Web Hosting Canada Arvostelua 

I have used them for years and their customer service and technical support is always quick, efficient and friendly!

They are fast, very polite and very professional. For extra they know their stuff.

Rating a current negative experience with support that caused significant outages on all of my (5) sites over a week with really bad support.

To be fair outside of this experience I have been very happy with whc - reasonably priced hosting in Canada is what I was looking for. I have needed very little support in the past so I don't know if this is simply the impact of growth at WHC or if the support system is truly problematic.

I have been a customer for many years. Recently my websites all went down with 503 errors that persisted for hours after a scheduled maintenance.

The intial response was to "wait" for things to clear - they never did - these are very small traffic sites.

After multiple contacts to support the sites finally came back on line with no explanation but an offer to migrate to a more stable server.

Two sites have been down since that migration 2 days ago. The other two have SSL problems that have shut down my sales.

I am on my third call today. I hope this is temporary because of increase is sales but it is just not acceptable.

Adding:

In the end it took 8 days, 10 tickets and an escalation because of this review to get my sites working properly. Every problem initiated from an activity by WHC - originally server maintenance - every fix caused other errors, in my DNS or SSL. Typical response time to updated tickets ranged from hours to days to never. Eventually I learned to open a new ticket every time something else went wrong. Their own ticket response said - if you need faster help call - which meant waiting hours for a call back - or using chat - which just opened another ticket. There is no way in their ticket system to flag a serious site down issue. The support system at whc is seriously needing help.

WHC did contact me and we have (almost - one site to go) sorted this out but it has been exhausting and a side project I do as a volunteer to help Canadians who need service dogs has turned into days of time away from my job.

In the end... you can always count on this guys 🤗

Always well served by the team and great support!

Help came quickly when I needed it most! Thank you to tech support at WHC!

I appreciated Amina’s thoughtful and prompt service. Amina found a satisfactory solution to the situation at hand and took the time to explain the necessary procedures to me in detail. The follow-up (by email) she provided was also reassuring.
I have been a client for several years and WHC’s services and ethics are always trustworthy. I plan to continue my relationship with WHC. Thank you again.
Lionel Sansoucy

Translated with DeepL.com (free version)

Yasmine is an amazing employee. She is competent, reliable, and outgoing, and she values customers and meets their needs to the best of her ability. I was her boss; I would double her salary right away. She is a HUGE asset for WHC.

Its working great and customer support is really fast and reliable. I've made requests on sunday and eventhough its a little waiting time, they resolve and support. Emails and webpage work fine. We are a small company based in Mexico and when found WHC we were happy with price and support. We've been clients for 2 years now.

1 Great customer service. Answered all my questions, and even the Bot was super helpful 2. Relatively inexpensive 3. No up-sells. Sold me what I needed with no pressure for add-ons. 4.Canadian

They worked around the clock to help me fix a problem on a client website, that neeed to be up and running asap. The website was for an open-air festival and we were hours away from the morning opening. Thankfully, it was resolved many hours beforehand and I was able to get the website to where it needed to be. Thank you Web Hosting Canada! Much appreciated and much gratitude!

Arslen was very professional, thorough and helpful. Thank you.

I had great service by Amina. Efficient and fast.

Great experience ! All hiccups were fixed at no time.

ILS M ONT QDE DANS MA REQUETE

Generally, whc.ca support has been reliable, fast and courteous. But once in a while, like this week, it has been frustrating. Could it be that submitted support tickets are sometimes deemed trivial, easy then ignored? I had an email problem that was quickly labeled "resolved" but that was false: the problem was not solved. I have been a loyal long-time client of whc since the early days, but occasionally I am treated by the first-level support staff as ignorant. I have asked for better service but have been mostly ignored on this particular ticket.

Update, 2026-09-02 0654h PDT:
The ticket was escalated to level 2 Tech. The support person, Vanie, found the root cause of the problem and proposed solutions.

Suggestion: When a support ticket is opened, do not immediately dismiss it as "routine" and close the ticket without first asking the client the usual "is there anything else" or "did this resolve the problem." The way the low level tech (Haivey) treated this issue came across as dismissive and unproductive. It would be great if this is integrated into training/onboarding procedures.

Update: 2026-09-02 0906h PDT
T2 support (Medy) completed the fix within 24h of escalation. Issue resolved. Thank you.
Suggestion: Review triage procedures and give more trust to your clients. I realize clientele is heteregeneous and can be difficult to accommodate without verbal contact, but there is room for improvement.
Again, thank you.

Great Customer service and tech support. Each time a get in a trouble. They are always here to help.