Wolford Arvostelua 593

Ware bestellt (zum Glück auf Rechnung), welche nie eingetroffen ist. Mails werden nicht beantwortet und bei der Hotline kann man Niemanden.

Terrible service! My order was lost and never delivered! They ship it using the cheapest carriers! And now they refuse to fix the problem or refund my money!

My wife bought some things from Wolford. Unfortunately, despite clearly written in the order confirmation that VAT has been paid, my wife got an additional bill of £107 (£300 order) from the royal mail.
She contacted wolford for assistance on 20th and 23rd October and they never responded. Zero help Zero customer service. Avoid buying anything from them. Only gave them 1 star because I can't give no star. Customer service is Zero

Eine katastrophale Website. Nichts funktioniert. X Mal versucht eine Bestellung aufzugeben. Unklar wo die Rabattcodes eingegeben werden sollen. Tagelange Fehlermeldung, dass das Format der Handynummer nicht stimmt. Wie kann das sein, dass man sowas überhaupt zulässt.

As others have said, the delivery is appalling. It takes them so long to review inquiries, and they seem more focused on completing forms rather than addressing your issue as a priority. I placed an order a month ago, and it still hasn’t been delivered. I will never make an online purchase from them again due to the poor quality of their customer service.

Ik ben al jaren klant van wolford en erg tevreden over hun service. In al die jaren zijn mijn bestellingen altijd op tijd geleverd en wordt duidelijk gecommuniceerd over de zending.

I ordered a garment costing £171.00 and got a text saying customs duty of £81.00 was due. Emailed Wolford to say l didn’t believe customs would be involved because l believed the item was being shipped in UK and there is nothing on their website to say custom duty to be paid. They repaid me the customs money l paid (£81).
The garment was unsuitable and l sent it back. They have now refunded me £89.96 when l paid £171.00. They have taken the customs duty of £81.00 from the amount l paid £171.00 and l am out of pocket by £81.00. Six emails have been sent. Now asking for legal advice. This company is a total scam……..

As others have said, appalling delivery. Due to a mistake at their end, I was faced with a customs demand of £70, or 40% of the order value. Obviously I didn't accept the delivery/goods. But they won't repay until they receive goods back, and the goods have been stuck in their delivery system since early August. I had to pay before I received their goods, but they don't understand that I should not be bearing the costs and risks of their system. And they're not so polite either. I've been a customer for years and the knickers are great. But I won't order again and I advise others to be careful.

Absolutely shocking experience. Do not buy Wolford tights online.

I made an order for just over £141 and now I have been informed by Royal Mail that there is a customs duty of £41.49 to pay on top of this.

I wrote to Wolford customer services who informed me that they were having “technical issues”. I either have to pay the customs charge and then get reimbursed or wait for 20 days for Royal Mail to return the parcel and then they would start the refund process.

In summary: I did not receive the goods I paid for because of Wolford’s mistake and yet I remain out of pocket. This is unethical.

Avoid. I shall never ever buy Wolford products again.

Meine Bestellung vom Januar 2025 wurde seitens Wolford storniert, bisher Geld nicht zurückerhalten. Mehrmals per mail nachgefragt. Telefonkontakt konnte ich keinen finden

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Leider musste auch ich – wie bereits zahlreiche andere Kundinnen und Kunden berichtet haben – die Erfahrung machen, dass Wolford äußerst unzuverlässig und kundenunfreundlich agiert. Durch ein Versehen habe ich denselben Betrag von 300 € doppelt überwiesen. Seit nunmehr eineinhalb Jahren weigert sich das Unternehmen, mir den zu viel gezahlten Betrag zurückzuerstatten.
Trotz mehrfacher Aufforderungen wurde ich hingehalten, bis Wolford schließlich gar nicht mehr reagierte.
Für mich steht fest: Von diesem Unternehmen werde ich in Zukunft nichts mehr kaufen.

Appalling experience with Wolford. I paid for my order two months ago, but it was never delivered due to their mistake - even their own tracking system confirms this. After admitting their error, they initially pre-confirmed a refund but then stopped responding to my emails over a month ago. Refund never received.
Instead of resolving the issue, they are now sending me payment demand letters for an order I already paid for but never received. This is completely unacceptable.
I am still waiting for my refund and a resolution.

Appalling. No update on orders and customer service non-responsive. Finally received refund 3 months after failed order and no apologies and only got this as Wolford US assisted. European online to be avoided.

TERRIBLE COMPANY
GOOD PRODUCT

De er kommet godt efter det ift sidste gang jeg købte online. Sidst gik der flere måneder før jeg fik mine varer, denne gang gik der kun nogle få dage. Så dejligt at de har fået styr på det så man trygt kan bestille hos dem

Ich habe jetzt zum zweiten Mal dort bestellt und bin sehr zufrieden sowohl mit dem Versand als auch mit der Ware.
Ich habe am Abend vorher bestellt am nächsten Tag ging es schon in den Versandt.
Eine Strumpfhose ging zurück wurde super zeitnah zurück erstattet.

Order placed August 22nd. Shipped on August 25th. Over 2 weeks later and there's no update. Tracking information still says "on way to destination country" for over a week. Emailed customer service and their email bounced back. Got a second email address and the reply I got was "please be patient ". So poor.

Betrug und Lüge auf ganzer Linie! Ich habe vor 18 Monaten eine Bestellung getätigt und sie wieder zurückgegeben. Trotz Einlieferungsbeleg von DHL behauptete Wolford, nicht die Ware zurückerhalten zu haben, ich bekam aber gleichzeitig eine Zahlungsaufforderung und eine Mahnung dazu. Ich zahlte unter Vorbehalt, um Schlimmeres zu verhindern. Nach einigen hartnäckigen E-Mails an alle im Netzt gefundenen Adressen (die meisten kamen als unzustellbar zurück) und vergeblichen Telefonanrufen bekam ich eine Rückmeldung einer Frau N., die beschwichtigte, sie würden das Rücksendepaket noch suchen, nach weiteren E-Mails dann die Aussage, es gebe technische Schwierigkeiten aber ich würde mein Geld zurückerhalten, wieder nach einigen Wochen, die Finanzabteilung hätte ein Softwareproblem, ich sollte mich noch gedulden. Das Geld seh ich bestimmt nie wieder.

Never order from this company. They charge double VAT.
In the UK, it is impossible to dispute this — you pay VAT on the website (it says it’s included), and when the goods arrive, you get a notification for an outrageous extra VAT. I bought something for £150 and had to pay another £45 in VAT. Be careful — never order from them.

When you pay for products on the website, it states “included VAT,” but when the goods arrive in the UK, they are charged VAT again — this is a huge scam against the customer. Their customer service does not respond, and they even threaten that if you don’t collect your parcel, they will take you to court to recover the VAT.

When you ask why double VAT was charged, they reply that there is a “system issue” and tell you to pay it first and they will refund you later. I paid, but nobody refunded anything, and after that, Wolford stopped replying to my emails. Never order from them — this is a scam, not a brand.

Also, my order took almost 1.5 months to arrive. Be very careful with this company.

My order included 2 pairs of Pure 50 Tights. The parcel contained only 1 pair (plus another ordered item). I notified Wolford by email on 3 July and again on 6 July. No response. I also tried calling the number (given on the invoice and on their website): 00800 10 088 001. I got a "number not recognised" message.