Wolford Arvostelua 593

As others said -- one star is too many. This is THE WORST customer service. After order was made, no communication from the seller -- about the shipping, tracking number etc. Several weeks later I reached out myself, they said it is delivered to the parcel shop, but they don't know which. And cannot tell me which one. And will not put any effort to find out where is it. Basically, it is my problem now to figure out where in London is my parcel. Mind, that I was expecting a home delivery, and it isn't in any of my nearby parcel shops (I checked),

I paid for home delivery when ordering from Wolford, but the parcel was not delivered to my home.

There was no notification about the failed delivery attempt, and I only found out that the parcel had been redirected to a pickup point after I investigated the situation myself.

What I find particularly disappointing is the response from customer service. Instead of taking responsibility, I was told that this is not their fault and that if I do not collect the parcel, it will simply be returned and refunded.

This is not an acceptable solution. I did not place an order to receive a refund, but to receive the product at my home as agreed.

I will now have to collect the parcel myself from a pickup point, which does not correspond to the service that was paid for.

The delivery process and customer service experience do not meet the expected standard.

I have ordered multiple packages in March and April as they had a very nice sale.

Everything went smoothly, some packages I returned and was reimbursed without issue, no customer support contact. Happy to see Wolford have improved, gives me hope to order again.

Betrug. schuhe bestellt nicht angekommen. keine antwort auf meine E mails.

Was für eine Verarschung der Laden, erst trösten sie dich und dann kommt die Ware nicht.. naja würde mal ganz klar von Betrügern ausgehen. Aber leider immer mehr im Internet unterwegs.

If no stars were an option i would give it, parcel was sent went missing with confirmation from delivery they had lost it. Now been over 8 weeks and still not resolved. So poor and unhelpful service, very disapointing. Just hope i can get my money back.

Vor 3 Wochen Bestellung abgegeben und bezahlt.
Keine Lieferung und kein Anwort auf Mail.
Nie wieder.

Appalling high handed service when as a regular customer over several years I was hit with £77 of taxes which were both new and not highlighted. Needless to say their prices are the same as you will pay in the shops so a massive profit for them. My attempts as a solicitor to point out to them that they are in breach of UK consumer law just met with obfuscation. I returned the package but still awaiting the return of the £290 I paid them. I will move to Falke. I like Wolford but would never buy anything from them again

Finger weg von diesem Anbieter!
Bestellte Ware wird nicht geliefert, keine Reaktion auf Mails, keine Kundenbetreuung, Versand ist das letzte! Nach 4 Wochen wird einfach der Status auf Zugestellt geändert aber keine Angabe darüber, wo zugestellt wurde? Jedenfalls nicht an die angegebene von mir.
Heute sind es 7 Wochen seit der Bestellung. Somit keine Ware und das Geld ist auch weg.
Wieder was dazu gelernt.

Wie hier bereits mehrfach berichtet wird bestellte Ware nicht geliefert. Wolford bestätigt indirekt dass sie ein unfähiges Logistigkonzept haben, für eine "ehemals" Weltfirma, ein untragbarer Zustand. Ich werde hier nie wieder bestellen. Hier scheinen Qualität und Kundenzufriedenheit Fremdwörter zu sein.

Après 3 fois, les collants abîmés à 40 euros. Pas de tous de qualité. À éviter.

I had a very disappointing experience ordering from Wolford as a customer in Switzerland.

At checkout, the order clearly indicated that VAT was included and shipping would be via DHL. However, the parcel was actually delivered by Swiss Post. A few days later, I received an unexpected invoice from Swiss Post for CHF 9.50 related to the delivery.

The item itself cost about CHF 105, so this was already surprising.

Because the first item I ordered (size M) was too small, I had already returned it and ordered the same item again in size L (before receiving the Swiss Post bill for the size M). This means I could potentially receive another CHF 9.50 Swiss Post bill for the second shipment, bringing the total unexpected charges to CHF 19 on an item worth around CHF 105.

I contacted Wolford customer service to clarify the situation.

First, customer service agent Monika Schefer confirmed in writing that if I kept the item, Wolford would refund the additional taxes. Based on this statement, I agreed to keep the item.

However, shortly afterwards another agent, Martina Notarfrancesco, contradicted this and told me that Wolford cannot refund customs duties, offering only a 10% voucher instead.

