Woodpecker Flooring Arvostelua 

I needed information on some flooring I had installed some years ago and was very promptly and exactly answered

Ordered cleaning fluid and arrived within a few days and free postage

Parquet de qualité, facile à installer

I had a Woodpecker floor fitted when I bought a Wren kitchen, now the installer I used was a a recommended installer Wren use. The floor after 18 months had a split appear on the laminate part of the board, but the board its self is solid. I contacted Wren who intern contacted Woodpecker flooring. Now they have said the fault is down to me using insulation pads as the instructions say no underlay. What a load of crap, the answer to their question is in the product I used name, insulation Pads. Ive have used these pads all over my house, I have never had a problem with any flooring that has gone over them. I can understand if they are referring to a soft sponge underlay but not solid insulations pads designed specifically for laminte flooring.After a simple google search I've found Woodpecker flooring has had a faulty batch of this Brecon flooring, weather or not mine is in this batch I don't know. Woodpecker flooring continues through Wren to refuse to repair my flooring. I am now about to research my rights via Trades & Standards. If you've purchased a floor from these and you develop a fault. they'll send you a questionnaire, just answer don't know to any installation questions as they'll try and wriggle out of repairing or replacing the said product. Avoid. 22% negative reviews says its all, people do read reviews and this will surely start to effect their business in a world of social media, maybe only when Wren drop them they'll take customer care more seriously. I will update when I hear were my rights to pursue this are.

excellent service and lovely excellent quality flooring

A well machined product. Excellent value for money. Were any growth imperfections these have been well filled and machining mostly put these to the edge the plank. Once laid looked really good. Delivery was quick and easy.

My issue is extremely similar to previous reviews. After having all our downstairs flooring removed, screeding done, then had the 'signature' brecon flooring laid. In no time at all it separated, lifted, chipped etc. We contact Woodpecker flooring and one of their surveyors came to do an inspection, basically took no responsibility at all which I found quite appalling considering how much the flooring had cost, the surface area it covered, and how much disruption it would cause to have it taken up and replaced. They said it was a screeding issue. I feel very let down by this as every day I'm reminded of how rubbish the flooring is. My sister also purchased the same flooring around the same time, she has the same problem too. Out of interest the surveyor did go on to inform us that the flooring we had purchased had been removed from the market for a short while and redesigned and made stronger, then put back on the market again. So an admission it was faulty and not fit for purpose but still blamed the screeding. Very disheartening.

Utterly heartbroken . We have spent thousands of pounds on this flooring . Had it laid our entire downstairs, it’s been down less than 6 months and it’s chipping up, bowing, coming apart.
Mortified - initially bought through wren and the rest bought independently . Ashamed to show off our new renovation with shoddy flooring.

Currently hiding it with rugs

Bought this flooring when ordering my kitchen with wren. After a few months it has moved leaving gaps and split in a number of areas. I contacted wren over 8 times now and was informed the representative from woodpecker was coming 5/12/24, still no contact from woodpecker. I thought I better ring to confirm someone was coming, to be told the rep broke down on Sunday on his way up to Scotland (I live in Newcastle) No one bothered to let me know and it is 4 days ago they have moved the site visit to the 16th Jan now over 6 months from original complaint. Terrible product, but even worse customer service would never use them again and advise anyone to run from this product.

We installed woodpecker floors across our entire flat, including our kitchen.
They look beautiful and are really easy to clean.
They are hardy and do not stain, which is essentially for a kitchen.
Simon from Woodpecker was incredible. We installed the floors ourselves, Simon was on hand to answer any uncertainties and provide a calm approach when things got stressful.

We have just had our flooring fitted through wren, the quality of the flooring is awful, after only a week we have scratches!!! This is not a hard wearing floor as advertised. I am truly disappointed with how easy this flooring has marked. It has nothing to do with the fitting this is a product fault!! This is not hard wearing flooring and I feel we have been mis sold. So disappointed.

Our floor was laid by a builder - Woodpecker honourably and efficiently resolved a manufacturing problem. Would friendly use there flooring if we have further requirements - thank you Woodpecker

Despite an unfortunate incident where the delivery failed and the flooring didn’t arrive as it should have, Woodpecker have stepped up with a personable service to correct the issue. After escalating the issue, Woodpecker got straight back in touch to find a solution that would work for me. They did a bit of investigation to identify what had happened and worked with me to ensure that the flooring would be collected (and from inside my property) at a time that suited me. Likewise they also booked in a replacement delivery to be sent out to me, also at a day and time that would work for me. Nic was apologetic and could not have been more helpful, explaining how they could resolve this quickly and to work to my timescales, to ensure that I could get the flooring in time for the fitter. Mistakes happen and things can sometimes go wrong, so it’s down to the way that a company handles this and helps to put it right for the customer that matters. Honestly, Woodpecker have this nailed.

Ordering the flooring via the website was very easy and the delivery was arranged in a matter of days.

As for flooring, from what I have seen, it looks really good. It was recommended to me and I’m looking forward to having it installed.

Yorrik was super helpful, great to talk to a real person and looking forward to receiving my samples. Thank you.

Excellent quality product. We have extended the wooden floor from the hall through the remodelled kitchen, which looks brilliant. Short lead time from ordering the product to delivery and fitting by the Floor Factory, Derby

I purchased £5000 worth of Brecon River Oak flooring (5mm version) in Oct 22 only to now find out it's discontinued (over 18 months ago). I would have never bought a product that would be obsolete in 5 months or would have purchased additional packs. No chance of me using or recommending this business.

Great company to deal with, very personable and dealt with a major problem, no fault of theirs or product. Beautiful floor very happy

Speed of response at agreed time, very informative provided thorough assessment of problem. Left me feeling that all issues are beindled correctly, also showed that the flooring was not an issue, cause was installation