muito capacitados. A tradução do curso em tempo real para o Português foi um detalhe que achei muito bem-vindo. Recomento muito os cursos.
18. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Hi Salomão,
Many thanks for your nice feedback! We do our best to find some experienced artists who are also good teachers with different styles, so we like to hear that you appreciate this. We do our best to have all our new courses translated in Portuguese-or at the very least subtitled in Portuguese.
We wish you a good time with our courses and a great creative week!
Super good art service
Super good art service. I'm learning how to make illustrations and other artwork.
9. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Hi Michael,
We are delighted to hear that you are having a great time on our platform! See you soon in 21 Draw :)
Me gustan los cursos y que los…
Me gustan los cursos y que los profesores sean internacionales con mucha experiencia.
Voy notando cambios en mi estilo y voy mejorando
12. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Hi Veronica,
Many thanks for your lovely review! We are delighted to hear that our courses helped improving your drawing skills. Indeed, we do our best to find some experienced artists who are also good teachers with different styles, so we like to hear that you appreciate this. See you soon in 21 Draw!
The lessons are fantastic!
The lessons are fantastic! I was 64% through one and the videos stopped playing. I contacted support and the issues was resolved within less than 24 hours. I highly recommend 21 Draw to anyone who wants to learn!
11. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Hi Dacia,
Many thanks for your positive reviews! Indeed, things happen :) But we are glad to hear that you are happy with the way we have handled the issue and we hope that you have enjoyed the rest of your course.
If anything happens, please contact us again and we will be happy to assist!
Problem solved
There had been a problem with the videos where some weren't playing, but I was made aware that the problem was being fixed and then again that the problem had been fixed, so I was able to finish the courses.
12. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Hi Samuel,
Many thanks for your positive reviews! Indeed, things happen :) But we are glad to hear that you are happy with the way we have handled the issue. Please don't hesitate to contact us again if you need any assistance from our side!
Great courses from wonderful teachers
Great courses from wonderful teachers! I look forward to learning all I can! 😀
9. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Hey Beck,
Thanks for your positive feedback! We do our best to select artists that are not only good in what they do, but also good teachers with a talent to communicate their passion and, from the above, it sounds like we did something right-which we are delighted about.
We should publish about 10 new courses before the end of the year, so we hope you will enjoy those new ones too.
In the meantime, we see you soon in 21 Draw! :)
Great course for where my education/experience is lacking
I have taken several courses on 21 Draw to both brush up on my already existing skills, as well as learn some new ones. I graduated with an animation degree, but there were some issues with the main teacher being let go. Points of focus like character design, animation basics, and character driven illustration that should have been heavily focused on were either skipped over, or only touched on briefly. The variety of instructors, and the diverse set of courses that are offered are both a refreshing and a super helpful way to step back into the illustration and character design process and get my feet under me from what I felt my education lacked. Learning from instructors and peers working as illustrators, designers, and animators has allowed me to feel more comfortable and confident in reaching the goals I want and need to for my career. Overall my experience with 21 Draw has been great, and I have even recommended it to others who share my interests and similar career goals.
11. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Hi Sara,
Many thanks for your lovely feedback and, even more, for recommending us around you. We have at hear to build a community of artists so, this is the kind of experience is exactly what we like to hear about :)
It's really rewarding for us to hear that we have been able to fill up a gap in your drawing teaching path. We hope our latests releases-and the ones to come, will allow you to go even deeper in the learning of your drawing skills.
In the meantime, thanks again for this and see you soon in 21 Draw :)
This is an amazing course
This is an amazing course. For sometime I've wanted to draw and self learning can be ok but having a course for direction helps so much more. I really like the bite size tutorials and marks enthusiasm is catching. If your looking to draw and have put it off, give this course ago you won't be disappointed.
7. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Hey Steve,
We are delighted to hear that you enjoyed this course! Since its publication earlier this year, "Learn to Draw in 21 days" have definitely enchanted our drawing community and is one of the most popular course we have at the moment. And we understand why: Mark Kistler's energy and joie de vivre are hard to resist :)
We published 5 other courses since, so don't hesitate to browse our course catalogue https://www.21-draw.com/course/ and contact us for any question!
