Jim Lawrence Lighting & Home Arvostelua 2 772

TrustScore 5/5 tähteä

4,9

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Most of the business was transacted by phone, and the representative I spoke to was knowledgeable, helpful and efficient. There were some unusual features about my order, but all difficulties were smo... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

As always the team at Jim Lawrence have been helpful, efficient, pleasant and friendly and our purchases are excellent quality and as lovely as they look. Also delivered quickly.Thankyou.

Yritys on vastannut

Saanut 5/5 tähteä

Lovely shop with some very individualised products. The bathroom light pull cord I purchased was perfect for a traditional Victorian house which I hadn't found anywhere else. Customer service was... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Very good quality and finish- virtually all our lights and poles are from Jim Lawrence and are just the quality and style that we like. Highly recommended, as is the excellent service.

Yrityksen tiedot

  1. Valaisinliike

Tietoja yrityksestä Jim Lawrence Lighting & Home

Yrityksen kirjoittama

About us

We are a British manufacturer designing and manufacturing luxury lighting and homeware in the English countryside. Visit our showrooms in Bath and Suffolk.

Gorgeous lights and accessories are the lifeblood of our business and understanding how they can change the mood of your interior lies at the heart of what we do. Beautiful, well-made lighting and fittings are truly transformative and we are passionate about sharing our products and ideas with you.

We are great believers in British manufacturing and are proud of our heritage in engineering and ironwork. Anything we don't make ourselves, we source from British manufacturers wherever possible because we believe in supporting UK companies and it makes good business sense. By selling directly to our customers and prioritising UK industry, we can ensure our products meet our exacting quality control standards and keep control over the supply and demand.

To this end, all our products are designed, assembled and hand finished in-house, using traditional techniques that have been passed down through the generations. In our workshops we employ a wide array of processes - laser cutting, spinning, welding, blacksmithing, antiquing, beeswaxing, polishing and painting, as well as making shades, curtains and blinds.

Thanks to our recent acquisition of artisan glassmakers - Suffolk Glass - we can also now include glass blowing and pressing to our list of skills.

From farming roots

Over the past 20 years Jim Lawrence has worked very hard to build up a reputation for making classic, high quality products using traditional, handcrafted techniques.

The story of Jim Lawrence began in 1994 at his Suffolk farm. Jim was busy rearing pigs and cows but it was clear that stock farming on such a small scale was not going to be profitable and Jim needed to find something else to do.

He decided to set up a forge in one of the farm buildings and experimented by making specialist pieces for friends and neighbours. From this modest beginning, Jim began producing a small range of candlesticks and chandeliers and selling them at fairs and markets.

He then moved on to gates, railings and curtain poles and from the reaction of his customers' he realised there was a demand for stylish, designer quality fixtures and fittings for the home, made with natural materials.

Following the company's first substantial order making park fencing for a local farmer, Jim was able to expand, refurbishing the farm buildings and employing more people in order to start selling by mail order. When a customer asked if his candlesticks could be made electric, the lighting side of the business began and now accounts for 60-70% of the company's sales.

Today we employ a skilled team of 150 engineers, welders, painters, seamstresses, designers, lampshade makers and technicians, alongside a full cohort of support staff. We have come a long way since our farm days, and you may no longer have to bump down a country track to find us, but our ethos remains the same: to provide beautiful, individually hand finished products, and deliver the highest possible level of customer service.

LIAQA assured 

Jim Lawrence is proud to be a member of the Lighting Industry Association Quality Assurance Scheme (LIAQA), meaning that we have achieved recognition by the UK’s leading lighting trade association that both we as a company – and our lighting products - conform to the highest standards in quality and safety.

 

Yhteystiedot

4,9

Erinomainen

TrustScore 5/5 tähteä

3 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

As always the team at Jim Lawrence have…

As always the team at Jim Lawrence have been helpful, efficient, pleasant and friendly and our purchases are excellent quality and as lovely as they look. Also delivered quickly.Thankyou.

21. huhtikuuta 2026
Jim Lawrence Lighting & Home-logo

Vastaus yritykseltä Jim Lawrence Lighting & Home

Dear Judith,
Thank you for your kind review that we will be sure to share with the rest of the team. We are delighted that you are pleased with the quality of your JL products as we believe nothing looks as good as those things that are made by hand with care. We look forward to welcoming you back soon.

