Woodpecker Flooring Arvostelua 

Flooring came up after a year and the top layer peeling off which was a shock to see the poor quality of the flooring considering the price we paid, it's not cheap. Woodpecker sent out a surveyor to look at the issue and was told it was a fault with their flooring and advised that our floor wasn't level and needed it screeding to not void the warranty but we had to pay for this ourselves. He also said he was asking Woodpecker to send out a floor specialist to install our replacement flooring.This is when all the trouble started. These supposed specialist floor fitters damaged our walls showing plaster that had come away and metal strips showing. After contacting Woodpecker they made out that they were sorting this with the floor fitted, but after no reply after 3 weeks I contacted them again to be told they needed to contact the floor fitter, but I said that she had spoken with the floor fitter weeks earlier. I was told to send a quote through for the walls to be replastered and decorated to which we did and it's now been 5 months and our emails are being ignored.There's no way of getting in touch to make an official complaint other than an email address to which you are lucky if you get a response. This company is a joke!! Don't use them

This is the first negative review i have ever left for any company however the handling of our flooring issues has been dreadful. The lady who i have liaised with in the complaints team at Woodpecker has promised time and time again that our issues will be sorted and nothing ever happens. The floor fitter, which woodpecker have assigned to resolve our flooring problems has once again gone quiet. Just taking a good look at the other reviews, i see I'm one of many been strung along and not getting anywhere by Woodpecker .

The issues started roughly 18 months ago after our flooring started lifting and coming apart at the ends. Considering the 25 year guarantee, the floor had only been installed 3 months before these issues started. We contacted woodpecker who visited our home and they accepted full responsibility for the floor failing which we thought commendable. Our flooring was one of many batches apparently of herringbone which had failed at the ends of each board. They said our self leveling screed in parts was at a 4mm difference and their floor was only rated to 3mm. They suggested that to maintain the warranty with a new flooring to be installed, we would need the self leveling re doing at our cost but they would stand the floor and re fitting as they had been having many issues. Obviously, this is going to incur more cost to us i thought however they are the professionals and know what's best. I must add, the initial screed was done by local professional builders who fitted our kitchen at the same point and it wasn't a DIY project but i had taken woodpeckers advice.
Either way, at least we are getting our floor re done was my thinking.
With my young family and a baby on the way, the upheaval would be annoying however we understand this is one of those things and we were prepared to do whatever we could to just have it resolved as soon as possible.

This is when the excuses and real issues began!!

After ringing and ringing the same lady for 6 months the excuses began to run thin mainly around the new flooring that had been lost in transit and they couldn't find a floor fitter. Again i chased and chased and chased and after another 6 months, we were assigned a fitter. 4 months later and several conversations with this fitter, he has yet to come and hasn't even seen the job let alone booked us in to start doing any work. We are waiting for a quote to level the floor which ha has never sent. We are waiting for some fitting dates which never come. The one stipulation i made was in January. i said to to the fitter that any date would work but not in April as we were having our baby. Surprise surprise, the only date he could do was April. He said he can only come on weekends...so i try to confirm a booking in May and its gone but "i will get back to you" etc etc.
The lost, new replacement flooring which finally arrived in February honestly looked like it had fallen off a lorry. The boxes where open and planks out. i took pictures and sent them to the floor fitter and for our records. The whole experience is a joke.
We are left with a 3 week old baby and young family crawling and tripping around on our failed kitchen floor and after looking down this long list of terrible reviews, i see no other option than to contact trading standards about the terrible service we have had. I honestly think they just don't care. They have got our money and washed their hands with us. So if your thinking of buying woodpecker flooring i would certainly not recommend this company and think again. Maybe in the next 12 months something might get sorted...My wife said to me the other day i don't even want that flooring down anymore, she is so down with the whole experience.
Simon

DO NOT BUY WOODPECKER FLOORING!!
This flooring is not fit for purpose, absolutely ruined the finish of our new kitchen from Wren. The Flooring is so brittle that the the top layer just peels away and the locking in connections are useless. Running a hoover over the floor even damages it, so dissapointed!!!

We laid this flooring, bought through wren, throughout the ground floor. Our fitter nearly quit twice because the product is so brittle that it kept snapping, he said it's the worst product he had ever used. I really wish we had listed and tried to get out money back during the fitting stages. Wren don't accept any responsibility, despite being the ones who sold it to us. I have tried to dwl with woodpecker direct and they sent out a "complimentary" pack of flooring. Within a few months chips appeared, scratches from chairs and now they've started lifting and the surface peeling away.
We will be left with no other option that to pull up the flooring and lay something new. We are devastated as it's cost us thousands.

I can’t recommend Woodpecker Flooring highly enough. They were swift to respond and so helpful. We had a problem with our initial delivery date; they immediately resolved it and saved the day.