Very informative
I am having a great time! It's nice to finally work on the skills that I took for granted for such a long time.
5. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Hey Aziellane,
We are happy to hear that 21 Draw helped you rediscovering your drawing skills.
We have published 6 new courses this year alone and are planning to release 10 others before the end of the year, so we are sure you will find other ways to make the best of your 21 Draw subscription in there :)
All the best in your creative journey and see you soon on our platform!
Excellent customer service
Excellent customer service, very kind and helpful! And quality courses too! Overall, great website/company!
7. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Hey ZW,
That's definitely something we like to hear! Customer service-and our customers in general, are at the heart of everything we are doing, so we are delighted to hear that you appreciate this.
Don't hesitate to contact us if you need any help with your 21 Draw, our lovely team will be more than happy to assist! :)
5 stars easily, superb
After deciding to re-ignite my love of drawing and wanting to learn how to draw digitally and not just stick with traditional art, I was looking for online courses that I could do at my own pace and could offer me a wide range of subjects that would interest me and cater for my skill levels as I progressed. 21 Draw looked to offer a large selection of courses on many subjects delivered by a range of highly skilled professional artists. I decided to give membership a go, what a fantastic decision that has proven to be, 21 Draw is outstanding! There are so many courses to choose from for all different levels of skill that cover the many concepts of drawing I needed to improve my drawing ability. The courses I have done so far are really well structured and the knowledge and teaching methods of the instructors is superb. I have also discovered that they have a community section that lets me submit work and receive really helpful supportive and constructive feedback on many of the courses. I give 21 Draw 5 stars easily and would strongly recommend 21 Draw to anyone looking to either start their artistic journey or those who are already skilled in drawing wanting to refine and develop their skills. I have only just scratched the surface of what 21 Draw offers and already my drawing ability and artistic knowledge has dramatically improved. Fantastic work to all at 21 Draw, just excellent.
5. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Hi Jason,
Many thanks for your positive review! We are delighted to hear how 21 Draw could help you re-discovering your love for art :) That's part of the reason why we do what we do!
We are working on improving our offer even more with 6 new courses released this year already and 10 more to go! We hope you will enjoy them as much as you enjoy our platform so far!
Thanks again for your lovely feedback and see you soon in 21 Draw :)
Excelent service! So Kind and fast!
Marie was so nice and everything went nice and fast! Im from Chile and customer service here its very rude and slow, thank you!
27. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Thanks alot for your review. It's very nice to hear that you had a nice experience. I will pass your nice comments on to my colleauge Marie :) All the best!
Read the refund policy carefully
Read the refund policy carefully. They will do everything to deny it. Almost bordering scam.
13. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Thank you for your feedback, and I apologize for any dissatisfaction you experienced. We're a small company and strive to provide the best experience to our customers, so it's unfortunate to hear that you weren't happy.
We do have a 30-day refund period for canceling subscriptions. However, we understand that the automatic renewal process may not have been clear enough. We're working on making this much clearer on our website and during the sign-up process to avoid any confusion.
You should have received an email notifying you about the automatic renewal a week before it took place, but sometimes it ends up in spam. Also, sorry for the delayed response. We didn't realize there were reviews being left here on Trust Pilot. Once again, I apologize for any misunderstanding, and we truly appreciate your feedback as we strive to improve.
Thanks again for your comment.
Ryan
I love 21 Draw
I love 21 Draw! I thought I could never learn something tangible like drawing and painting through video, but their courses are super helpful and fun!
Reading the other reviews here I was seriously considering not enrolling, but I read their refund policy which is clearly mentioned in their website: no refunds for a renewed subscription - so if you don’t want to renew it, just remember to cancel it before.
In my case, I still have 2 months to go but I guess I’ll renew it, I still have lots to learn and it’s a good use of my time.
1. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Hi Katie!
