Wit Training Arvostelua 

I ordered a Strike Movement shoes from Portugal, before Xmas, around mid November. The shoe was originally shipped from the US to the UK and then to Portugal. This took a HUGE amount of time due to delays from the US to the UK. This was the only negative experience during the purchase. For reasons that are not WIT's fault, the shoes were missing some paperwork and the portuguese customs wanted me to pay extra for something I didn't have to.
So I sent the shoes back and asked for a refund. Things went smoothly from there on.
Im giving the 5 stars rating even if I didn't get to have the shoes because the costumer service was extremely attentive and helpful. No issues at all with that. Sure it took some time, but they did the best job they could. People nowadays just have severe lack of patience.
I have no doubt in my mind that WIT is trustworthy

AVOID AT ALL COSTS! Their customer service is non existent and you can forget about any refund, better keep the items and sell them on on EBay

Waiting for my order for 2 weeks. Still has not been dispatched. Constantly chasing them for an update, so I've asked for a refund. Now they are ignoring me.
Terrible service

Great service if you like what you order. Absolutely terrible from a returns perspective!! They use a crappy courier company (my package took 17 (calendar) days from drop off to be returned) and then I have to wait another 25 (working!!) days (yes, that’s FIVE weeks) for a refund. That’s nearly 7 weeks in total. I’ve never experienced this before and think it’s really bad.

Bad delivery process, I‘m waitaing fot more then 4 week for delivery….

The trainers I ordered were too small and I sent them back. I still haven’t received the money back or had any confirmation of the return. The customer service is not a good service at all either. I ordered these shoes November 2022 and currently I am still trying to sort the return out now in January 2023.

Great customer service. Friendly helpful and speedy to respond.

Nancy was very helpful and attentive towards addressing my refund request in a timely manner. I appreciate the help.

I ordered Nike bike shoes from WIT but found they were too tight on my feet. I've followed WIT'S instructions for return of the goods. I have evidence from Evri's tracker stating the parcel was returned to the retailer on Tue 10th January at 19:13. WIT customer service are still advising that they have not received the goods at their warehouse yet. They are also advising me of their returns policy that payment may not be with my bank for up to 25 days.

Had I realised WIT would have such a poor standard of customer service as I'm currently experiencing, I would never have made a purchase from them in the first place. I won't be using this company again. There are plenty of very reliable suppliers in this market & I can certainly do without this type of experience.

Never in my life have i experienced such poor customer service... Ordered cycling shoes but wrong size was delivered. I tried to return them using the online returns to generate the label but it is not recognising my order number. So i emailed them it took 5 days to get a reply they sorted the label so i sent them back 10 days later and still no refund so chased that up now i'm being told it can take upto 25 days for a refund.. yes i said 25 days.. lol. Save yourself the grief and stay away from these folks. So i've contacted my bank and started a chargeback request and got my money refunded straight away.

Ordered some trainers but they are too small. I tried to return them using the online returns to generate the label but it is not recognising my order number etc. I have messaged and emailed them 7 times since 31st Dec 22 but nobody is responding. Good products but absolutely rubbish customer service.

Great customer support! Nancy was very helpful and knowledgeable to my query!

Very quick and efficient, order arrived quickly. Brilliant returns and customer service experience as well.

Will definitely use again!

Excellent customer service. I’ve used WIT a lot. They have a good selection of good quality sports clothing. I had to return some tracksuit bottoms and staff were incredibly helpful

Great customer service quick response time had a faulty item i returned very easy after a fair few weeks and had an exchange within days fab service helpful staff !! 5 stars

Not able to make a return.It doesn’t recognise order number.No emails no numbers to call.Horrible experience,Don’t use them!

The customer support staff were super helpful and quick to get back to me! I also find they have a great range of products and have curated it to be a concise but good selection of products, which is a lot easier that looking across lots of different websites and brands. Delivery has been good and no issues with products or payments so far and I really like their designs. Will order with them again!

I had a trouble with the delivery and Nancy from the customer help desk, did everything that She can to find a solution.
Quick and efficiency

Really quick a simple service and my issue was resolved speedily.