Wit Training Arvostelua 

Finally got my parcel after two weeks of waiting and three emails sent

Outstanding customer service. Michael from customer service processed my refund extremely quick. Very happy will shop here again!!! 100% recommend

Don't order if you are outside of the UK. Carrier label error three weeks ago and since then nothing. At first some calming replies and now nothing. No delivery, no solution and not even any replies after I waited patiently another week. But of course already paid for. Thank you for nothing.
UNBELIEVABLY BAD SERVICE!!!

Update: The problem was resolved. Customer Service answered and sent out a new package that arrived fast.

Disgusted with the customer service, I paid £4.99 delivery then they deducted £9 from my refund! Another £4.99 AND a restocking fee!!! £15 for absolutely nothing - how can you justify a restocking fee?! Robbing customers with no pre-warning.

Quality of clothes is good, SEO nice, website easy to use but sales practices are dodgy at best. The company keeps on trying to collect personal information and inviting more people, baiting trading it in for promo codes which... are removed from basket just before payment so none work. Exclusions and ludicrous T&Cs make is impossible to actually use anything or feel like a respected customer. It's just gym clothes with more hype - not worth the full price, especially in CoLC. I really regret buying my partner's birthday present there... Back to Reebok next time.

AVOID!!!!!!

This company is ridiculous. They received my return in mid March and only today after 2 months have they given me a refund after emailing them MULTIPLE times. They then had the audacity to charge me a 10 pound restocking fee. 10 pounds to take 2 months for my refund which I probably would have never received if I hadn’t chased them. Absolutely ridiculous, I will not be ordering from them again. It also does not state anywhere on the website about a restocking fee unless you are getting a cash refund. Well I received a card refund - if I knew this I would have never ordered in the first place. What a joke of a company.

Really couldn’t fault this company. Customer service has been second to none! Thank you Milly and Michael for everything reference my orders.
Will sure to be shopping again with you!

I am a little shocked at this. I ordered a few items and wanted to return one. WIT Fitness charge £4.99 return postage AND a £4.99 re-stocking fee! So you lose a tenner! What kind of online retailer charges twice to return an item!

This is the last time I use the company! I feel cheated!

Awful customer service. Posted a parcel back for a refund on 26 March and I have not heard from WIT at all. I have not received confirmation it has been received nor a refund. I have emailed 3 times now and received no response. I have commented on their Instagram posts asking for a contact number and they delete my comments. Would avoid ordering from them if you can.

Whilst their product is great and delivery is quick I would probably not purchase anything from them again now.

I returned an item about 6 weeks ago now, I got a confirmation email that they received the item but still no refund and they are not getting back to my emails. I am probably going to have to do a chargeback via the bank which is not ideal.

Have tried to contact on email and social media regarding not receiving a confirmed return (wrong sizing)

Poor customer service & communication.

Still waiting on my refund

Constantly chasing refunds!!!
Every time I’ve sent stuff back I’ve had to chase for items to be refunded.
I’m still waiting for my refund since 29th March. After contacting them via all social media platforms and email I still haven’t had a response!! .
It’s such a shame as i love the clothing and delivery is so quick but because of this refund problem I will only order from them if I’m desperate! Come on WIT you could do so much better! 🙏🏼

Deceitful, vague and unhelpful.

A number of weeks ago I ordered a pair of shoes and paid for next day delivery. The trainers did not arrive the next day. No apology nor any information provided by WIT. No telephone number for customer services although I did manage to track down the CEO'S number. E-mail only. I sent an e-mail. Someone called Naomi responded two days later who was, sadly, suspiciously vague about dispatch times and stock availability, etc. Eventually Naomi confirmed - twice - that a refund for delivery had been authorised but, when asked, could not provide evidence. I spoke to Paypal who confirmed a refund had not been submitted. I requested a refund for the shoes and communication came to an abrupt halt and only started up when I raised a case with PayPal and instructed my bank to begin "cashback" proceedings.
At each stage of communication (I have all of them as proof) WIT, but in particular Naomi, were vague and evasive to avoid illustrating any specifics.
I suspect WIT advertise products they do not have in stock and the positive reviews on here are likely to be fake.
If ordering, be sure to use PayPal or a credit card. I took my business elsewhere and I would encourage you to do the same.
Avoid.

In response to WIT's response to this review. WIT's correction is fair and is my mistake. I have checked the e-mails and the name is Nancy not Naomi. Everything else is in my review is factually accurate.

Poor Customer Service. Ordered an item from Virus on their website and couldn't find a way to return the order to either WIT or Virus.

WIT says that I need to contact Virus for the return. Virus says that I need to contact the original vendor WIT for the return.

Will avoid for future orders because of the complexity of the returns process.

In response to the response:
Neither you guys (WITfitness) or Virus are willing to accept my return. It is still the merchants (WITfitness) responsibility to regulate any issues regarding the refund situation if you can’t come to an agreement with your partner brand on how to process my refund request.

The refund experience is awful. 25 workings days to process your return. I’m still waiting for a refund. Have contacted their customer service and still not received a reply. If you can id recommend buying from another retailer

I’ve turned up for an intro class. Unfortunately was told very abruptly by the lady at the reception that I won’t be able to leave my belongings at the place whilst running though did not receive any notification about it.
On the whole, quite unwelcoming. Definitely not going to join this place

Took my money for an item that wasn’t in stock. 3 months later I still don’t have a refund and none of my emails have been actioned. No available phone number to ring them.

Great selection of product online (don’t bother in store), but unfortunately none of it means anything when the REFUND PROCESS is a complete SHAMBLES. 25 working days is long enough enough as it is, but the fact that you’re not guaranteed to see your money back even at the 5-week mark is just appalling. Customer service asleep at the wheel — you may get a response, or you may not; good luck either way! This is the 3rd time I’m having this experience with WIT, and unfortunately it will be the last. Just hoping I’ll see my monies again, eventually.

Ordered an item with a 48-hour estimate delivery time, and it would have been delivered on time if Royal Mail wasn't being Royal Mail. I had an email from Royal Mail stating there was a request to not deliver my item and after reaching out to WIT to ask about it as I was confused as I never requested that, Nancy replied almost instantly with a solution and I had it sorted out and got the item the same day. For future purchases you might have delivery issues due to Royal Mail having a lack of staff, but that's not WIT's fault whatsoever

I like the website so much and it's easy to purchase and deliver to your door. It's always my pleasure to shop here. I'm a customer from 5 years. All products carefully chosen and customer service are helpful especially nancey. She was amazing help me to solve my issue.
Eman