Wristmodding Arvostelua 

275
•
TrustScore 4/5 tähteä

4,0

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I just received my order today and I’m very impressed and happy with my new custom Nautilis watch. Five stars because it was shipped and delivered super fast. And the quality is superb.

Saanut 2/5 tähteä

J’ai reçu une Daytona Mod seiko avec un bracelet en caoutchouc alors que j’avais commandé un bracelet en acier type Oyster. Malgré 2 emails de réclamations, avec facture et photo de la montre je n’ai... Näytä lisää

Saanut 5/5 tähteä

Secondo orologio comprato. Acciaio 904 veramente molto bello. Il senso di robustezza, l'affidabilita' del movimento automatico NH35 e l'estetica pari agli "originali" ne fanno un perfetto orologio per... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I purchased the Seiko Royal Oak Offshore Black Dial model. I received an order confirmation email and shipping tracking a few minutes later. We also communicated via chat. I'm really satisfied; the... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kelloliike
  2. ja myös
  3. Kellovalmistaja

Yrityksen kirjoittama

Custom-made automatic watches, hand-assembled by our professional, licensed watchmakers with 15+ years of field experience (no amateur watchmaking is involved in Wristmodding creations) We're here to make the watch of your dreams become reality! And for it to last a lifetime, at an affordable price. 2-year warranty (the longest of the modding industry) with free replacements and repairs. Selling and shipping worldwide, with workshops in several countries.


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

275 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 50 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,0

Kaikki arvostelut

(275)

29 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I love wm

This has become my favorite shop for buying watches, I really appreciate their work and the attention they've given me.
Thank you ❤️

25. lokakuuta 2024
Saanut 5/5 tähteä

Excellent service and beautiful work

Excellent service and beautiful work! I ordered a sub mod, and its incredible. The materials used are high-quality, and the fit is perfect. I've already recommended Wristomodding to moany, and I'll be placing another order soon.

1. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Extremely Poor Quality Control

First, I felt dooped to find out that they do not even make their own watches,
but source out to a low-quality Chinese factory who make very poor quality watches. The watch I received is of horrible quality. I felt really bad when I opened the package to see a rubber guard on the watch that had rust stains. Furthermore, not only is the bezel action of horrible quality, but it gets stuck, and it needs to be forced to make it back to the 12 o'clock position. I expressed my desire to return the watch which they confirmed, but I am still waiting on customer service to get back to me with the address to send this defective watch back (Its been over a month and they still have not gotten back to me with the address). Their customer service is out of touch and they take forever to get back via email.

There are quality watches to be had from China, but Wristmodding is all marketing and no quality to show for it. I had pondered whether to buy from them for quite a while, and when I finally pulled the trigger, I can truly say that this one of my biggest buying regrets.

I would like to spare anyone who is considering buying from Wristmodding, the headaches that I have/am going through.

Please do your thorough research on this company and their customer service, or lack there of.

19. elokuuta 2024
Wristmodding-logo

Vastaus yritykseltä Wristmodding

We take all feedback seriously, but we must address the factual inaccuracies in your review while reaffirming our commitment to quality and customer care.

Key Clarifications

Manufacturing Claims:
Your assertion that we source from “low-quality Chinese factories” is false and defamatory. As stated on our website, our watches are handcrafted by professional watchmakers in workshops located in Barcelona, Singapore, and Hong Kong. These teams include seasoned artisans with decades of watchmaking experience. To imply otherwise disrespects their expertise and our transparency.

Quality Concerns:
Rust stains and bezel malfunctions are atypical for our products, and something like this has never been reported, as we always, without exception, use stainless steel. Had you notified us, we would have immediately addressed this under our 2-year warranty. We stand by our craftsmanship and resolve defects promptly for all customers acting in good faith.

Return Process:
We confirmed your return request but never received follow-up communication. Our support team responds to emails within 3 business days and is available via live chat/WhatsApp (+393513588651) for urgent matters. To date:

No return shipment has been initiated.
A payment dispute was filed without returning the watch, violating our policy, and attempting fraud.

Our Position
Defamation: Baseless accusations about our operations and quality harm our reputation and the artisans behind our brand. We reserve the right to pursue necessary recourse for such claims.