Thanks so much for your review. It's great to hear that you are enjoying the platform. That is what we aim to do and it makes me so happy to hear you are learning and having fun!
We were also surprized reading the other comments because most of the feedback we get on the platform is very positive. But now we know that we need to be clearer with the renewal process, and we will do that.
Thanks for your suggestions and lovely feedback. We will continue to get the best artists so that you can learn from the best! See you at 21 Draw :)
Horrible customer service
Horrible customer service. I was not using the service but automatic renewal was enabled. When I received notification I asked to cancel my renewal and the answer was not.
14. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Firstly, I want to thank you for sharing your feedback. I'm really sorry to hear that you weren't happy with your experience. As a small company, we take immense pride in delivering the best possible experience to our customers, so it's disheartening to learn that we fell short of your expectations.
I'd like to address your concerns. We actually have a 30-day refund period in place, allowing customers to cancel their subscription if they need to. However, it seems like the yearly automatic subscription renewal process may not have been as clear as it should have been. Rest assured, we're actively working on making this crystal clear on our website and during the sign-up process, so that customers are fully aware of the renewal terms before they buy an annual subscription.
Regarding the notification email, you should have received one about a week prior to the renewal, giving you a heads-up about the automatic subscription renewal. If you had received it, then you would have been able to cancel in time. I apologize if you never got it. Sometime these can end up in spam. Also, sorry that there was any delay in our response. We weren't aware that reviews were being left here, and I'm sorry for any confusion caused by that.
Once again, I truly apologize for any misunderstanding or inconvenience. Your comment means a lot to us, and we genuinely appreciate your feedback. We're constantly striving to improve, and your insights are incredibly valuable in that process.
If there's anything else we can do to address your concerns or assist you further, please feel free to let us know. Thanks again for taking the time to provide your feedback.
Better tutorials on yt or patreon
I finished few courses and I would say I can find better tutorials on youtube. Some of the artists don't go too deep in the topic and some of them are going so deep that it starting to be some medical lecture... Seriously, it's even better to support your favourite artist on patreon than subscribe 21 draw. It's not worth that money. If you like some of these artists, go and support them, bmaybe you'll be happy. They didn't publish my opinion on 2 tutorials which was negative (i gave 2 or 3 stars), so obviously courses rating are scams like hell. Now I'm scared there won't be any option to cancel that subscirption at the end, but I guess there would be more information that this site is scam. If you are still wondering about buing their courses don't get excited by the tutorial quantity, because not all of them are a quality tutorials. Find someone who you like on patreon and I would guarantee that you will get valuable content there (of course depends on artist, but those who has a lot of followers provide quality content) and probably you will get some brushes there. Good one.
26. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Thanks for your comment and feedback. We always try to create the best content along with our artists. We will continue to do so and hope that we can constantly improve. We publish all reviews on our platform and if a course falls below 4 stars out of 5 then we remove it. We've removed 2 courses to date out of around 50. We find this feedback very useful as it helps us only offer premium content. Apologies that you werent happy with the platform, and thanks for your review.
Like I said to the other reviewers who had a similar complaint, I understand that the clarity surrounding the automatic subscription renewal may not have been good enough, and we are actively working on making this process much clearer on our website. Our goal is to ensure that customers have a thorough understanding of the renewal terms before making any commitments.
Additionally, you should have received a notification email one week prior to the renewal, informing you about the upcoming automatic subscription renewal. However, I understand that occasionally these emails might end up in spam folders, leading to misunderstandings. I apologize for any inconvenience caused by this issue, and we are working to fix this.
Also, apologies about the late response. We were not aware that there were any reviews being left here on Trusst Pilot.
Thanks again for writing. We will continue to work hard to offer the best possible experience to our students.
Horrible Customer Service
Similar to the situation of the other reviewer, my account auto-renewed with no warning, only found out after I got the invoice, I contacted customer support, a few weeks ago and I got no reply.