Warm regards,
The Jim Lawrence Team

Saanut 2/5 tähteä

this company has no B2B trade policy

this company has no B2B trade policy. made it unviable to proceed. with no policy, and prices published, we would incur order and QC control costs and product liabilities as part of a complete service, however good the final product may have been, The score reflects an inflexible approach to sales.

28. huhtikuuta 2026
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Vastaus yritykseltä Jim Lawrence Lighting & Home

Dear Mr Bianchi

Thank you for your feedback, although giving us 2 stars simply because we do not offer a trade discount seems a little unfair.

As a British manufacturer selling direct to the end user, we endeavour to keep our prices as low as possible for all our customers. We do not differentiate between trade and retail and do not build an extra margin into our retail prices in order to cover a discount for the trade. We believe in one fair price for everyone.  

Our aim is to offer high-quality products alongside excellent customer service, and we constantly strive to look after all our customers with the same standard of care. 

Best regards
The Jim Lawrence Team

Saanut 5/5 tähteä

The staff are always very helpful

The staff are always very helpful, helping in any way they can .

20. huhtikuuta 2026
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Vastaus yritykseltä Jim Lawrence Lighting & Home

Dear Ms Henshaw,
Thank you for your lovely feedback that we will share with the Customer Services Team. We hope to see you again soon.

Kind regards,
The Jim Lawrence Team

Saanut 5/5 tähteä

Kitchen Excellent product

Excellent product, along with real personal service.

17. huhtikuuta 2026
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Vastaus yritykseltä Jim Lawrence Lighting & Home

Dear Julie,

Thank you for taking the time to write us a review, we really appreciate the feedback. We are thrilled you are happy with your JL product and that the customer service team were able to help you. We hope to see you again soon.

Kind regards,
The Jim Lawrence Team

Saanut 5/5 tähteä

Highly recommend

Lovely shop with some very individualised products.
The bathroom light pull cord I purchased was perfect for a traditional Victorian house which I hadn't found anywhere else.
Customer service was excellent, very helpful and polite. Timely with postage. Would highly recommend.

8. huhtikuuta 2026
Jim Lawrence Lighting & Home-logo

Vastaus yritykseltä Jim Lawrence Lighting & Home

Dear Christina,

Thank you for your lovely review that we will be sure to share with the rest of the team. We are so pleased you found the right light pull for your home and hope to welcome you back soon.

Kind regards,
The Jim Lawrence Team

Saanut 5/5 tähteä

Very helpful in the store

Very helpful in the store. Made in the UK

27. huhtikuuta 2026
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Vastaus yritykseltä Jim Lawrence Lighting & Home

Dear Justin,

Thank you for your 5 star review, we really appreciate all the feedback we get. We're glad you found our showroom team helpful and hope to see you again soon.

Kind regards,
The Jim Lawrence Team

Saanut 5/5 tähteä

First class from start to finish

First class from start to finish. Amazing products and superb customer service. Wouldn’t hesitate to recommend and use again.
Thank you!

20. huhtikuuta 2026
Jim Lawrence Lighting & Home-logo

Vastaus yritykseltä Jim Lawrence Lighting & Home

Dear Mrs Swan,

Thank you so much for taking the time to leave us your kind review. We are thrilled you are happy with your JL experience and hope to welcome you back soon.

Warm regards,
The Jim Lawrence Team

Saanut 5/5 tähteä

Very positive experience

Most of the business was transacted by phone, and the representative I spoke to was knowledgeable, helpful and efficient. There were some unusual features about my order, but all difficulties were smoothed out and everything proceeded without any hitches. The final result was everything I could have hoped for.

20. huhtikuuta 2026
Jim Lawrence Lighting & Home-logo

Vastaus yritykseltä Jim Lawrence Lighting & Home

Dear Sue,
Thank you for your lovely feedback. We're delighted that we were able to help you with your order and you found our customer service was helpful as it is at the very heart of what we are about. We hope you love your JL products and that we get to welcome you back soon.

