Wordans Arvostelua 

I called to get a status of my backordered item. Ross was able to offer me various options if I didn't want to wait for the item. I was open to getting a different colour or potentially a different style, so he offered to send me a credit note with free shipping. In a matter of seconds, I received the email confirmation with the refund and I was immediately able to use it towards my new order. Amazing customer service. Thank you!

Ross was able to answer my questions efficiently and effectively

Ross was awesome.

Quick resolve on an extra charge. Ross was great!!

Both purchasing and returning were very straightforward and easy to do. The quality of the clothes were also really good. I loved them but got the wrong size. Ross was a great help during these processes, they explained instructions clearly.

Ross was very helpful and patient. He was able to resolve my order immediately.

Thank you Ross

Ross was super helpful! I really appreciate how quick he was to respond and how friendly he was. He solved my issue.

I ordered 4 Gildan t-shirts yesterday and they arrived here already (the Greater Toronto Area). Everything looks great :D

Ross was very helpful! His communication, follow up and overall concern about the situation, he made a bad situation much better with his support.

My recent order was delivered within 24 hrs, which is very impressive. The items were exactly what was pictured and they fit perfectly. Although I was initially double charged on my credit card, the Customer Service Representative (Ross), got everything straightened out in a timely manner. It was a pleasure dealing with him.

The return process was lengthy and exasperating, taking a total of over 2 months from onset to completion - June 28/25: order confirmation email TO September 8/25: final confirmation email of full refund.
My experience with going through the return process was made easier by Ross who provided me with timely updates on the procedure and ensuring I received the full refund to which I was entitled. He remained calm and courteous throughout the entire process regardless of my occasional frustration. He is a very good service agent and representative of the company. Kudos!

Aside from the great value Wordans offers, the customer service I received from Ross was excellent. I'll definitely be using Wordans in the future!

Ross was easy to work with and provided a quick solution!
Thank yiu

I was very pleased with how quickly action was taken when I was having issues purchasing from the app my money was taken without the order going through both times I tried to order so when I reached out and was connected with Jade she had it all sorted out for me within minutes and made sure I was aware of the steps being taken. Also I received my order in 24 hours which is amazing!

I was very disappointed that my very first order using your company was short one item, but Jade was very kind, polite, and helpful. My replacement got here much quicker than I expected. Thank you so very much, Jade, I was a bit stressed that I wouldn’t be able to fulfill my customer order on time and you made sure I could.

Had a shirt come with a hole in it and jane that works with wordans customer service quickly resolved my problem by sending a new shirt right away :) it was fast!

Everything was perfect... the order, the delivery times, and my conversations with Customer Service.

Thank you and see you next time.

Absolut katastrophaler Kundenservice
Absolut katastrophaler Kundenservice – Rückgabe eine einzige Zumutung

Ich habe bei Wordans zwei Bestellungen aufgegeben – geliefert wurde Ware, die zwar laut Etikett die richtige Größe hatte, aber deutlich kleiner ausfiel als angegeben.
Dazu kam, dass die T-Shirts nicht wie Neuware verpackt waren: offen in Tüten, teilweise ohne jegliche Schutzverpackung. Der Zustand war eher wie Retouren oder B-Ware.

Nach mehrfacher Nachfrage erhielt ich zwei identische Rücksendeetiketten mit derselben Sendungsnummer – und sollte laut Wordans zwei separate Pakete zurücksenden. Ich habe genau das gemacht – Ergebnis: ein Paket kam zurück, weil die Sendungsnummer doppelt war.
Jetzt behauptet der Support, ich hätte falsch gehandelt – obwohl sie selbst mir diese Etiketten geschickt haben.

Support antwortet nur mit Standardfloskeln, weicht aus, übernimmt keinerlei Verantwortung. Bei einer Rücksendeübersicht fehlten sogar Artikel – musste ich selbst ergänzen.

Ich habe den Fall an Klarna übergeben. Ich kann nur dringend davon abraten, bei Wordans zu bestellen – mangelhafte Ware, irreführende Angaben, chaotische Abwicklung, null Kundenorientierung.