That is an appalling service and terrible customer service (non-existant). I would add that is a bit pricey for what you get, compared to other sites like Domestika, but fair enough I did know the price before I signed up for it, after a year of using it on and off, I don't think the price tag is justified, and after seeing how they treat the customers, they have just lost another customer.
1. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Hey Rul del,
I'm sorry to hear that you were not happy using our platform. Apologies for that. I understand that your main complaint is like other reviewers that you never received a notification that your yearly subscription would renew. I apologize for the confusion. As I mentioned to other reviewers, I completely understand that we need to be clearer about this. It's easy to forget when you sign up for a yearly subscription and that you may be shocked when the renewal takes place. Rest assured, we are actively taking steps to make the renewal process much clearer and more transparent on our website. Our most important objective is to ensure that customers have a full understanding of the renewal terms before they sign up.
Your other complaint says that our platform is too expensive. While I don't necessarily agree with you, I do respect your feedback. For the sake of perspective please keep in mind that we have almost 50 courses from the top artists in the world, and we only charge $59 dollars for 1 year subscription. That translates to around $1 per course for a year. This is much cheaper than all our competitors, and added to that we also treat our artists the way they should be treated, making sure we pay them well and continuously promote them, so that both 21 Draw and our artist partners can grow together. Not all other platforms do this. We are very proud of this and will continue to work with a select group of artists so that we can give them the attention they deserve.
Sorry for the long reply and the delay in getting back to you. We only seen these reviews recently. Your feedback is truly important to us, and apologies once again. We genuinely value your support and want to make things right. If there is anything else we can do to assist you or address your concerns, please don't hesitate to let us know.
Auto renewal and no refund, passive aggressive customer support
Company auto renews subscriptions with no warning! I contacted them 4 days after I received the invoice and was told they don't offer refunds. There was no warning I'd be charged. I explained I did try to cancel in the past but got an error.
I'm sorry I tried to even mention that, because not only it didn't matter, but I received a very passive aggressive email implying I'm lying, that they have a generous 30 day refund option for first time purchase, and how well intentioned their business really is. They literally asked me to show them more understanding..
I don't see how a business that behaves like that can claim to be well intentioned, but then again the email I got back really shows that they don't care about customer experience at all. Small business are supposed to offer better customer service not worse. Very very disappointed.
Do not recommend! Go to Domestika or Skillshare or literally any other competitor instead.
6. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Hi Ina,
Thanks for your comment and feedback. I'm sorry to hear that were not satisfied about the automatic subscription renewal and the follow up customer service.
Like I said to the other reviewers who had a similar complaint, I understand that the clarity surrounding the automatic subscription renewal may not have been good enough, and we are actively working on making this process much clearer on our website. Our goal is to ensure that customers have a thorough understanding of the renewal terms before making any commitments.
Additionally, you should have received a notification email one week prior to the renewal, informing you about the upcoming automatic subscription renewal. However, I understand that occasionally these emails might end up in spam folders, leading to misunderstandings. I apologize for any inconvenience caused by this issue, and we are working to fix this.
Also, apologies about the late response. We were not aware that there were any reviews being left here on Trusst Pilot.
Thanks again for writing. We will continue to work hard to offer the best possible experience to our students.
Cheers,
Ryan.
Hæver beløb på trods af opsagt medlemskab
Hæver for medlemskab på trods af tidligere opsigelse.
Vil ikke overføre penge tilbage.
30. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä 21 Draw
Hey!
Thanks for your feedback. Apologies that you were not happy with your experience. We are a small company and pride ourselves on delivering the best experience to our customers, and I'm sorry to hear that you are not happy.
We offer a 30-day refund period when customers can cancel their subscription. However, we understand that the automatic subscription renewal has probably not been clear enough and we are going to make this clearer on the site, and at sign-up so that customers know this before they subscribe.
You should also have received a notification email that your subscription would automatically renew a week before the renewal, but sometimes this ends up in spam. Also, apologies about the late response. We were not aware that there were any review being left here on Trusst Pilot. Anyway, apologies for the misunderstanding and thanks for your comment. We are always trying to get better, and your feedback is very useful.
Ryan.
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