The flooring we ordered is laid and looks brilliant.

The company was very professional and the fitters really knew how to make it the room incredible

We haven’t laid the floor yet, but my gripe is that my flooring was ordered through wren and a threshold was missed off. So I’ve ordered today and it’s £12 flat rate delivery and 7 days delivery…. Couldn’t it have been sent through the post or other courier? So this has doubled the cost of the threshold…. Just a tad disappointed when you have paid over £3k for the flooring

This company has so many excuses why their flooring starts to fail. cracking ,lifting, peeling or moving and none of them are their fault. many reviews are the same as mine. Woodpecker blame the installation, or the level of the floor as the reason. They must have a crystal ball because they come to this conclusion without visiting the property. they will not accept any responsibility for their product. I had to review again because i am so angry at seeing how many people have the same problem. BUY somewhere else as woodpeckers guarantee is useless. After service is shocking. So many bad reviews cant be wrong, SAVE YOUR MONEY

Do not buy this product. I had problems with the wood and I was completely ignored by the company, the customer service is awful and if your not in the trades or a DIY demon they don't even acknowledge you exist.

I've used Woodpecker flooring at my daughter's house, Kitchen / hallway, and was very impressed with the quality of the flooring and how easy it was to fit. Note this was fitted over two years ago and still looks just as good as the day it was fitted. On the strength and experience from this, I have fitted this in my bathroom. It is easy to fit and looks amazing once laid. Easy to keep clean. Their website is very informative with plenty of advice regarding fitting and after care.

Flooring grade that Woodpecker supply is different to what is provided in samples. The flooring I received looks like ‘seconds’ quality compared to the sample I initially received. Woodpecker telling me that it’s due to ‘natural’ variation in the wood but this looks anything other than natural. Really disappointing. Do not use them.

Great customer service. Thank you for you professional help with our enquiry. Looking forward to a good solution to our problem.
Thank you

Very helpful and quick to respond. Thank you

I had to give 1 star but wanted to give none. Do not use this company and thank goodness wren no longer uses their products. We will have to take up every part of the flooring that was laid on Monday due to poor quality and awful black marks which in no way replicates real wood. The flooring also has marks that show white patches in the middle which looks like burn holes. This is not a cheap product but unfortunately the flooring does reflect the high cost and if we had seen a larger sample would never ever chosen this awful flooring.be warned!!!

Had some problems with floor but was sorted out very well thank you

I really wish I would have googled the company and flooring before purchasing it through Wren. After reading multiple reviews of the poor quality and defects of this exact same flooring. (They must of all used underlay too, which they included in one sneaky little sentence in the instructions not to do). Although from the reviews here the guarantee means nothing and it's never the products fault.

Many of the boards arrive chipped and puckered before even laying, which we had to discard and use as off cuts. You can tell the floor isn't going to last. It's been less than a year and already the poor quality is showing and that has nothing to do with underlay. The quality of this product isn't fit for purpose and makes a beautiful kitchen look cheap.

We probably have another 6 months before it's completely useless and then we will have to rip it all up and find a more suitable reputable company.

I'm shocked they offer no assistance in rectifying what they know to be a substandard product to try and keep their affiliation with Wren.

SAVE YOUR MONEY....THE FLOOR WILL CHIP, BUCKLE, PEEL, BEND. All under a year and at your own cost. Shoddy product.

Do not buy from this company …. Bought flooring , within a year chips, warping etc … they sent someone all the way to Scotland , confirmed the material was faulty and they would replace …. Blah blah …..NOTHING … won’t even reply to e mails

We required 2 extra packs of flooring as decided to continue flooring into downstairs WC, Yorick was very helpful and directed me to order online for quickness. I would recommend Woodpecker Brecon Herringbone flooring

Yorick was very helpful and answered my questions about the product. I would recommend Woodpecker flooring

Herringbone flooring started separating, the top coat laminate peeling away. The product was purchased via a deal with Wren Kitchens, I thought the price was too good to be true!

I don't know how to reply to woodpeckers reply below. But I tried to resolve this with you, and you sent someone out and he concluded that the floor was not level and that was that. We were talking of a large dinning room, living room and part kitchen area and the small not level area was minimal to the overall quality of the product. The peeling of the laminate, the detached supposed click and lock, the separation of boards on areas that have not use made is very clear to us this is a poor product and not a leveling issue. Which when we enquired prior to purchase we advised of tolerances with the product. Of which there is in fact no tolerance whatsoever in level or general use.

We have accepted that this is a battle you are not prepared to put right, or accept poor quality of a product when you are currently trying to sell a similar or in fact the same product in a well known builders merchants. I guess that is the nature of reviews, for consumers to form their own opinion from those reviews. We have since had the complete floor replaced to a great product also sold in a well known builders merchants of a far more superior quality.