Good Faith Resolution: We will honor your return and refund upon receipt of the watch. However, disputes filed while retaining the product are inconsistent with good faith and the law.

To Future Customers
Workshops: Our Barcelona, Singapore, and Hong Kong teams craft every watch with precision. Over 500 timepieces are shipped monthly, with a 4.8/5 average rating from verified buyers.

Warranty & Returns: Defects are resolved swiftly under warranty. Returns require communication and cooperation—we cannot process refunds for products never returned, and we will replace ALL defective watches for free.

Final Note
We regret this experience and remain open to resolving it professionally. To proceed:

Withdraw the dispute.
Ship the watch to the provided return address with tracking.
We will inspect it and process a refund within 10–14 business days, as per our policy.

Until then, we consider this matter closed.

Sincerely,
The Wristmodding Team

Saanut 1/5 tähteä

They never communicated back with me…

They never communicated back with me after reaching out multiple times. Watch case was unfinished. The metal case had spots that they missed polishing the steel. Poor craftsmanship taking too many short cuts.

20. elokuuta 2024
Wristmodding-logo

Vastaus yritykseltä Wristmodding

You should reach out to our official support channels, via whatsapp at +393513588651 via whatsapp or to our live chat.
We have not been contacted in neither of these channels in regards to your order, so please do so if you wish to fix whatever issue you have encountered.

Saanut 5/5 tähteä

2nd purchase and still TOP 5*

I had put a 5* review on September 12, 2024 for an order of a watch at the end of 2023 Seiko Mod Daytona Rose Gold watch.

After this very good experience, I made a new order on September 20, 2024 Order #23898 for 4 watches =
2 Seiko Mod Pepsi GMT Master II
1 Seiko Mod Royal Oak Dial blue Hue
1 Seiko Mod Royal Oak Frosted with special request for the black dial instead of the white in their catalog.

On October 2 (10 days exactly as expected with additional payment for fast shipping) I received my package and when checking in the package a Seiko Mod Pepsi GMT Master II watch was missing.

Honestly I was not very happy immediately but I told myself that it was a good test to see how the after-sales service would react.
I used the chatboat and also the email to send my photos needed for the report, weighed the package which actually weighed the weight of 3 watches and not 4, and I explained the problem.
I quickly received a response and the handling of my complaint with apologies for the oversight. Ok, it can happen an error during shipping, but a double check and verification would be preferable to avoid this kind of problem in the future.
The correspondence exchanged was completely cordial and professional. I was told in 1 day that the missing watch was going to be returned and I asked urgently because I had to go abroad for a long period.
The watch arrived as requested and I am confident to leave with my watches to make my next Christmas presents.
The 4 watches are superb, well manufactured and very pleasant to wear. For now they work with the normal second deviations for the NH34 and NH35 movement, tested with electronic watch devices.

I add an important point concerning the quality and prices practiced by Wristmodding in comparison to some other modding sites which are 30%-40% more expensive (and some sites that I qualify as exaggerated and others just scams because I had a bad experience with a fake site in France called Horlogerie Abordable and then reopened with Monsieur Mod and then disappeared, so they can forget me for life).

So to summarize my 2 purchases that I made in 1 year with 5 watches, I am totally very satisfied.
I will wait a little because I have an idea for a special version that I would like to have created with a special dial and color.
Unfortunately we cannot put the pictures of the watches to show you.

I correct my text by adding that after a few weeks I exchanged by Chat with Wristmodding and received a refund notice for my customs fees incurred by sending the 2nd package. So everything is ok for this 2nd order.

20. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Again! Again!

Excellent pre- and aftersales. Clear instructions and payment advisory. Accurate shipping info

The ordered item were up to expected standards and beyond.

Sadly enough, my wallet might suffer from another purchase🫣

17. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Modified clock from wristmod

I love wristmod and their work and I wanted one of their work and I wanted one of their clocks for a long time and I finally saved for it. I love my oak and I wear it even when I work out at the gym, beauty!

1. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Updated 17/11/2024

Dear Sir,
I ordered a Seiko Seamaster mod 2023 with white dial the 11th au August 2024. You could see the complete details (order 22442). I received my masterpiece the 19th of August. When I opened it, what was my surprise... I received a watch with a silver dial, that is not what I ordered. I contacted immediatly via WhatsApp and then by mail to inform that I received a watch with wrong dial colour. I got a message back saying my request was forward to your watchmakers for finding an solution.
At today, 2 months later, I have a watch that I can not ware it, waiting to a solution from WristModding. I sent several messages and I do not have news from you. It is really not correct !
Could you pleased come back to me as soon as possible.
If no solution could be find, I request a refund.
I am looking forward to hearing from you very soon
Best regards

Mise à jour du 17/11/2024
Bonjour,
Je reviens vers vous pour mettre à jour mon précédent avis afin de clôturer ce fil datant du 15/10/2024.
J'ai bien reçu la montre de remplacement le 12/11/2024 et vous remercie.
Pour éviter ce genre de situation, je me permet de vous suggérer de revoir votre organisation de suivi clientèle. Pour rappel, elle m'avait laissé sans nouvelles durant deux mois malgré mes relances sur WhatsApp et par mail depuis mi-Août jusqu'à ce que je laisse un message sur Trustpilot que je remercie.
Bien cordialement

16. elokuuta 2024
Wristmodding-logo

Vastaus yritykseltä Wristmodding

Update: Customer received the requested replacement but never took the time to update / remove this review. Please, update the review with the current state of affairs and a fair rating, since when our support actually reecived your messages we did assist you.

Update: The customer responded to us and we're in the process of sending them a replacement

Original response: Hello! Contact us on whatspp at +393513588651, if you had contacted us on the correct support channels your issue would have already been resolved.
We will fix this for you like we do with everyone else.

A note for other customers: Pleae contact us ONLY in the support channels we declare as such, which are live chat, our whatsapp support, and by replying to the order confirmation emails we send you, thank you!

Saanut 5/5 tähteä

Nice service overall

I did a lot of research before getting this gift for my husband, this shop was by far the most responsive, and offered free engraving in both the watch and the case once I told them it was for a gift, I appreciate effort such as this.watch goes, I am not exactly a watch enthusiast but this looks better than any watch I have personally used and handled at this price range.

3. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

no response to my complaint

I once bought a watch. Everything went well and it was delivered. But then I noticed that there was something mechanically wrong with the watch. I reported it and was told to take it to their watchmaker, who is 8 hours away from me. They then mentioned that I should take it to my local watchmaker and let them know how we can fix the watch. The watchmaker then said that the problem could not be solved because the parts used were not compatible. I never received a response to my emails in which I made them aware of this problem. I wrote several emails and tried to contact them trough the online chat and phone… months went by and to this day I have not heard anything from them. The watch was supposed to be repaired under warranty, but I can‘t contact the company. I absolutely do not recommend them.

8. lokakuuta 2024
Oma-aloitteinen arvostelu
Wristmodding-logo

Vastaus yritykseltä Wristmodding

You did not shop on our store wristmodding.com
You state you bought this watch years ago NOT on our site, but on a marketplace (where we obviusly don't sell), they might have used our logo to deceive customer but we sell ONLY on our website, please take this review off.

Saanut 5/5 tähteä

I love wristmodding watches and my husband too

I and my husband love watches and we are mods freaks and we love wristmodding. He loves his sub which they made for him in both 38 and 36mm, which no other seller was making and l love my datejusts:]

18. syyskuuta 2024
Oma-aloitteinen arvostelu
Wristmodding-logo

Vastaus yritykseltä Wristmodding

Hello Winnie! It's been such a great pleasure delaing with you and your husband.
We're flattered by having such seasoned collectors amongst our most loyal customers, and we appreciate you so much.
I hope we'll have the chance of dealing with you for much longer.
All the best
Hersia

