1st Direct Pools Arvostelua 

Had a delivery issue with DHL and contacted 1st direct and they have sent me a replacement delivery for next day delivery. What great service, brilliant.

having found 1st direct online i was not sure what to expect, but have only praise for there service, assistance and general attention to my problems. some of the help they gave me was not relevent to the items that i had ordered, which were reasonably priced and the delivery prompt. i wish the were closer to where i live .

Used company for many years. Pool heat exchanger failed after 1 year. Same chemical conditions as the exact same heat exchanger that lasted 6 years before. No refund or exchange !!! Their view was the manufacturer said the only failure mechanism was the chemicals. Totally ignoring any weld defects. Then they ask me to send it back to the manufacturer at my cost so they can tell me the same thing. Be very careful with this company. Very very poor customer service

Great company used 1st Direct for nearly ten years for my chemicals and parts. Always helpful and efficient.
ordering and delivery always quick and easy.

Excellent service and quick delivery. When I had a question I phoned up and was put straight through to a person who could help.

Absolutely shocking requested parts I needed after they told me to get an engineer to check then supplied different parts not what was requested! To add to this had to pay import duty they failed to mention! Disgusting company

Good products and both times I ordered they arrived the very next morning. Great service

1st Direct Pools are exemplary. The website is user-friendly, the prices are competitive and deliveries are made promptly and efficiently.

Goods as described and despatched promptly

I bought the same product as previously; it’s exactly what I wanted and it arrived promptly.

Shocking approach to customers. Expensive heat pump completely failed after less than18 months and they are not prepared to do anything about it. I have no doubt they will not even rely to this review.

You can't sell something for '000s of £ and then when it failed deny any liability.

What about helping your customers?

Would have be zero stars if that was an option.

There you go - their reply is exactly what I expected, not even thinking about some form of help, just blame manufacturer. You simply don’t get it do you?? Useless.

Ordered a bubble solar cover and the seam down the middle is completely off centre ruining the whole look of the cover apparently this is how they come and basically tough luck absolute rubbish ! Had previous covers and they were not like this so angry I went with this company 😡

I will not be buying from 1st Direct Pools again! After purchasing a pool heater, we have been going for nearly month with their customer service department and their suppliers to get the heater correctly working. I have since given up and purchased a new pool heater from a different company. Equally been struggling to get to a sensible remediation on payments already made. AVOID

update: (approximately 2 hours later), 1st Direct Pools have reached out to explain how this was not their fault and their suppliers/manufactures were to blame for the delays. Also tried to explain how "misleading and unfair" this review was.... would have instead appreciated if they were focused on getting to a satisfiable resolution vs telling him how unfair this review was. To be clear.. I am not looking for freebies .. just a rational discussion on how we resolve this.

Ordered the Pool Pump and was delivered the next day, FREE of postal charges.
And yes, on offer was the best pump at 46% discount saved me a whopping £350+
Thanks

Fantastic customer service. Had an item delivered slightly damaged in transit. Immediately offered to replace or discount. No issues for them and would use again 100%

Found perfect pool pump at best price, ordered, arrived next day, simply superb experience on every level and when I told them I was desperate and would appreciate good service Corinna replied and said they would try to help. FANTASTIC, thank you...Richard R

Make sure you know EXACTLY what you are buying - as once purchased you are completely on your own. Do your research and make sure you call the helpline as once you have made your purchase there is very little customer services or customer support.
We bought, what we realised, was a too powerful pool pump. The company did not offer an exchange or any assistance - despite only buying the pump from them 2 weeks before we got in touch.
We have since bought a variable speed pump - from another company. Money we would happily have spent with 1st Direct Pools.
The pool pump we originally purchased from 1st Direct Pools has also been advertised cheaper on other websites, since we bought ours.
So make sure you do a lot of research before committing to buy.
As you can see from the customer service response below - there is no way of knowing if a pump is working properly unless it is hooked up - so the ‘health and safety’ excuse is exactly that - an excuse. I stand by my review of very poor customer services.

Good prices, quick delivery, very content.