I ordered 8 beautiful cast iron coat hooks from France, and the whole experience was fantastic from start to finish! Rochelle and Saskia were amazing : they kept me updated every step of the way, let... Näytä lisää
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Ordered some drawer pull handles from them. I think they were too expensive, even comparing them to other high end ironmongery providers. I only went for them as they were the only company that provid... Näytä lisää
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone. Superior quality handles, thank you! Just beautiful. Fantastic, friendly, per... Näytä lisää
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Their pieces are beautiful and truly feel luxurious and custom without breaking the bank. Great if you want to infuse some handmade craftsmanship and character into the home! Also, talk to them if... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Willow & Stone, Cornwall, are period ironmongers supplying Period door knobs, antique and reproduction door furniture, Traditional Hardware for old homes and gardens including brass door knockers, door handles and window accessories.
Yhteystiedot
Arwenack Street 18, TR11 3JD, Falmouth, Yhdistynyt kuningaskunta
- willowandstone.co.uk
4,7
Erinomainen
115 arvostelua
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent quality products with…
Excellent quality products with excellent customer service.
Have bought products online before & will definitely buy again.
13. kesäkuuta 2023
Vastaus yritykseltä Willow & Stone
Thank you Sam, really pleased we did well!
Great items that I couldn’t find…
Great items that I couldn’t find elsewhere at a great price
11. kesäkuuta 2023
Vastaus yritykseltä Willow & Stone
Thank you so much for your review, it means a lot!
I don't often write reviews but...
I don't often write reviews but I felt that I had to for Willow & Stone. I am having a new kitchen fitted with a number of cabinet handles, which I ordered from W&S. Firstly, the products of the highest quality and look absolutely fantastic. Secondly, whilst relaying messages from my builders meaning we needed a replacement/ new screws I have received outstanding customer service, in particular from Freya but also every person I have spoken to. They are only too happy to help, with quick, efficient personalised and extremely helpful customer service. We need to support businesses like this more! I will certainly be using them again in the future.
19. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Willow & Stone
Thank you so much Rebecca! this is exactly what we strive for. Your feedback is much appreciated and shows the team that they are succeeding. Merry Christmas!
Fabulous company
Fabulous company that just does things right. It offers a wide (and ever increasing) range of products and backs it up with genuine (and human) customer service.
Companies like this are becoming rarer when the temptation is there to buy only from the big players.
21. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Willow & Stone
Thank you so much that's made our day!
Sadly my package arrived bent which…
Sadly my package arrived bent which meant the posters were badly creased. I emailed and tried to contact via Twitter but just ignored. Not great customer service. ☹️
17. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Willow & Stone
Hi Jennifer, i'm so sorry you have received a damaged order. We always replace immediately in such situations so I can only assume we haven't received the email for some reason. (We don't use twitter anymore unfortunately). Pop me a message to office@willowandstone.co.uk and we'll get it sorted out straight away!
Vastaus yritykseltä Willow & Stone
Thank you so much, great customer service means a lot to us.
Very good customer service and products
I recently placed an online order with Willow and Stone and received an email, stating that there had been a problem with card processing ('probably an incorrect digit'). They promised to hold the items for a week, asking me to contact them. Unfortunately, I wasn't able to get through on the phone. After a week, they contacted me again and I emailed to say I had tried to call - they emailed back to say that the lines weren't busy at that time, I called, order went through and within 48hours of the call I had received my goods. Very pleased with quality of service and the items I purchased. Very helpful, friendly and polite staff when I rang and well packaged goods. Would use again and would recommend this company. Thanks.
23. helmikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Willow & Stone
Thank you so much for your review. I’m glad we were able to resolve the payment issue. Offering excellent Customer service means a lot to me and my team. Please visit again soon!
Outstanding customer service.
I bought some door furniture from Willow and Stone. Outstanding and very friendly customer service. Highly recommended.
18. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Willow & Stone
Thank you so much for the review! Gives us much job satisfaction hearing your praise!
This is the third time I have purchased…
This is the third time I have purchased wrapping paper sheets, to use as posters. The sheets are thick, great quality and beautifully printed. They make brilliant posters and Willow and Stone carries a great range. I will undoubtedly buy more paper in future. Delivery is always very quick and the paper is packed safely in postal tubes. Great service all around. Highly recommended.
26. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Willow & Stone
Thanks so much for supporting our independent business! Receiving positive reviews like this absolutely makes our day.
Great service!
I ordered a few plant pots and was really pleased, everything was handled with great care and they arrived within two days from the order date. The pots are lovely, same as on the pictures.
30. kesäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Willow & Stone
Fantastic to hear, as we strive for excellent customer service! Please come again soon.
Excellent company!!
Excellent company!!! Excellent customer service and products!!! Deserves 6 stars!!!!!
20. huhtikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Willow & Stone
High praise indeed! You’ve made my day as our customer service means everything to us.
Brilliant product and customer service!
I purchased 5 brass door knobs and a vacant/engaged bathroom lock. Delivery was very quick and the items well packaged/made. I had an issue with the stiffness of two of the door knobs and dealt with Freya who quickly sent us replacements out and contacted the manufacturer for advice. Couldn't be happier with the customer service - absolutely brilliant!! I highly recommend this company and will be using them again in future :)
15. huhtikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Willow & Stone
Thank you for your review it’s much appreciated!
Lovely products, great customer service
I bought some brass doorknobs from this company. They were very well packed and lovely quality. I had to phone up for help on two occasions, once when placing the order and once after receipt - both times due to my ignorance - and the people I spoke to were extremely helpful, friendly and knowledgeable. Also very patient with what, in retrospect, were really stupid queries! I would happily buy from them again.
3. joulukuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Willow & Stone
Thank you so much!
Great customer service
I ordered a large number of cast iron shelf brackets and some wall pegs from Willow & Stone, and though these brackets are available through various stockists they were the most helpful and competitively priced. Bit of a wait for the stock from their supplier but their sales team (Freya & Rhianna largely) have been very helpful and communicative throughout, and got the items to me when they said they would. Great customer service and the shelves are looking really good, definitely recommend using these guys, and I will I’m sure be a returning customer.
5. marraskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Willow & Stone
Thank you so much for a lovely review we are really pleased that we were able to help!
Great product at a great price
Great product at a great price. Very smooth service from confirmation to delivery. All excellent, will definitely use this company again.
19. lokakuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Willow & Stone
Thank you so much!
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