Weight Watchers Arvostelua 

It's all on a app that barely works,it kept malfunctioning and then logged me out and claimed I didn't have an account even though I could still log into website. Website is no help, just tells you to uninstall and reinstall app, as if I hadn't done that twice already. Cancelled my membership but pretty sure they will still charge me for another couple of months. Don't bother with this weight loss program, it completely hinges on an unreliable app and refuse to help when and if that fails.

Calked to ask them why are they still taking money from my account when I've cancelled and paid 10£ for it to be cancelled and they told me its a 10 month subscription which I never saw.
Really bad experience with them.wouldnt recommend to anyone🫤

They are charging me a monthly fee for service I never received. They continue to state it was in a “disclosure” but I am certain it was hidden. They refuse to rectify. This is how they make money. Terrible

I called to cancel membership. The guy/girl kept offering me a more expensive membership or a month free.
I kept asking when I was eligible to cancel. He wouldn't tell me. Finally, when I got him to admit that I am able to cancel after my next bill, he offered me both choices again.
When he offered me one more month of my "core membership" for free just complimentary, I said thank you that was very nice.
And he tacked on an additional month of billing at the same rate I've been paying.
I said, hold on, that's not free! Just cancel. Don't add that month. lol!
He said, sorry too late. Your core membership costs that amount. I asked how is that free or complimentary?
He said sorry for the confusion but it's too late now to go back.
We went back and forth and he refused to give me his name. Just said to call a coach, but oops, it's after hours.
If I asked for his name, he just sent the same message over and over again.
I'm so mad right now. And not even over a ton of money, just over the dishonesty from what I thought was a reputable company!! I'm going to share this anywhere I can!
Disallusioned with WW!! ☹️

I am extremely upset with WW as I had hoped it would help. When I made little progress I cancelled my subscription - only to find them still billing me each month!
Apparently I was signed up to a 12 month commitment - so I can't even stop them from taking my payments for something I'm not even able to use.
What a disgusting way to trap people!

Been a Gold member since the 1990's never ever did I think that a WW class leader would remove both my daughter and I from her FB group?? We live quite a distance from the group in BOLTON where we live and considering that our original class was closed in ASTLEY BRIDGE and this particular WW leader did a class at this group just before it closed and invited us to join her group. She always thanked us for making it to class especially in winter and there was always gaps in our attendance but WE WAS STILL PAYING OUR DIRECT DEBIT???????
Early February my Brother passed away and my daughter texted the WW leader and explained, obviously you would think there would be some COMPASSION? 3 weeks later she removes us from her FB group?? Obviously we can't go back there to her class, after I've put a formal complaint to them at WW and nobody cares ? I've been chasing them as to why the area manager was supposed to phone me and hadn't? When I phoned them 4 times regarding this the area manager phoned me " she was more bothered about her upcoming holiday to Malta tomorrow??? And she laughed regarding my complaint?? The phone call wasn't recorded as she phone from her mobile?? Honestly you wouldn't believe what happened next " she was emptying her bin ( kitchen bin probably) as I could hear tins dropping on the floor, obviously I was taking up her precious time as she was away on holiday tomorrow. Nobody is taking my FORMAL COMPLAINT seriously? I'm left with a Direct Debit that customer service in the US ??? Won't cancel. The FB group has been cancelled for this class as WW classes are not supposed to have any FB groups set up by the WW leader, for the very reason of how we have been treated by the leader you would think my membership would be allowed to be cancelled as it runs until October my daughter's Membership runs out next month and they have allowed her cancellation with no ongoing payments??
The lady who founded Weight Watchers Jean Nidetch would be ashamed of how her company has ended up all these years later. I will be sending this review to WW on Watts App and I will update on here how they respond. WW customer service if you ask what is there Complaints procedure ( they say they don't know?????) I also asked for the address of HEAD OFFICE and her reply was " I don't know " HEAD office is in the UK yet customer service is in US ??? Odd ? Think it's just a stalling tactic. My next step is to get legal advice, Ombudsman, Trading Standards " Surely WW can see what this WW did made it impossible for us to return to her class. I would like to point out that SLIMMING WORLD don't remove group members from their FB group even when you don't attend anymore which absolutely sums up WW and SLIMMING WORLD also allow you to pay weekly NO CONTRACT looks like I made a huge mistake coming back to WW ? You are only as good as your reviews and trying to find a good one on here is almost impossible

One star is too good.
The plan is boring and useless and the CS is abysmal
Bankruptcy is no surprise.
Cancelled my plan yet they still grab the money.
I’ve now got an email as evidence of cancellation and stopped my PayPal being used.
Sneaky dishonest and a rotten product

scammers. took my money then failed to answer my communication no customer service avoid

Got charged for something I didn’t subscribe to as I was only trying to get information of the product!! Such a scam company.