Kind regards,
The Jim Lawrence Team

Saanut 5/5 tähteä

Great service and really great…

Great service and really great products. Fit well with our Edwardian aesthetic.

13. huhtikuuta 2026
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Vastaus yritykseltä Jim Lawrence Lighting & Home

Dear Rob,

Thank you for taking the time to share your five star review with us. We are thrilled you are pleased with the service you recieved and your order. We hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Saanut 5/5 tähteä

Great customer service

The person that I spoke to over the phone was extremely knowledgeable and answered all of my questions. They volunteered to send me samples which was most useful

17. huhtikuuta 2026
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Vastaus yritykseltä Jim Lawrence Lighting & Home

Dear Trevor,

Thank you for taking the time to share your five star review with us. We are thrilled that you are pleased with the customer service you recieved from us and we will pass on your kind words to the rest of the team here at Jim Lawrence.

Warm Regards,
The Jim Lawrence Team

Saanut 5/5 tähteä
Jim Lawrence Lighting & Home-logo

Vastaus yritykseltä Jim Lawrence Lighting & Home

Dear Peter,

Thank you for sharing your five star review with us. We are thrilled you are pleased with the quality of your order and the service you recieved.

Warm Regards,
The Jim Lawrence Team

Saanut 5/5 tähteä

Expensive but you get what you pay for

Expensive but you get what you pay for. In this case excellent quality and a beautiful design.

10. marraskuuta 2025
Jim Lawrence Lighting & Home-logo

Vastaus yritykseltä Jim Lawrence Lighting & Home

Dear Lee,

Thank you for taking the time to share your five star review with us. We are delighted you are pleased with the quality of your order and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Saanut 5/5 tähteä

The shade is excellent quality and…

The shade is excellent quality and colour

16. huhtikuuta 2026
Jim Lawrence Lighting & Home-logo

Vastaus yritykseltä Jim Lawrence Lighting & Home

Dear David,

Thank you for taking the time to share your five star review us. We are thrilled that you are pleased with your shade and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Saanut 5/5 tähteä

I have used Jim Lawrence multiple times…Light Years Ahead of Other Companies

I have used Jim Lawrence multiple times over the last 20 years. Products and service always excellent, and the ability to provide bespoke items is especially appreciated.

15. huhtikuuta 2026
Jim Lawrence Lighting & Home-logo

Vastaus yritykseltä Jim Lawrence Lighting & Home

Dear Mr John Rogers,

Thank you for taking the time to share your five star review with us. We are delighted that you are pleased with the service you recieved from us and we look forward to welcoming you back soon.

Warm Regards,
The Jim Lawrence Team

Saanut 5/5 tähteä

Liked the fabric I ordered and find the…

Liked the fabric I ordered and find the team helpful
I enjoy visiting your shop and have highly recommended it to others

22. huhtikuuta 2026
Jim Lawrence Lighting & Home-logo

Vastaus yritykseltä Jim Lawrence Lighting & Home

Dear Rosemary,

Thank you for sharing your five star review. We are delighted that you are pleased with the fabric you ordered and we hope to welcome you back soon.

Warm Regards,
The Jim Lawrence Team

Saanut 5/5 tähteä

Once again

Once again, a top quality product, with excellent customer service. It is great to be able to order over the telephone, rather than a soulless computer!

15. huhtikuuta 2026
Jim Lawrence Lighting & Home-logo

Vastaus yritykseltä Jim Lawrence Lighting & Home

Thank you for sharing your five star review with us. We are delighted that you are pleased with the quality of your order and the customer service you recieved.

Warm Regards,
The Jim Lawrence Team

Saanut 5/5 tähteä

Excellent quality door furniture

Excellent quality door furniture. Very pleased with my purchase of a full door’s worth of handles, knockers, bell, key medallion and hinges.
Aesthetically pleasing and well worth the price. Sent in a box container with everything. Good shipping and packaging.

14. huhtikuuta 2026
Jim Lawrence Lighting & Home-logo

Vastaus yritykseltä Jim Lawrence Lighting & Home

Dear Laura,

Thank you for sharing your five star review with us. We're delighted you are pleased with the door furniture you ordered and we will share your lovey review with the rest of the team here at JL.

Warm Regards,
The Jim Lawrence Team

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