Rowen & Wren Arvostelua 

We bought the Stanton Oak Dining Table, Sutton Oak Storage Bench and Turner Dining Chairs after a year of trying to find a set that wasn’t too chunky and imposing. We love them all! They’re great quality and the wood is beautiful.

We weren’t sure the storage bench would go with the table as it’s advertised as a hallway bench but it works comfortably. The amount of storage is really handy compared with the non-storage option.

Delivery was efficient and unproblematic.

We’ll definitely shop with you again!

I cannot praise Rowan and Wren aftercare service team, highly enough for their outstanding customer service. From start to finish, they have been an absolute pleasure to deal with. Their kindness, patience, care and professionalism have been exceptional, and they have made me feel valued as a customer throughout the entire process.

It is so refreshing to deal with a company that genuinely cares about its customers and takes the time to listen and help. Every interaction has been handled with such warmth and understanding, and I have felt nothing but supported.

The quality and beauty of their designs speak for themselves, and I love my lamp so much that I have actually ordered another one!

Thank you, Rowan and Wren, for such a wonderful experience. Your customer service is a real credit to your company, and I would not hesitate to recommend you to anyone looking for beautiful products and a truly personal, thoughtful service. ⭐ ⭐ ⭐ ⭐ ⭐

I was very happy about the quality of the product as well as the packaging. It's obvious the team of Rowen & Wren really cares. Thanks a lot!

I love Rowen & Wren… I order the beautiful Christmas baubles every year.

I ordered a mirror through Rowen & Wren, which arrived quickly but unfortunately damaged. I contacted the company requesting a replacement, and received a prompt response from a lady called Jasmine. Jasmine was wonderful, and quickly despatched a replacement mirror which arrived the next day in perfect condition. The mirror is heavy and beautiful quality. Excellent company with amazing customer service, I will definitely purchase from them again.

I’ve bought a variety of products from Rowen & Wren over the years and every one has been of the highest quality. My most recent purchase was a beautiful rug that I had in my basket for over a year! So glad I decided to pull the trigger because it has completed my living room. The delivery was super fast.

I brought two different side tables and a standard lamp and shade. They are all beautiful and well made - the sort of quality you can imagine being handed down the generations. I had one hiccup in that a back order item got stuck in the system, but when I called, an extremely polite customer service representative apologised and arranged for it to be dispatched and it arrived next day. It's unrealistic not to expect occasional hiccups when ordering online, but how a company deals with that hiccup is what you should pay attention too, and in this I can't fault Rowen and Wren. Looking forward to future purchases.

Delighted with the quality of my goods and the excellent customer service.
Thank you.

Great product and great service. All good

I can’t say enough good things about this company. I will always support a good quality British company. Over half of their collection is now made in the UK, and they've been deliberately moving towards British manufacturers and independent crafts people which is wonderful. I like that. Their material is always high quality. Postage always prompt. Packaging always fully recyclable but well wrapped and the items always fully protected. I opted for a stunning oak table lamp and lampshade for my son’s room. It’s so beautful and the quality is everything I’d expect from a company like this. Very happy.

I bought the most delightful silk lampshade - the blue was really uplifting. It looks gorgeous teaming with my hanging crystals table lamp. Perfect!

I would mention that the packaging was quite battered but no internal damage - please give more thought to the product protection ...

Inspired by a previous purchase of the same mat in a different colour, I am taken with the quality and look! Just a little different, comfortable to step onto and looks great. Wash and dry well! Thank you for great service :)

I bought three beautiful velvet cushions with linen backs. They were delivered safely and promptly and I had lots of lovely communication through the process. I have given 4 stars as I think the down cushion filling could be a bit plumper. They just feel a little on the sparse side, especially compared to one other I bought the same in a different shade from a different company.

I am very happy with the product (Bilton bathroom shelves in brass) - I had had them on my radar for quite a while but was hesitant a bit due to their price + shipping costs (to EU) and so continued searching further. As I could not find anything that would match their desing + quality at this price level, I ended up buying theirs and they are stunning! Exactly as pictured, superb quality with fitting material attached, eco friendly but sturdy packaging. They perfectly complement my vintage looking like bathroom. They are worth every penny, highly recommend!

Very pleased with my linen footstool purchased from Rowen & Wren. Great quality and service.

Have always been delighted whenever I have purchased from this company. Would highly recommend to all.

The customer service I received after having a problem with my order was excellent and far outweighed the issue I had. What was a really nice touch was a little written postcard with a beautiful picture on the front sent to me through the post separately to my order being delivered. The products are of exquisite quality and I will definitely be buying again.

Paid nearly £3000 for a sofa bearly one year ago. When my husband sat on the sofa the castor leg flew off and the sofa collapsed. On inspection there were 2 holes under the sofa (one where castor came out). We couldnt screw the castor back in. Emailed rowen and wren with this issue and photos provided. The next day we were sent an envalope and a little note. The envalope had 4 metal pieces in and a note to say for screwing castor in. These were useless. We have books propping this sofa up. We have a small, very loved, ragdoll cat and he often goes under this sofa, if he were there when this sofa collapsed he wouldnt be with us today. My husband weighs 11 stone and we have no children, he also could have been hurt. We told r&r we were uhappy with how they delt with this. We will be persuing and taking this to the ombesman under the consumer right act. Under this sofa is made of cheep playwood that you cant secure this castor back into. Its a big hole, the makers themseves must have had issuess as there are two holes . If I were able to I would post a vedio of this poorly made sofa. Made to look good but this one was obviousley defective. Customer service also poor with sorting this. We are hard workers and have waisted a lot of money on this faulty, dangerouse sofa.

Update. 21/9/26 .I have been contaced by Rowen and Wren and a plan is in place to resolve the above issuess.

I was worried about buying furniture online so contacted Rowen & Wren with some detailed questions on internal drawer measurements, delivery times and wood colour. They sent a sample of wood which helped me decide on the Stanton oak table and I am delighted with it.

A good experience.
We are very pleased with our chair. It looks great in the space we wanted it for and is comfortable and well made.
All the measurements are exactly as advertised, though it is a little smaller than we imagined it would be - which is not a Rowen and Wren fault!
The chair was delivered in the timescale stated and we were informed of when it would arrive, asked if that was convenient and the delivery came at the specified time.
Finally, a thank you to Zoe at customer services. We were undecided about what colour to choose. Discussion by email with Zoe was really helpful.
Both this query and my query about delivery, sent to Rowan and Wren by email, were promptly and effectively dealt with - great customer service- thank you.