Wit Training Arvostelua 

Shocking company, ordered 2 t-shirts and 1 pair of trainers. The trainers arrived and after a week I emailed about the t-shirts, one of them wasn’t in stock so I then received a partial refund, not a full refund for the t-shirt I paid for. Another week passes and I email to say the other t-shirt hasn’t arrived, I receive another email to be informed again this one is out of stock.

Excellent & immediate customer support!
I needed to exchange my shoes and go with a size up and the response was super fast! Big props to Stephanie and thanks again for the help!
Ps. Great packaging and very fast shipping!

Avoid like the plague. Returned item almost 2 months ago. No refund or communication.

This company are AMAZING.
Not only do their products come in a great prices but they are very quick to fix any issues and the staff are incredibly polite. I’ll be buying all my fitness gear from here going forward. Most positive experience I’ve ever ever have with shopping!

I was told that I get 15% off my first order. Came to find out that the Whoop I wanted was not applicable to the 15%. Then it said that the duties and taxes for sending to Cyprus would be paid. My package has been at the post office for 10 days and they are waiting for me to pay the taxes and duties for it. I've contacted support, and they have been checking with the warehouse for a week now. Really frustrating experience.

I have to echo some thoughts of others regarding WIT. They have some good selections of fitness gear with some more unusual brands to avoid shopping direct from the US. HOWEVER, the process is only good if you do not have to return the goods, then its not good at all. I returned some trainers, Nike Metcon 9s, due to the fit being too tight in my usual size. I have had earlier models and ordered the same size. I have had to chase for 2 weeks on email, no chat, no telephone numbers to get the refund sent to my account. Then they have the nerve to charge a £8.98 restocking fee, which I find unacceptable, I have not experienced this with any other online retailer. Time spent dealing with refunds is just a cost of doing business. Come on WIT get your act together and sort your processes out, its losing you customers, have you worked out the cost of that?

DON'T BUY FROM THESE PEOPLE. They take your money and don't give you a refund. Absolute scammers

Retard de commande + un SAV inexistent. Je ne recommande pas du tout.

I’m so upset and angry with this company. This isn’t my first order from them which is why I trusted them to use again. Bought some TYR lifters as a birthday present while they had their offer on of 20% off. 48 hour delivery apparently!!! A week later no confirmation email. At first they had great communication and they said it was a glitch and a new order has been placed. 5 days later NO CONFIRMATION OF DISPATCH!! Birthday has arrived and no present to give.
No response to emails, until I mentioned I’ll be taking this to trading standards (which I still will be) and then have now said the item I want is out of stock and to pick something else or a refund. The BIZARRE thing is, I can order my item again online? So it’s clearly not out of stock? But the offer price has ended.
I’ve emailed back and now have no response.
I don’t want a refund. I want my shoes I’ve ordered at the price which I’m owed.

I would reiterate all the poor reviews here about the quality of customer service and the frankly farcical £4.99 charge for ‘re-stocking’ if you make a return.

Ordered a lifting belt that was unfortunately too big. No availability of the next size down in the colour I ordered, so I emailed to ask if I could exchange for a different colour (same brand and style) in a smaller size. Received a reply (slowly) that in no way addressed my question. Asked for clarification, again got another generic and useless reply that just mentioned doing a return (for a re-stocking fee, of course, and a new additional delivery charge).

No number to actually be able to speak to someone in customer services in an attempt to resolve, even despite asking.

I’ve had numerous issues along similar lines with WIT; why brands continue to use them as their sole / one of limited UK suppliers is beyond me.

Company seems to represent the absolute antithesis of the values of the fitness / CrossFit community.

Ordered some shoes with next day delivery they don’t come, they then say there’s a problem with the order but stop replying to my emails. Many days gone and Royal Mail do not have my shoes and they have £100 of my money.

If I could give zero stars I would have. This is without doubt the worst company I have ever seen. I’m even to the point of wondering if there is even a company or the whole place is a scam. Take your money and then do nothing. Haven't received anything for my money and I can’t even get an answer to an email. On top of this , no phone number that I can find to
Speak to anyone. Selfish, greedy untrustworthy.

Please don’t fall for this scamming company! Wish I did some research before buying off them! Customer services is shocking paid £200 for pairs of trainers, emailed the company to explain not received no item or an email confirmation replied with” been delivered here your parcel id” spoke to dpd they have not received no parcels for our address! Now they are ignoring our emails!

Do not order from here! Ordered a pair of Nike trainers. When they arrived, opened the box, they had clearly been tried on by someone else thrown back in the box, returned and then sent out to me. When I've returned them due to the condition, I've then been charged the delivery fee and a restocking fee of £4.99. Absolute joke! Customer service is shocking, they don't care!

Awful customer service. £4.99 re stocking fee and 25 working days before a refund is authorised! Don’t know any other company with such conditions. Avoid at all costs. Wish I’d read the reviews first- obviously a common theme.

Horrendous customer support. Bought a pair of Tyr trainers to be delivered to the Rep of Ireland from the UK. Paid customs and VAT up front on their website. A few days later received a notice from DPD for 70 EUR in custom and VAT payments! I immediately contacted support@wit-fitness and the fobbing off started. They were working with DPD to get this resolved etc... Two weeks later and several non-commital emails from WIT, DPD finally returned the package to sender. When I chased WIT about a response there was absolute radio silence. Still waiting to hear anything back. Really really bad experience.

Seems to be a trend from the other reviews here.

Still waiting, I am waiting for my refund. Please don’t ask me to contact the support team, they either ignore me or just say the warehouse hasn’t received the return (even though it has). This is disgusting!! If your warehouse has lost the return, at least have the decency to hold your hands up and give me my refund!! DONT REPLY WITH CONTACT THE SUPPORT TEAM

While initial delivery was quite prompt, there is a "re-stocking fee" which dents the pocket for any returns (as well as initial shipping fee).

Because of this, I will be sadly avoiding this company for any sporting goods in the future.

The shoes I ordered both failed in the same place within a couple of weeks of receiving them. Contacted WIT support who said send pictures, which I did. Multiple replies stating they couldnt see the pictures (JPEG’s… who can’t view JPEG’s?)
After this delay was over I got an RMA and returned.
Chased up a couple weeks later and was told the warehouse can’t find them… so I sent proof of postage over a week ago now… chased multiple times and still getting no response
WIT fitness clearly have no interest in providing refunds for faulty goods .. horrible customer service bordering on dishonest.. avoid them and buy elsewhere.

Placed an order, paid for 48 hour delivery. A week on still no dispatch notification. Contacted customer service and was told to “wait a few more days”. So I did, then contacted customer service when it still wasn’t dispatched, no response at all. Really poor service, still no response or dispatch of my item