Wenzel's the Bakers Arvostelua 

Excellent service and good food

All was perfect.......food and service
Anita was great.

Absolutely unacceptable. I got a southern fried chicken baguette and it only had 3 pieces of chicken nuggets in it. I paid 4.50 for the the Chicken not the lettuce. This is unacceptable.

Wenzels Rayners Lane branch has to be the most horrific place I’ve seen let me start by saying I’m a vegetarian I went to buy croissants and the smelt like bacon because it was cooked in the same oven and the bacon was at the top tray and the croissants at the botttom so all the bacon was dripping and it went on the croissant when cooked don’t the Wenzels owner understand that food can be cross contaminated 😔

I was very upset to find out you only give your staff the minimum wage, and also only give them one days holiday a month. They are women with kids that need more support from their employer and cannot afford to take a day off when they need to. As a major food provider you should not be making the ladies, or gentlemen use their annual holiday to be paid when you should be giving them time off and paid when you are closed as a business. I will never buy a product from your company again. You are playing with innocent peoples lives and wellbeing.

Salisbury branch. Bought 2 hot baguettes, one veg and one pepperoni. Both were very hard and dry and mostly inedible. The fillings had dried out and the bread was so hard we couldn't bite through it! It's obvious they had been sat in a warming unit for several hours. Particularly disappointed as the last time we ordered, it was lovely. I wouldn't buy from here again unless I knew it was going to be freshly made.

Chicken and bacon sandwich disgusted, they are using cheap bacon substitute, they charge enough so should use the real thing, very very dissatisfied. Will not be using them again

Order online from London Rd. High Wycombe branch, 2 baguette and chose WHITE BREAD. Order with Delivero. When receive order I was shocked as it was made with seeds bread. I have to throw away as I'm alergic at seeds. Make complain on Delivero and present picture with order no and baguette. Order no.: #9753 place at 12:29, on 16-10-2025.
I make complain but after 24 hours , no answer...!!!
I try to call and all time phone is busy.
A time ago I was in shop in London Rd, H, Wycombe and get in at 17.45. On female at counter prepare something and total ignore me. Finally, with a rude attitude, she ask me what I want. I ask, and in same rude manner, she say they not have as is finish but she take care to inform me is 17.55 and in 5 minutes will close. Is absolute disgusting what bad customer service they have. Is absolute proof of ignorance and incompetence pe pay attention to orders...
I advice ppl to avoid this place and other branches as I see by other reviews in all branches have this bad attitude in front of customers.
SHAME TO YOU WENZEL....!!!!

Good morning i just want to write.i am regular coustomers wenzel cafe stanmore. Apekhsa and Arpita everytime look after and very friendly with all customers. I will tell my others friends also go everyday there .even all staff is very friendly.

The Coffee is machine made and cold probably not more than 25 degree centegrades .. The PRICES are extorcionate .. just imagine you pay 3.85 GBP for a regular donut ...The quality is mundane with prices of the WEST END.
The Branch I visited :
794 Harrow Rd, Wembley HA0 3EL

BAD EXPERICENCE

Went into Wenzel's in Salisbury.
Disgusting sausage roll, one bite and we threw them away. Pastry not cooked on underside and I don't think the sausage meat had ever seen a pig.
Waited whilst a staff member walked back and forth without making eye contact then finally served us.
Would never visit them again.

Would like to thank the staff at Wenzel’s Woking they were very friendly, they was fully stocked up on drinks, cake and rolls. The lady that served me was friendly and smiley and she promoted me a meal deal which saved me money. Would defo recommend and will definitely be going again

No way the St Albans branch tried charging me £5.95 for three hashbrowns and a small software roll with brown sauce lol. Sarah you must have milllionnssssssssss!!!

The kings Langley’s Wenzels is my local and I’m so lucky it is.
William today was even more helpful than normal, he’s such a top guy who delivers fab service effortlessly.
Always has a big smile to greet you & is so helpful & friendly.
I wish we could clone William for every store.

Apeksha in Stanmore branch.
Always cheerful and professional. Store is always clean and tidy.
A true professional

Went to harpenden wenzels fast service great baguette of the day

Bought a sandwich from there it was absolutely terrible frozen sent it back. They refused to give me a refund. I wouldn’t have minded as accidents happen everywhere but they were very rude. IBought a sandwich from there it was absolutely terrible frozen sent it back. They refused to give me a refund. I wouldn’t of minded as accidents happen everywhere but they were very rude. I would never shop there again for that reason quality of the bread is very hit and miss

Wenzals Bournemouth Horrible.. 1st time and it was awful, had to wait for the girl to finish texting and my order of a breakfast bacon roll, rock hard bacon pressed down roll and looked like it was made yesterday. Contacted CS and not much of a response..

Bread and rolls have really gone down hill. There is definitely a weird texture going on and they don't taste nice at all. Seems to be full of awful ingredients

The staff are lovely, no issue with them at all. But the food quality is awful for the price. The chicken and bacon sandwich used to be good with real chicken and bacon, now it's just cheap minced sandwich filler obviously made at a factory and it's not even cut in half anymore. The chicken wrap is again a tiny smear of minced chicken and mayo (placed in the middle to give the illusion of a full wrap) with a load of lettuce, the tiny amount of chicken is only in half the wrap. I wouldn't mind so much if the price had dropped but it's increased.

One of the selling points was that it's made fresh each day, clearly not anymore. I can honestly get a better quality and much cheaper meal deal at the local supermarket now.