Abysmal customer service, not only are they notoriously hard to get hold of, I've just had a really condescending woman put the phone down on me when I was querying a payment that was taken out of my account. Had I been able to get hold of them sooner, the membership would have been cancelled way before March anyway, as I wasn't following the programme. Shocking. Never known a company like it.

Locked out of the app now for two weeks ! Even attempting to try on both my tablets and phone, was charged extra out my bank account ?? Useless at contacting them via phone, they pretend to send me email to tech dept , tried sending email yet it was returned saying no longer accepting?? Now blocked on my bank account and I shall use slimming world instead

The app used to be great but now it’s terrible. I only cook from scratch and spent months logging my recipes and meals into the app. But with the new version, when you search, it doesn’t search your own entries, just the public database. You have to go into a separate area to log your own food which is absurd. MyFitnessPal is way better for tracking and much easier!
Also, most people are creatures of habit. Once I’ve had a meal for lunch, and I’ve added in all my individual components, I’d like to be able to save that as a meal from the log entry, which you USED to be able to do. But not any more. Whoever has changed this app has done far more damage than good, and rendered it laborious to use whilst making other apps look far superior!

I was a coach/leader for WW for over 12 years. I loved working for them, and I loved the brand, the app and the plan. I was made redundant during the covid-19 epidemic, and part of my severance package included lifetime membership. I recently went to use my app and found that I was locked out, and when I contacted customer services I was told they have decided to retract this benefit. This is so incredibly disappointing

Today I realised I have been charged 21.00 pounds per month for over 5 years!
Nobody informed me about renewing my membership monthly or even yearly .. nobody contacted me to check how I was doing.. trying to get some refund now .. totally corrupted company! I hope they close them down soon! Getting legal advice soon !

I checked my bank account yesterday and discovered that weight watchers had been taking £13.95 from my account monthly since 2020 until yesterday, a total of £697.50. I cancelled in 2017 and seemed to have re-activated by mistake. I rang them and after speaking to virtual assistants, I eventually spoke to a real customer service assistant who was unhelpful and said it’s unlikely I would be refunded. I explained I have not used site or app since 2020 but they said they do not monitor. Case number 32605962. This site is a total scam and I never intend to use again!!

Now an awful company.
Can’t speak to a real person.
Double charged - one on PayPal once on credit card every month for several months.
Told by awful AI phone system that both will be cancelled. No offer of refund for the duplicate fee paid.
Then still one of the payments went out the next month. I had asked to cancel all duplicate accounts in my name and at my address. But clearly this has not been done.
So I tried email - how it used to be easy to cancel. Apparently they will no longer let you cancel by email - how convenient for them when the AI phone system does not work.
So now I need to ring again and try to ask AGAIN for it to be cancelled and hope it actually works.

This used to be such a fantastic company. It has just gone greedy and can no longer cares for customers and can no longer be trusted.

I think WW should provide a trial period prior to having to purchase a lengthy subscription. I’ve used WW previously with some success but the new program simply doesn’t work. The algorithm requires adjustment. After almost 2 months I’m a pound heavier than when I started, even though I don’t use the weekly points allowance or any of my activity points. I’m diligent in logging what I eat and drink. There’s just too much ‘free food’! E.g. I can eat 2 large baked potatoes a day without using any points. Surely after the ‘free’ points are used up on a food item the system should assign points to subsequent items.
The introduction of macros is useful and I’m now calorie counting and this has helped me to lose 1 pound in the last couple of days. I had 12 points left over from my allowance yesterday that I didn’t use in order to keep within a calorie count of less than 1300. Should add that I’m very active and get at least an extra 5 activity points assigned each day. Unfortunately I’m on a 12 month contract so need to stick with it for now.

It’s gone down the nick. Shouldn’t have come off SW online. Which is better. But had two bereavements within 4 months of each other. So it messed things up. I decided to try weight watchers again. It is the last. They really have gone down the nick. For 6.50 a month. It just wasn’t worth it. And there are some smug people on connect. Friendly my ass. They only follow who they want to. I got attacked for stating an opinion which is true. Some of them are up their ass. I suggest SW. I’m going to go to a class.

Worst company I’ve ever worked with I signed up for the GLP one they make it sound perfect until you give them payment and it’s a complete utter joke. Their customer service is awful. They pretty much called me stupid and that I should’ve read even though I did, their service is completely changed after I signed up do not support this company at all please they are horrible!!!!

Kept charging me after I cancelled for 2 years