Wordtune Arvostelua 566

Using around 3 years and I'm really happy about overall service. :)

Fraud Alert! Wordtune is a scam! I subscribed and later canceled, but they still charged my credit card. I had to work with my bank to reverse the charges. Wordtune billed me three times in June alone. This service is a complete fraud! They continue charging even after cancelation. Avoid Wordtune at all costs!

I am enjoying it, there is nothing more to say about it.

Super helpful staff. Great response time. I’ve been using Wordtune for over a year and it’s helped me a lot with my essays and other assignments

I was completely impressed with the way Ela provided good customer service. Prompt and professional with great team work. The tools Wordtune offers are great for creating high-quality content.

Hi There,
My name is Anthony, a postgraduate student in London. Recently, while trying to subscribe to Wordtune, I picked the wrong subscription. This really made me very worried, so I reached out to Wordtune to request help to address my issue. Ela kindly picked this up and acted on it very promptly. I am so grateful because this issue was given prompt attention and was resolved quickly. I recommend Wordtune to everyone.

I am PhD student, I am using this tool since October 2023. Now i am addict of this tool, I feel relax and I can do more work in short time. I really appreciate your efforts. I also recomend my friends to use this tool.

I think this software is a perfect tools for all users, especially for the postgraduate students.
My real advice is to use this programe, it will reduce the time of acheving the required tasks.

They deducted 3999.99 EGP for renewal without a confirmation I don’t want this subscription and I want all my money back.

This company will rob you and charge you after using a free trial. DO NOT ACCEPT their free trial they will stealth charge you. It took me two years to notice they had charged me for a service I never used after the free trial.

Update: Ok so a generic reply atm, my above statement stands. Just because they have said someone will contact me doesn’t mean they will or have done. If they do then I will edit the review accordingly.

I am here to write a review for Ela. I have never seen such a proactive, sensible and empathetic service provider before. I want to thank Ela for understand my situation and resolving my subscription issue with her prompt email replies. Wordtune is a wonderful tool it has improvised a lot and the team takes lot of efforts to add new features.

To cancel the service, there are instructions on the website, but they don't work. You press 'cancel subscription' ten times, and nothing updates on your account. We canceled two years ago, but this year we realized that the cancellation never happened, and we were charged $170 each year. The email we used for the subscription isn't in use much now, so we missed the warning emails about the subscription being reactivated. Today, I am trying to cancel again, and the same story—nothing happens following the instructions on the website.

I forgot to unsubscribe on time (I unsubscribed because I don't write in English often. I found the paraphrasing feature of Wordtune amazing.). Their support team not only helped me unsubscribe but tried their best to understand my need and experience. Their earnesty is absolutely impressive.

Ela from Customer Service literally deserves a raise or at least a bonus. I wish her nothing but the best, and I hope her pillow is always cold, and every day is a good hair day for her. She was so understanding of my situation and genuinely saved me. Other than that, Wordtune is great, I've used it for over a year and never had any complaints!

I recently had a frustrating experience with Wordtune's customer support that disappointed me.

On June 5, 2024, I contacted Wordtune to change the email associated with my Premium account. Despite my repeated attempts to get help, I didn't receive a meaningful reply until more than 14 hours later. I clearly explained that I needed to deactivate the account linked to my email account and transfer my Premium subscription. However, the support agent, Nikki, seemed to misunderstand my request, stating that no account existed under the first email and suggesting I sign up for a new account. This was not the solution I needed.

My frustration grew as the hours passed without a proper resolution. I had to explain the issue multiple times, and even then, the responses were delayed and unclear. At one point, I was offered a discount link that didn't work, adding to my frustration.

By June 7, 2024, I was thoroughly fed up. I had been assured that my issue would be resolved, but instead, I faced more delays and miscommunication. I couldn't understand why it was so difficult to get a straightforward answer and a quick resolution. The whole ordeal made me appreciate Grammarly's superior customer service even more.

