WeFibre Arvostelua 

I've been more than happy since changing to Wefibre. I get fast speeds. Also was really happy with the installation by Jason, JJ, who's work was really neat and tidy and he explained everything to me.
Many Thanks.

Had wefibre for only a month. But from signing up online to surfing the net. Can not say a bad word against them. The engineer that came to install wefibre, was very professional and left no mess what so ever. A credit to the company. Checked the speed all over the house, was worried that the speed would not be as good upstairs as they only guarantee 10mbps . But no need to worry because the lowest speed I've recorded so far is 265mbps, so am happy, kids happy, but best of all my wife's happy. Good job all round, would definitely recommend 👍

Good communication with customer services.
Efficient and tidy installation.

The quality of the workmanship fitting the fibre cable was extremely good. It works at least as well as the BT connection it replaced. The support staff are friendly and professional. The only difficulty I experienced was entirely my fault and was sorted out over the phone by the support team. I did insist that the router was located in the centre of the house and so get wifi in all of the rooms plus the conservatory.

Punctuality. Respectful of property. Excellent installation. Very friendly installer. 10 out of 10. I have already recommended wefibre to friends and family

Excellent service. Can't fault them. No problems with WiFi, it's working much faster which is great. The two boys who came out to do the work were exemplary and so helpful. Shout out to both.

Overall excellent. From ordering to installation took around 2 weeks. The engineer was extremely careful, neat and tidy. Solving problem with the internal installation easily without fuss and didn’t leave until everything was working perfectly. The speeds and connection appears to be excellent and as advertised. We are very satisfied and would recommend to others without hesitation. Support is also human and available on the telephone in the UK if needed.

Great installation experience, our engineer Kev was really friendly and went out of his way to get our router in the right place. Really happy :)

Ordered and approx 1 week later the engineer turned up to install cable and hub couple of hours and alll sorted the engineer was very professional and explained everything, don’t find it much fast then the old broadband to be honest but it’s more stable not dropping out/buffering just waiting for the landline to be sorted now.

Whilst the response was quick, the lack of effort to fully explain what precisely is a joint user pole and why that means we cannot have at our property, whilst down the lane others can, means we very unsatisfied overall. No attempt made over the past 18 months to inform us of alternatives either. Hopefully we will be out of the area soon.

Utter and complete waste of time and effort.

These guys emailed me a few years ago with the news that fibre was coming to my home. I signed up and then got bombarded with emails to approve funding from a government scheme. Even tried to make me confirm to DCMS that my broadband was fitted and working. Neither were true.

Then told me that my broadband could be fitted so engineer came to fit my router. Embarrassingly for him (he was mortified) the service wasn't ready to be switched on. But at least it was all fitted for when the switch on happened.

Today (5 months later) I get an email to say the "my order has been cancelled". My order ... this is the order that wefibre actually emailed me about!

So i now have two wires connected to my house, wiring dangling, a hole in my wall and a router that doesn't work! Plus, i had to give them my banking details. Utter charlatans. Avoid at all costs... One star is actually one star too many!

The engineer did not get the router to connect to my booster. Thank you for your reply. However it is incorrect, I had a go myself today without an instruction book, not supplied by yourself. Thank you to You Tube.
Reset the sky Booster to original settings and then one by one linked each TV.

Sent all emails to my addres; but I am not a WeFibre customer and I have a different first name. Not great admin!

A swift reply, much appreciated. All worked fine first time. Why can’t BT be that good!!

The engineer was very efficient
Explaining what he was going to do
Very tidy no mess let when he finished
Explained how to connect
The speed is much faster than previous providers

The price is great, and the connection is alright. As long as you don't have any issues.

I was told that I should be happy with 600Mbps as it's significantly faster than what I had previously and is within specification.

Having an email conversation with support and get a reply roughly every other day. No sense of urgency to solve my problem, some 5 days after my first attempt at contact, my static IP is not working. This seems to be caused by an ongoing staffing issue and excess demand on the support staff.

The urgent phone number provided is not manned by technical staff out of hours.

We Fibre were always available to answer any queries in the weeks prior to connecting the service to our property.
We were connected by a very pleasant and competent technician who was very efficient.

Great service did what they said when they said

After moving into a new property we had an advertisement for wefibre though the door.
I was a little suspicious to the full fibre claim after having B4RN previously and taking so long to put the cables underground I called and asked how its possible without putting cables underground they explained its all done above ground using existing poles I then payed the connection fee and we are connected in less than 2 weeks.
Very professional the fitters are very friendly and down to earth speeds are excellent brilliant customer service so far ! very rare to have such good customer services from lots of company's now

We decided to switch from regular BT broadband to WeFibre, once fibre had been connected in our village, which is in fairly rural Wales. I don’t think I’ve witnessed such poor internet since the days of dial up, and I’m not exaggerating. WeFibre have sent an engineer out who’ve tested the connection and supposedly say we have incredibly fast speeds, but my devices often struggle with loading a web page, let alone streaming videos. Devices are also often kicked from the router. Feeling a little lost because WeFibre won’t take responsibility and resolve the issue, so we’re essentially paying for something which isn’t working as it is advertised. Feeling let down and frustrated.