So the result was:

Unexpected CHF 9.50 charges from Swiss Post after delivery

Potential CHF 19 total extra costs on a product worth about CHF 105

Conflicting answers from two Wolford customer service agents

A clear promise of reimbursement that was later withdrawn

For a premium brand like Wolford, this is extremely disappointing customer service.

I order frequently from international retailers and have never received surprise invoices after delivery like this. Many brands either handle the customs paperwork properly or reimburse customers when extra charges appear.

Instead, Wolford’s response was inconsistent and dismissive. Swiss customers should be aware that additional delivery charges may appear after purchase and that customer service responses may be inconsistent.

Very poor experience.

this company makes me as consumer so stressed and i feel harassed.

i placed an order in October 2024 , no email for order confirmation sent, after nearly a month wait, i sent them an email asking where my order is, email was BOUNCED BACK, it turned out that the email on their website was not working! i got panic (it was £96, not little) and luckily my bank approved chargback as no order was delivered. fastforward to march 2025, they sent me a letter by post claiming that i owed 140 EUR to them. They claimed that the order was delivered and according to their screenshot it was delivered two months later when i was abroad during Christmas.THERE WAS NO EMAIL PRIOR TO DELIVERY EITHER!!!!!! i told them that i did not receive the order and kept pushing me to fill out the forms, I CONTACTED UK INTERNATIONAL CONSUMER CENTRE WHO ADVISED ME TO STOP COMMUNICATING WITH THEM, THIS IS 2026 THEY STILL HARASSES ME!

Die Produkte von Wolford sind von ausgezeichneter Qualität, und ich kaufe sie seit vielen Jahren. Leider haben jedoch viele Geschäfte geschlossen, sodass ich gezwungen bin, online zu bestellen. Dabei habe ich leider sehr schlechte Erfahrungen gemacht.

Man bestellt etwas, weil es im Internet als verfügbar angezeigt wird, wartet geduldig auf die Lieferung – und dann kommt sie nicht an. Man wird auch nicht darüber informiert, dass der Artikel gar nicht mehr verfügbar ist, es sei denn, man fragt selbst nach. Wenn man schließlich versucht, eine Erklärung zu bekommen, erhält man nur formelle Antworten, die offensichtlich mit künstlicher Intelligenz erstellt wurden und nicht wirklich auf das Problem eingehen.

1st order: no order confirmation, no status-had to contact them MYSELF, delivery was month later!
support proposed a cancellation and upon my agreement in the same DAY, they replied ONE WEEK AFTER that it is not possible (I could not arrange return since I was already on vacation). Items would not be sent back automatically since parcel would be delivered in the building.
they didnt care (EU0003100137)

2nd order: they simply sent wrong items (EU0003174644)
YOU DO NOT DESERVE such prices with such customer treatment

J’ai acheté un collant chez Wolford, il s’est troué dès la première utilisation !! Seulement en l’enfilant. Je pensais que le fait de mettre 40 € dans un collant le ferait tenir un peu plus longtemps… Dommage, car le rendu était très joli. Impossible de se le faire échanger.

Very poor customer service. They sent a completely wrong items and demanded that I sent it back at my own cost.

Perfekt. Ware wird liebevoll verpackt und schnell versendet. Habe bei Wolford direkt bestellt und es war sehr gut. Bestellungen über Breuninger mit Lieferung von Wolford ebenfalls perfekt. Die Bestellungen über Zalando bei Wolford wurden schnell versendet und ebenfalls gut verpackt. Hätte Wolford die Retouren nicht so gut und schnell dokumentiert, dann hätte ich bei Zalando retounierte Ware bezahlen müssen. Dafür vielen Dank an Wolford. Jederzeit gerne wieder.

Haben am 9.2 was bestellt und nicht erhalten

To the Wolford Team,

I regret that I did not review recent customer feedback prior to placing my order.

After purchasing directly from your website, I was unexpectedly charged customs fees that were not covered or clearly communicated at the point of sale. For a brand positioned at a premium level, this lack of transparency is unacceptable.

I have been a long-standing admirer of Wolford for many years, which makes this experience particularly disappointing. Clear communication around international duties and charges is not optional — it is a basic expectation of ethical and professional commerce.

Customers should not discover additional costs after purchase. Transparency should be explicit, not implied or hidden within small print.

As a result of this experience, I will not be purchasing from Wolford again.

I hope this feedback is taken seriously and prompts a review of your customer communication processes.

Lisa