In the end, I decided not to reactivate my Wordtune subscription. Despite the product's promising features, the support was so poor that I couldn't justify continuing the service. Wordtune needs to improve its customer support to retain users seriously. I'm sticking with Grammarly, which has proven far better in all aspects.

I have made a subscription to wordtune and it was billed annually to my credit card for 179.88$. Charged me 179.88 dollars on Jan 28, 2024 for a subscription I didn't even click on!!!! Why should I pay While I am not using?????
I intended to pay 15 dollars a month, but when pressing the deal it took me to a deal about 180 a year .Although, I do not want the wordtune premium annually since I am not satisfied with the plan and would like to cancel it and request for refund the amount for which period I have not used, Anyways, I have cancelled the plan, expecting that to get a refund for the rest of the period that I won't be using. I know there are terms that if the customer does not get satisfied from the subscription they have every right to ask for the refund. Now, I do not get to see the refund and also, my plan has been cancelled. Please explain why should I pay you for not using anything? Wordtune does not have any options to talk to them except a messenger on their web application which takes a day or more to get response. This is ridiculous to have such an amazing platform do such mischievous activities with the billing and this shows their unethical behavior and customer centric approach.

Updated:
I have cancelled the plan and now, I got charged for the annual plan without even using the subscription. I requested a refund for the service that I am not using. Your support center does not answer my questions and they always quote some phrase out of the blue that it is already mentioned. I know what I clicked and subscribed. Wordtune should also respect the customers choice and should resolve their concerns. Now, after I cancel the plan, I could not even look for the billing documents in my accounts page and any reference number to provide you. I request a swift action for my concerns and refund asap.

Membership prices have sadly increased quite a bit.
I personally think the old prices were perfect and much more affordable for customers who rely on this program for personal work, projects or their studies. But at least now they've given me a free one-month trial to help and support me. I appreciate their effort! Thank you.

They use a third party agency that specializes is bombarding credit card issuers with doctored documentation to support unauthorized credit card charges. They keep popping up on my Citibank statement and the company they use is relentless with providing them with pages of nonsense with TOS and IP addresses.

REPLY TO WORDTUNE:

Thank you for your reply, however your explanation does not align with the facts of this situation. As I mentioned previously, my company never signed up for or agreed to any terms of service with Wordtune. The screenshots and documentation you provided to Citibank did not actually include any information tying the charges to our company or employees.

The dates on those screenshots also conflicted with the alleged initial sign-up you claim occurred two years ago. It appears these may have been doctored or manipulated, which could constitute fraud when presenting them to a financial institution.

I have already escalated this matter to the Consumer Financial Protection Bureau due to the suspicious nature of the documentation provided. Citibank was also made aware that your third-party chargeback firm, Chargeback 911, has faced lawsuits from the U.S. Attorney General over similar unethical recovery tactics.

Numerous online reviews show a pattern of Wordtune refusing cancellations and continuing unauthorized billing over years. If you have any actual proof that our company legitimately signed up for and used your services, I urge you to provide that. Otherwise, continuing to pursue these charges appears to be an intentional fraudulent scheme on your part.

My company will not be intimidated by manipulated evidence.

I have really enjoyed Wordtune but recently I am considering leaving. Customer service is just artificial intelligence, and their recent update is really bad. When you try and remove the tab option with the X icon, it doesn't work. Instead it crashed and deletes work. Another issue is that you need a bigger screen to see all options for suggested corrections. I have noticed when I move the window from my laptop screen to a desktop screen all is reveled. If you want to talk to someone about the techical error. It is just AI. IF they only talk to you with AI and you are paying a good price per month its not worth signing up. I think I will join Grammerly as they let you have a student account regardless of when you signed up.

Working with the WordTune team, specifically Kenny, to resolve our account issues was a breeze. She was persistent in resolving my ticket and helping our team get everything situated. I would give her 10 stars if I could!