Saanut 1/5 tähteä

Prodotto dozzinale, assistenza pessima

Prodotto estremamente dozzinale, non vale la cifra spesa.
Vendita/assistenza, la peggiore con cui abbia mai avuto a che fare.
Gente veramente scortese, maleducata, ignorante, arrogante, incapace..
Fate attenzione.
Personalmente non potrò che parlarne male con chiunque intenda anche solo visitare il sito di questa azienda e di chi ci lavora.
Ripeto mai persone più tamarre e maleducate nel cambiare la verità nel modo che gli fa più comodo per nascondere tutta la loro incapacità ed essere pessime come persone.
Non mi hanno mai risposto per oltre un mese, poi quando si sono accorti che avevo sospeso il pagamento perché l’articolo ancora non mi era arrivato, mi hanno mandato 10 mail e 10 messaggi wapp in un’ora in cui mi hanno insultato in tutti i modi possibili: mi hanno dato del ladro, del pirla, del cogli.. ma come si permettono?!. È mai possibile avere persone del genere ad avere a che fare con il pubblico?
Sono persone veramente misere di animo, di istruzione, di civiltà.

Continuate a rispondere, ma dovreste stare solo zitti.. mi date del fallito (vi rendete conto?!?), ma falliti sarete voi che passate tutto il giorno ad insultare i clienti che con i loro acquisti vi danno da mangiare.
Vergogna!!
Che brutte persone!!
Fate attenzione.

18/03/2025 Dopo mesi, personalmente non so quanti, nonostante io abbia bloccato mail e numero di cellulare (per messaggi wapp), queste persone continuano a inseguirmi, a insultarmi, a diffamarmi ancor peggio.
E nonostante il sito, su cui sto scrivendo, abbia giudicato la mie parole libere di essere pubblicate.
Lascio giudicare a chi leggerà questa recensione!!
Lasciatemi in pace.. e fatevi una vita vostra!!

7. lokakuuta 2024
Oma-aloitteinen arvostelu
Wristmodding-logo

Vastaus yritykseltä Wristmodding

Hello Walter,

We take all feedback seriously, but we must address the severe inaccuracies and defamatory language in your review. While we regret your dissatisfaction, we will not tolerate baseless insults to our team, craftsmanship, or integrity. Below, we clarify the facts for transparency:

Key Clarifications

Delivery Timeline:
Your order was shipped with tracking provided via email on September 17. The tracking showed the package was in transit to your country and days from delivery when you filed a dispute. Filing a payment claim before delivery is premature and inconsistent with good faith.

Communication:
You contacted us on requesting tracking, which we resent immediately. Our team responded within 1 hour, providing clear updates. Despite this, you escalated to Klarna and threatened legal action before receiving the watch, which we consider an abuse of process and frankly, illegal.

Defamatory Claims:
Accusing our team of "theft," "fraud," or "incivility" is unfounded and damaging. Our artisans and support staff work tirelessly to uphold quality and professionalism. Over 500 watches are delivered monthly with a 4.8/5 average rating—evidence of our commitment to excellence.

Our Position
Quality Assurance: Our watches are handcrafted by skilled watchmakers in Barcelona, Singapore, and Hong Kong. To dismiss their work as "shoddy" without providing evidence is disrespectful.

Respectful Dialogue: While frustration is understandable, threats, insults, and defamation will not be tolerated. Our team deserves dignity, as do all customers acting in good faith.

To Future Customers
Transparency: Tracking is provided immediately post-shipment. Delays from carriers/customers do not warrant payment disputes, especially when active communication with us is happening.

Warranty: Defects are resolved promptly under our 2-year warranty for cooperative customers.

Professionalism: We respond to inquiries within 24 hours and resolve issues swiftly—provided communication remains respectful (in your case, the waiting time was much less).

Final Note
Should you wish to resolve this matter professionally:

Withdraw the dispute.

Return the watch (if dissatisfied).

We will process a refund or replacement per our policy.

Further defamatory statements or legal threats will compel us to pursue appropriate action to protect our reputation.

Sincerely,
Hersia
Customer Support Lead
Wristmodding

Saanut 5/5 tähteä

I am so happy with my yachtmaster

I want to thank Wristmodding for makin this jewel, it is my favorite watch and I cannot take it off.

17. syyskuuta 2024
Oma-aloitteinen arvostelu
Wristmodding-logo

Vastaus yritykseltä Wristmodding

Hello Rico! It's been a pleasure assisting you and we hope you're enjoying your watch.
If you ever need anything, you know where to find us!
We look forward to making more watches for you ;)
All the best
Raquel from Wristmodding's support

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